PhonePe — bill payment status not cleared by phonepe

Oct 02, 2019

Updated by Facdel1 Complaint : I paid my axis bank credit card bill via phonepe on 13 sep 2019 well before due date. Due date for the bill was 16 September 2019. Phonepe confirmed me that payment is successful and amount was deducted from my account. After raising queries again and again about the payment of bill, phonepe mailed me that payment was successful and bill has been paid till 18 September 2019. But on 20 September 2019 phonepe send a message that the transaction has failed. It took 8 day to declare that transaction as failed. Because of this delay and neglegency from phonepe axis bank levied a fine of rs 261.74/-. I called bank as well they said we haven't received any payment till den. However i made fresh payment of my bill on 20 September 2019. But i was late as due date was 16 September 2019. I raised this issue in phonepe app. But they are not responding to it, Everytime they are just close my issue by stating it as resolved. My point is that phonepe should bear the late fee levied on me. Because it is due to delay by phonepe. It took 8 days by phonepe to declare that transaction as failed. And till 19 September 2019 phonepe was declaring the payment as successful. Please do needful at your end Regards Nitin gautam [protected]