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Pantaloons Fashion & Retail Complaints & Reviews

www.pantaloons.com

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Updated: May 27, 2024

Complaints 841

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385

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Good! Pantaloons Fashion & Retail values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Pantaloons Fashion & Retail step up their efforts to fully resolve all complaints 👍

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Return for the product not being arranged and no refund regarding the order.

Partial order canceled and ask me to reorder again without refund

Refund complaint of product picked up a month ago

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about return policy

regarding to transfer refund amount to bank account

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Refund complaint of product picked up a month ago

Pantaloons Fashion & Retail reviews & complaints page 12

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Website: Brandfactoryonline.com

I placed an order of backpack on 30/12/2019 which costs me ₹80 (96% off on mrp) while placing the order. I placed the order, ₹179 got deducted (80+99 shipping), i got the confirmation also. But, the same day in the evening, i received a message from them saying my order has been cancelled and the refund of ₹179 has been processed. When i called them to confirm the same, their response was like, there was a technical glitch on the site...

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Website: www.brandfactoryonline.com

Hi friends today i share my personal pathetic experience with the brand factory online.
I strongly suggest don't even try to think to buy the products from online or at their retail outlet.
They all are cheaters seating there. Just try to make money by fooling customers.
I have purchased spyker jeans online on 28-october-2019. But the product is not fit so i request to
Exchange/return it. The customer care person...

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Address: Nagpur, Maharashtra

Website: www.brandfactoryonline.com

I have requested for exchange my product and they picked it up on 10th december 2019, but they didn't upadate in my accoumt. So i called them at their customer care but still didn't get any solution.

Everytime the told that u ll get ur product by next week, its been 20 days over still didn't get any update.

Even they didn't reply my mail too....

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The staff at outlet in Karol Bagh, delhi are so unprofessional. They do not know how to behave with customers. They will create a huddle to discuss about a particular customer using abusive language. This is the standard of Pantaloons staff support. They treat others like they are the owners of the outlet. Unprofessional, illiterate and ### staff ð...

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Address: 304, orbit mall, near malhar mega mall, Indore, Indore, Madhya Pradesh

Hello,
Today i did shopping at pantaloons store located in indore, cashier asked me for bag, i said yes. Than she charged for a single bag is 5rs of paper bag. Is it true that when we are trying to making india plastic free where our citizens have to give money of paper bag.
My concern is that when we can buy stuff from your store of 1000rs then why they can not provide us a paper bag free.
Please take an action against...

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Address: 365 alegasen road, saibaba colony, 641011

The sales people of pantaloons in brookfield s coimbatore are not aware of what all offers are there in store. As in for what happened today, i went to the pepe jeans section and selected from it's "buy 2 get get 2 free"offer and selected 4 jeans spending 2 hours that too with a sales girl helping me out. Subsequently when i went to pay, the cash counter person said this is not on offer. Wasted my time and effort for nothing...

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Address: MIG-11, KANAN VIHAR , PHASE -2 ,PATIA , SAIKRUPA HOSTEL, 751017

Sir,

I had bought Van Huesen top and trouser from Pantaloons, Patia, Bhubaneswar of Rs. 999 and Rs. 1699 respectively. As according to the offer, it was mentioned in the store that on buying two garments of Van Huesen, there will be a flat Rs. 750 off.

But the counter person said if both the garments are above Rs. 1000 then only the offer is applicable. But nothing such was mentioned in the offer board. Also,...

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I bought items of rs 4000 from pantaloons. The cashier asked me if i want carry bags and said that they will charge rs9 for the carry bag instead of the court directions for not charging any extra penny for paper bags from customers. I refused to take the bag because it was illegal... And when i asked why are they charging for this paper bag their reply was that every showroom charges some amount for the carry bag. I bought all the items...

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Address: 400066

I had visited pantaloons today at borivaki west branch. As after a long time i got to get inside the changing room to try my clothes. I had just been inside 5 mins, and the saleswoman named "sushma" working at global desi. Standing outside to hurry up. It's totally unfair, she was acquainted with the customer and telling us to hurry. What about us standing there for good long time....

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Address: 401107

We went to pantaloons store near dahisar check naka at 09:45 pm on 12/12/2019 and the bag counter person did not allow us to enter the store, the store closes at 10:00 pm which is mentioned on thier website. Since we are 15 minutes before the store closing time we have the right to shop, we are disappointed with pantaloons because they have wasted our time...

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Address: Jalandhar, Punjab, 144027

I want to return part of my purchase done on 23 nov 2019 from pantaloon store. The reason being the defect in one jacket of ajile brand that i bought. I want full refund of the defected apparels or change piece after returning them. But i have lost the invoice... Can i get a copy of the invoice or if the return is possible without the invoice... Please help!!!...

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Address: 55 Rajaliyar Nagar,Bank Staff colony Extn,Opp Periyar Padipagam,Thanjavur, 613005

Dear pantallon team,
I'm totally disappointed with your service for providing gift card.. I'm frequent buyer for the gift card your online store.. This time by mistakenly selected egift card against physical gift card... I'm raising the concern to your woohoo team... They said not possible to transfer the money to physical against e-gift card.. Finally they told that again you pay 18000 for e gift card.. Then we refund the your...

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Website: www.brandfactoryonline.com

Hi,

I placed an order in branfactory online and i received wrong size and it's like old clothes so i want to return those, but they are not changing the status to 'delivered' still my order status is 'ordered'. Due to this i am not able to return the products and i contacted their support team more than 20 times till now and they didn't even responding properly.

My order id: 91753
Placed date: jul 13,...

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Address: Phoenix Market City Mall, Pune, Maharashtra, 411014

I bought three apparels o[censored]cb branch on 20th nov' 2019 from pantaloons store located at phoenix market city mall in pune (Maharashtra). On 21st nov'2019, went back to same brand outlet to return one of the item and as i had explore same brand apparels a day before so was sure will not have much to see and get it exchanged. Hence, asked ucb brand staff that can i get credit note against one of the item or may be i can buy same price product...

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Address: Ahmedabad One mall, near Vastrapur lake, Ahmedabad, Gujarat, 380006

Shopping done from pantaloons retail shop at ahmedabad one, vastrapur, ahmedabad on 17.11.2019. Got the message to avail discount of rs. 250/- on purchase of 1000/-. Total shopping worth reading 7426/- done, but no discount given even after confirming at the billing counter. Receipt no: p090004i 19012266. Look forward for a quick solution for the discount that had to be availed.
Regards,
Reena fernandes...

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Address: Borivali west, Mumbai City, Maharashtra, 400070

Store id : p016
Till: p016004

I purchased around 8 items today and 2 of them were in offer i. E. Buy 2 get one free.
But the staff never mentioned which one is free
I even asked them on the cash counter he mentioned nothing is on offer. We'll after spending around one hour in the store i thought ihv mistaken by that offer and hence couldn't say anything further to the cashier.
The bill worth 6900...

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Address: 266 GF, AGCR Enclave, Opposite karkardooma court,, Delhi-92, 110092

I purchased 3 pair of sixcks on 13.11.19 receipt no. P385004i i9006536when at home i take it out from polythene i found length is very short today on14.11.19 i went to exchange it with van huesen socks. I had purchased that too on 13 th that i found good. But they refused. Saying we don't exchange socks. Though it was not even opened. It was not mentioned on the box they kept nor verbally while billing. I wish to change it because of size...

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Address: New Delhi, Delhi, 110088

Hi Pantaloon,

I am really very pissed off, i am a regular customer and always shop from pantaloon shalimar bagh. But now, i am very much disappointed as your staff always ask to pay for carry bags which is absolutely illegal as per the law.
They ask 5 INR for small paper bag and i know i have paid more than 5 for big paper bags also.

I have seen people fighting and leaving at the counter all their cart...

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Address: F No.203, 7 Hills Avenue, Seethapalmandi, Secunderabad, Hyderabad, Telangana, 500061

Yesterday visited spar mall at Nacharam Hyderabad to purchase trousers from Pantaloons retail, after purchasing the trouser given it for alteration, they said will take one hour or more, i found hardly customers at that point of time between 6pm, the supervisor who is supposed to look into customer convenience is behaving as if he has no business in it and the master is rude, at 8 got my alteration, to say this is not my first experience,...

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Address: Telbigha murli hill gaya, 823001

Why we give you charge for carry bag
It is not a system to charge it
You do not sale without profit
No one go to your shop with bag
You should write a bord in your front of shop carry bag is chargeable for you if you purchase anything you shouldn't be charge any cost of any bag if we go any other shop then shopkeeper do not charge for any carry bag but in pantlooms demand for charge...

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