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Pantaloons Fashion & Retail Complaints & Reviews

www.pantaloons.com

2.3

Updated: May 27, 2024

Complaints 841

Resolved

385

Unresolved

456

Good! Pantaloons Fashion & Retail values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Pantaloons Fashion & Retail step up their efforts to fully resolve all complaints 👍

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Pantaloons Fashion & Retail

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Return for the product not being arranged and no refund regarding the order.

Partial order canceled and ask me to reorder again without refund

Refund complaint of product picked up a month ago

Most useful reviews

about return policy

regarding to transfer refund amount to bank account

Featured stories

Refund complaint of product picked up a month ago

Pantaloons Fashion & Retail reviews & complaints page 7

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Today I visited in bhagalpur outlet. But very poor customer service at phantloon shop.
Then don't accept my credit card nor give me bill
But after all I purchased at shop but behavior of staff not very good
Sir, you can varify my visit by my mobile number and also see the bil
Thanking you...

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Address: NEAR GVMC

Every sunday, Street lights near GVMC office opp to meghalaya hotel line, not working...

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My order ID is 4049854. I placed my order on 15th December 2020 and got delivered on 17th December 2020. I ordered pair of shoes for which I wanted size change. But when I called the customer care for replacement they said we do not have replacement policy whereas they will provide me refund and I can place new order.

But I used coupon for Rs 500 in this order and if I will place new order I will not be able to use the coupon...

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Address: Baner Pune

Hi bought some palazzos at Pantaloons Baner, but I was not given the discount. The online price for same items was almost 50% of what I was charged. Usually the online discounts are also given for same products at store too. This is what I have experienced with most of the stores. But here its not the case. Its pathetic and kind of cheating your customers to sell same item at 2 different prices(online and offline). I want to have refund of...

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Address: 74 ASHOK colony.pilibhit

Staff named Miss. Pooja at Bareilly phoniex Mall..did not replied properly.
She gave false information that one cannot buy 1 article.. instead of being helpful..she misbehaved and was least bothered.
When complaint about this to manager..he was also least bothered..and did not took any action....

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On 16th November I bought two Products from Pantaloons website. They products didn't fit me well so I opted for their return policy. Till date no one came to pick up the Products. Everytime I call Pantaloons they give me dates and weeks to wait. Mr. Rohit from customer care Pantaloons promised the pick will happen surely on 4dec which is today. But today also no pick up happened. I called Pantaloons again and again today Mr. Adil told me...

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[protected] Forwarded message[protected]
From: Ajit Satpathy
Date: Thu, Dec 3, 2020 at 11:49 AM
Subject: REMINDER 1: Faulty Product handed by pantaloons without e-bill or physical bill
To:

REMINDER1
[protected] Forwarded message[protected]
From: Ajit Satpathy
Date: Tue, Nov 17, 2020 at 11:14 AM
Subject: Faulty Product handed by pantaloons without e-bill or physical billbr...

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I bought clothes from Pantaloons at Vasant Kunj Ambience Mall and they charged GST above MRP. I have the tags that states “inclusive of all taxes”, however, I paid Rs800 above MRP which is not a bifurcation of the tax. It is added above the MRP. They did not give the paper bill, so I couldn’t check it then and there. They sent the bill via sms. So when I reached home, I got to know I was duped. Please solve this issue ASAP....

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My order number is 3884437 is cancelled but I didn't get my refund yet its almost a month. Please do the refund....

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Address: Hanamkonda,warangal

Website: www.pantaloons.com

/YESTERDAY i.e;29/11/20 I went to a retail store of pantaloons near me, I came home and checked the rates online and it was half of what you charged in store, is this really fair?, Ive lost my invoice, because ive thrown it thinking you actually charged for what we bought yesterday!, i also removed the tags of everrything, But I can get an invoice because we registered our mobile number while the time of paying the bill...please look into...

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A simple query is taking over 45 days. What is the point of lengthy responses on emails without an resolution. Each time I contact you say you will resolve in 4 business days, this is repeated over three times now.

I wrote to you in the month of October 2020:
Dear Team,

I made purchase of INR 7400 on 14 Oct 2020 and was assured that I will receive a voucher of INR 1000 in 24 hours to my email address....

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Hi Team,

I have placed an order#3860084 on 25/10/20 and the estimated delivery date was 29/10/20. But till today the product has not been delivered to me. I have raised a complaint#COMP[protected] on 06th November by calling Pantaloon customer care but I am not getting any resolution for this.

I have called several times and mailed them also but each time they are avoiding my query by saying to wait for few more...

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Address: AJIT KUMAR SATPATHY ,C/O.C.M.SATPATHYPlot No.266/6427, Milan Paradise,Sailashree Vihar, Bhubaneswar (Odisha)PIN-CODE: 751021

I made purchase of item on 14 Nov 2020 from PANTALOONS BHUBANESWAR IND.
The people at the counter did not handed over me bill stating ebill will be sent. Which i never received.
While handing product wrong product is handed to me, its a kid Frenchie set amounting 499.WQhen i approached the outlet they denied to exchange or entertain .
I handed over the product to the counter guy.
Why such broad day light looting...

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Address: K/516 katra barabanki

Dear
Sir/ ma'am
It is to inform you that I have ordered one pantaloons product order (kids-patiyala suit) number 3919601.

The deliver person called me on date15/11/2020 at 9:30 I missed his call so I call him back 10:30, then he told me now I am not going to deliver your order today, and will be delivered tomorrow .i requested to please come after 2.00 pm any time as I won't be at home before that. And he refused...

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Address: Aligarh

On the occasion of festive season only single cash counter is working, none of the staff is ready to listen moreover the staff is speaking in village language and complaining to the customer dat nobody is listening to them. Waiting here from past an hour but nobody is bothered to bill my stuff .
I am a regular customer of pantaloons but such outlandish service will definitely make u loose ur customers.
Nupur Saksena
[protected]...

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I bought track pants from Pantaloons Chhindwara.And i hardly wore them 4 5 times and noticed small holes at the back side.Quality is very poor.It has been washed twice or thrice only....

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Address: Deepkamall, Varachha, Surat- 395006

I bought Some stuff of Wrong Brand from Pantaloons Deepkamal Mall Varachha, And I specially Bought That Stuff For Promo Item Provided By Wrong Brand, And I got That Promo Item Defective Twice, And Last time I'm Clearly Said To That Promoter Of That Brand, if i havn't receive that promo soon than i'll replace that stuff and he says ok if cloths are washed than also he do replace, today i go there and they denied me for do that and also behavior...

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Address: Pantaloons Retail online shopping portal

Order no 3780988,
order placed on 30.9.20, total 8 items,
delivery made for only 6 items,
shipment missing 2 items
raising complaints with consumer care at [protected],
emails to [protected]@afbri.adityabirla.com since Oct 4, 20, standard reply that its being looked into,
the portal shows delivered whereas the items were missing in shipment. A second order no 3767186 also had 1 item still...

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Address: Mumbai

Hello
I have returned one of the purchased product on16th of September 2020.
But till date my refund is not processed .

I have inquired the same with pantaloons customer care over phone and email but response is to wait another 3-5 working days.
I am very much unhappy with the customer support. Could you please initiate the refunds for my product returned with Refund ID: 2709142.

I am attaching...

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Address: PANTALOONS,(DIVISION OF ADITYA BIRLA FASHION & RETAIL LTD.) 4th Floor, Agastya Corporate Park, Sunder Bung Lane,LBS Road, Near Phoenix Marketcity Mall, Kurla West,Mumbai – 400070

I ordered two kurtas from pantaloon on 30/08/2020 but order partially delivered for the same i companit serveral time in pantoloon but still nothing happened....

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