PhonePe — transfer money to contact

Address: 122002

My name is Shivam phone pe [protected]
I made a transaction means transfer 500 Rs to my friend on 21st June. It was showing pending but amount debited from my bank account. If the amount is debited from my bank and not credit in my friend bank account so I want to ask a question to phone pe that where goes my balance at the time of pending.
and after the transaction of 500, I made another transaction of amount 1 Rs. and it got transferred. what is this...Just ### service provider phone pe.
I was a loyal user of phone pe and always use and also I was a promoter for phone pe but now the time comes to think about to stay with phone pe. Goodbye phone pe