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Pantaloons Fashion & Retail Complaints & Reviews

www.pantaloons.com

2.3

Updated: May 27, 2024

Complaints 841

Resolved

385

Unresolved

456

Good! Pantaloons Fashion & Retail values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Pantaloons Fashion & Retail step up their efforts to fully resolve all complaints 👍

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Return for the product not being arranged and no refund regarding the order.

Partial order canceled and ask me to reorder again without refund

Refund complaint of product picked up a month ago

Most useful reviews

about return policy

regarding to transfer refund amount to bank account

Featured stories

Refund complaint of product picked up a month ago

Pantaloons Fashion & Retail reviews & complaints page 8

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I have ordered a 13 items from Pantaloons website. Where as I have received only 11 items in 7 shipments. One was cancelled by Pantaloons itself due unavailability of item and the other item is missing in shipment 2. In shipment 2 they have to deliver 5 items but I have received only 4 items and when I raised a complaint about this. They are saying that they have delivered the missing item along with the items on that day itself.
br...

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Address: Mumbai

I Had purchased 10 items online costing INR 10, 007 on 13-OCT-2020 from Pantaloons Website.

1)As there were issues with the THREE products, I returned the same on 17th and 18th Oct 2020.As per the policy written in the website, I should have been refunded within 5-7 business days. It is more than 7 business days and I still haven't received any refund. I have received an email stating that the return takes 13 days which is...

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Address: MG ROAD CAMP PUNE 411001

Dear Sir/Madam,

I want to withdraw my provident fund.
Please provide whom to contact.
Thanks...

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I have online purchased three clothes on 2nd October 2020 and till today ie 26.10.2020, I have not recieved the items. After various mails and telephones they somehow provided me shipment number but upon checking the same it shows the items have not moved an inch from their sorting centre....

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Purchased one trouser while wearing the same it is found one leg is shorter than another and thus made it unfit for use...

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I have ordered my shirts on 29 sep from pantaloons they have shipped my Oder to Ekart but Ekart is delaying my Oder today is 22nd Oct still my Oder is pending somewhere Ekart I request pls deliver my oder as soon as possible otherwise i have take strict action against Ekart logistics services !!
I m attecheing screenshot with my complaint I hope this will resolve as soon as possible!...

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Address: India

I placed an order on Pantaloons online site on 11 September ( 6 items) out of which they have only delivered 3 Items.
I have been mailing and calling continuely at customer support but no help has been provided yet.
Order no: 3706651
Today it's been more than a month and i have not received my order or refund. Pantaloons is running a scam and very ignorant towards their customers and orders.
Strict actions should...

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Address: online

I placed order from www.pantaloons.com, I did not receive 2 of the products. One of their cost was refunded to me but the other has not been refunded. There is no response from their side. I have been writing to them for almost one month now.
Order no - 3666968
Reference - COMP[protected]...

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Address: 401/402, Piramal Agastya Corporate Park, LBS Road, Kurla West, Mumbai - 400070, Near Pheonix Market City Mal

Website: www.pantaloons.com

Greetings

I am writing to express my STRONG grievance towards PANTALOONS UNPROFESSIONAL business conduct, I CONDEMN IT.

The executives are not wellaware, well trained, well informed of the pantaloon ecommerce system, if at all there's an ecommerce system in place????
reference -pantaloons complaint ID - COMP[protected]

I want my concern to be resolved IMMEDIATELY!!!
I insist on a...

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This is with regards to order no. 3703738 on 10 september which contains 2products, one of the product is delivered and the other product is yet to be delivered. I have called the customer care but everytime they ask for 7-8 days and say they have escalated the issue but still the issue remain unresolved. I have written mutiple mails but they close the complain after 2 days stating it is resolved....

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I had placed Order No 3656381 on date[protected].
Rs 399 deducted but the order was not successful.
Refund of Rs 399 is pending for more than 40 Days. All complaints created were closed without issuing refund.
Appreciate if Rs 399 refund is credited to original mode of payment in 1-2 days as already it is pending for more than 40 days....

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Address: PANTALOONS (DIVISION OF ADITYA BIRLA FASHION AND RETAIL LTD) 4TH FLOOR AGASTHYA CORPORATE PARK , SUNDAR BANG LANE, LBS ROAD, NEAR PHOENIX MARKETCITY MALL, KURLA WEST, MUMBAI 400070

So many times i have called to customer care regarding the order no 3583201 dated 29.07.2020 for product not deliverying issue and every time i am assured by them that it will be solved within 7 days and every time they say they are really feel sorry as per their training.
After one month waiting i am trying to contact to the senior executives who may solve this problem.
And during last month i was assured four times by four...

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I had made online transaction on[protected] using my gift card and credit card, the amount is debit from account order is not not conformed. I called your custormer care first person is saying that with 3 days money will be refund to my account, second person is saying that 5 to 7 days and third time your executive told i will forward to back end time and it will take 3 day but till now it did get my money back. What worst services if it...

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I tried purchasing through pantaloons online 4 times. All 4 orders nos are unsuccessful on their website however my credit card account has been debited twice. I have been requesting them to refund the money as i have not received the product and their own website reflects order unsuccessful - however they have ignored my complaint. Following up regularly since 8th sep'20. Order nos are:
3699578
3709051
3717569
3717593...

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Address: Mumbai

I had placed above mentioned online order on 20.09.2020

Though order amount was immediately debited from my credit card.

To my utter surprise i didn't receive any order confirmation on email or phone

If at all due to any technical issues my order was not confirmed how the customer is supposed to know that his/her order is not confirmed.

It is only that after 36 hours of order...

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I have made a purchase on Aug 3rd and I tried to pay the amount through PayTM. The amount 259 was paid from PayTM account and due to a delay from Pantaloon side, the order got failed. The failed order number is 3600662 and the transaction id from PayTM is [protected]. I confirmed from PayTM side that the payment was successful. I made so many calls and email to get the amount refunded but till now, there is no use. The worst experience in...

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Despite of putting many mails I have neither received the refund nor any response from your end.Its been almost 2 months since I handed over the return at my doorstep.
I had put a return request for my order no 3505592, the return of which was picked up and the RETURN ID is 2404711.I haven't received any confirmation on SMS after the return was picked up neither have I received my refund.Please look into it and respond at the earliest....

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I had ordered few things under order no. 3665310 but neither i have received a tshirt ordered nor i have heard back from you....

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I placed an order with pantaloons online store with

Order no.- 3494328
Date of order placed - 27, june, 2020

I haven't received 2 of my order till now, it has been more than 3 months.

The cost of these products - rs. 840/-

I have registered my complaint four times with pantaloons, they are as following:
1) reference i. D.- comp[protected]
2) reference i. D.-...

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Address: www.pantaloons.com

Even after calling several times & sending multiple emails regarding my order 3650981 one of the items (Honey graphic printed pink t-shirt) is still not delivered.

I also inquired for size exchange from l to m, no response there too.

What is the status of my order? Will i really receive the t-shirt or in case not available, please refund the amount or atleast update the status.

Order was placed...

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