Policy Bazaar Complaints & Reviews

Dear sir/maam,
This is to bring your notice that after 1.5 months kotak general insurance increased the additional premium of rs. 842/- in my bill.
When i had applied for car insurance, kotak just asked me that i have claimed any amount in my previous insurer, i had mentioned in last year duration no claimed from my last insurer.
But after 1.5 months kotak sent me the letter that i am not entitle for 50 % ncb due to last year claimed from previous insurer.
When i had confirmed from tata (Previous insurer) and shared the same info with kotak that i have not claimed any claim amount from tata, requested to provide me 50% ncb.
Then kotak changed the statement and sent a mail that from my previous insurer i was entitle for 25% ncb so i have to pay rs 842/- immediately.
Note - my point is when i had shared the all details and i had compared the premium amount of all the car insurance companies, kotak provided me the best deal in policy bazar that's why i have applied for kotak general insurance but after 1.5 month kotak increased premium amount and hold my policy.
Because they also knew that my last policy has been expired on 14.12.16 and for renewal i dont have another option.
O i am feeling cheated and login the complaint on consumer forum, please share your grievance cell email id.

I got hard copy of my car policy from HDFC on 14.12.2016 which was done through policy bazaar, my car is Ford Figo 1.4 ZXI model where as in my policy you have written CHAVERLET, similarly engine No. chessis No. date of manufacture city name written is wrong. I requested several time in three month to rectify the same and issue fresh hard copy. But, till date I have not got it. once again I request you rectify my veh details correctly and...

Application ID: 40919219
My Name is Abhishek Kumar, I have taken help from Policy Bazaar for health insurance portability. Due to misguide of sales executive payment has been processed for a new one.
I want to cancel new policy & get amount refunded in my account.
Please help me and do the needful.

Existing Policy with Apollo munich health insurance
Want to port with Max bupa health insurance

At the time of renewal of my policy from royal sundaram (Done through agent) to kotak general insurance via policy bazaar system allowed me to select maximum ncb and did not state that any ownership change will not be applicable to choose higher ncb. Now due to this error my insurance is not getting approved for a claim. Have had several calls made to policy bazaar and every single time all executive whom i connected told me that higher ncb is applicable if i have had no claims so far processed which is been the case. Finally staff by name sagar pant explained that if you have had a ownership change i will be eligible for only 20% ncb for this renewal period. Sagar pant (Bpw03205) has ben helpful in sourcing help however has told that there cannot be any evidence retrieved from the data entry team on the insurance renewal form detailing a snap shot of what it reflected to me when filling the renewal form. I strongly claim that the online portal allowed to select the maximum ncb and did not detail on the policy towards ncb percentage. How could insurance portal allow customer to choose ncb if so shouldn't it automatically calculate the percentage on the 2 basic questionnaire required for ncb. Am completely not aware of ncb and only got to know when the kotak insurance staff advised me that my claim cannot proceed until this is corrected by the policy bazaar team and my claim goes through.

HI

I have purchased Medical Insurance Policy last month through Policy Bazaar(Max Bupa) from Mr. Utkarsh Kumar. I have received the Policy but as per the comminication received over the phone regadring passing on several benefits after 15 days free look period like - Rs 1000 Gift Voucher of Medicines from Apollo Hospital and secondly Health Card wherein our family would be getting free lifetime consultation free on Dental/Eye treatemnt. But After more than a month, that benefits have not been transferred to me and after approaching many times to Policy Bazaar, I am not getting any response from them.
Please treat this message as high priority else I will take severe action and take this message forward to high officials againt fraudulant case.

You may reach me @ [protected]

Thanks

On 27jan i have registered for a policy of 2 whealer insurance of mh04. Ec.4396 bt money got deducted (Rs. 853) bt didnt receive the policy yet so i request to revert ma money back n mail me on
[protected]@gmail.com
As from tht day i didnt apply for any insurance for ma bike
So i do request u to pay me ma cash back
Or u may call on [protected]
Mh.04. Ec.4396

I avail AEGON insurance from POLICYBAZAAR but it couln't succeeded.i asked for refund on 12-Jan but till now POLICYBAZAAR just saying its in process from insurer end.I confirmed from AEGON, i was shocked when they said my AMT already refunded to POLICYBAZAAR .Its means, POLICYBAZAAR is doing fraud with me, they hav taken my money and not refunding.

I have booked car insurance policy policybazaar.com for my car and got a successful mail fro [protected]@policybazaar.com, below are details.

My account is debited twice for Rs. 11299/- and Rs. 11076/-

Car Model TOYOTA INNOVA 2.5 G (DIESEL)
Car Registration No MH43V4022
MY Order No : 40408728
Insurer & Plan Name Bajaj Allianz (Standard)
Email Id [protected]@gmail.com
Proposal No. PB13PG0034376
Premium 11299/-

I did not receive any policy copy from policybazar.com and also no replies to the mails i have complaint regarding Refunnd on the extra Debit happened.

Please help.

Dear sir

I have purchaed Recently Term Insurance Plan via Policy Bazzar .Com. All Necessary documents submitted and have been acknlwdge by the Insurer, however still there is no news as when the policy will be issued.

Contacted several times to policy Bazzar but have not received sartisfatory response.

My Regaisted mobile no with policy Bazzar .com is [protected].
My Application no is OB06799191

I have purchased new health insurance of Apollo Munich Optima Restore. Paid premium Rs 28698 on 5th February 2017. Policy bazaar ref no 40197834, was assisted by sheetal pw 02170. No news from Apollo yet. After repeated calls to policy bazaar come to know that the form was not filled correctly by the representative and hence the delay. Absolutely unsatisfactory service. No one is accountable. Just keep on saying sorry for inconvenience caused.

I have Purchased Two wheeler Policy No 211200/31/2017/5848 before 4 days from policy bazar.com
but still I have not received hard copy at my address.

I also called the complaint helpline and they promised that will call me but I have not received after waiting more than 12 hours.

THIS IS VERY POOR SERVICE. and I am thinking to CANCEL THE POLICY with you guys and also post this to Social media.

Call me on [protected] or deliver hard copy of my insurance at
1000 GF housing board colony sector 39 behind unitech cyber park Gurgaon 122001.

Had bought an SBI Credit Card in month of October through paisabazaar which had an offer of 1500rs worth Flipkart voucher on sucessful processing. The card was issued in November 2016 and as per the T&C, i was to receive the voucher in 7 working days. However every week i have been following with them, but to no avail. They have been delaying it by saying you will get it in next month. its been 3 months still on my multiple attempts, they have again told me 3rd week of Feb. They are not ready to acknowedge or give anything in writing. Moreover, call reference number is also not provided.

Its a very unprofessional setup, customer is left wailing.

We enquired about term on policy bazar app but never requested for assistance.The agent aradhana called rigorously and misbehaved upon denied to purchase policy by myself.I want the company to take strict action and help such agents to learn some manner and give respect else we would uninstall this app.Agent Aradhana.Shame to policy bazaar team and company.

Rakesh Tarai
[protected]@gmail.com
Cell-[protected]

Application Id: 39270105
Policy: Bharti AXA Car Insurance policy

Booked policy on 15th Jan 2016.
I have still not received the policy.
Sales, Service &CRT team keeps on delaying and misinforming customers.

Long waiting times, long hold times but inaccurate information
CRT team breaks commitment everyday

Bharti AXA has no idea about my policy

PolicyBazaar should be sued for mental harassment

Ravi Malhotra is on indefinite leave.

Nobody responds to emails.

CRT team whatsapp number sends standard responses

Customer care number is useless

I had submitted a proposal for a Health Insurance plan through Policy Bazaar with Cigna. My brother - Ranjan Anand was the proposer; however, I was purchasing the policy on his behalf.

The proposal got rejected by the insurance provider and today i got a call from the customer care of Policy Bazaar that i need to provide bank details of my brother - Ranjan Anand, whereas I - Kapil Anand had paid for the proposal.
br...

This is height of my patience as I paid policy bazaar on 8th Jan but still on 25thJan my car insurance policy is still not received with unknown reason.now I will give you answer in style what you deserve for I.e with court notice.
I have already discussed with your CRT team they don't have any answer for this and moreover there is no follow up call from policy bazaar.they are just playing with my money now I am man tally harassed by you so I will reach to your gurgaon office by 27th or 28th Jan and will take the serious action against you what can I do.
Thanks

Regards
Ravindra
Mob no. [protected]

Dear policy Bazaar…. On 10th January 2017 i applied to purchase four wheeler policy from your website. Details of policy are as follows

Car Model MARUTI WAGON R LXI CNG (K-SERIES 1.0)
Car Registration No MH04GU1869
Your Order No 39094611
Insurer & Plan Name Bharti Axa (Smart Drive(D))
Email Id chavanke.[protected]@gmail.com
Premium 11477/-
on 11th jan 2017 i received mail regarding documents of vehicle and old policy for inspection and accordingly i immediately forwarded the same.
Today on 22nd Jan 2017 i inquired for policy status. Policy Bazar crew informed me that after all documentation ONE day policy bazar staff called me TWICE but i didn’t pick phone and thereafter no followup was taken by policy bazar. Therefore policy is not issued till today because of some unknown mistake from policy bazar. I trusted policy bazar and purchased immediate policy bcz my previous policy was lapsed and I have submitted all required documents ASAP for immediate vehicle inspection. Also today i came to know that without any verification policy bazar team got mail on 18th Jan 2017 that my vehicle is out of town.
Due to unreasonable delay from your side, now i have purchased physical policy for same vehicle and inspection was done on same day. Now I demand for REFUND OF ENTIRE MONEY PAID TO policy bazar on 10th Jan 2017 without any delay.

Here Syed Aamir Ali, my policy number[protected] HDFC Life click 2 invest plan. Mr indrajeet will be miss guide me and I paid 15000 Rs by only and after 4 days I canceled this plan, already I sent email to policy bazar and hdfc life. They only given me 10 working days, but his days now finished till now no received own money 15, 000 Rs. Again I call to policy bazar he no answer my call, so you tell me what can I do and I forget this amount?

I have applied for ICICI Prudential policy from Policy bazaar website on 29th Dec'16. Even after continuous follow-up, I have not received any satisfactory response from the policy bazaar. I have requested them to cancel the policy but still no response.
This is the proposal number received : OP00004900.
Every time, I call them at their customer care, they tell me that they will check & get back to me but no positive response.

Ajay Jindal
[protected]
ajay.[protected]@gmail.com

I am extremely disappointed by policybazaar after being it's customer for many years.While buying the car insurance online through their website the payment confirmation page was not shown and gave me a error message so I felt that the policy must not have been bought so i had to redo the transaction leading to double payment.

I immediately called your agent and also wrote an email to [protected]@policybazaar.com as mentioned to me by the agent while the policy was showing under approval process.Still two policies were issued for the same car from the same insurance company which in itself should not be possible as per Indian Motor policy regulation.

Please refund the money for one policy as easily as it was deducted from me else I have to take this issue to various complaint forums and social media sites.I paid online why do I need to send a cheque for the refund please credit it back to my account from where it was paid.

Yesterday I recieved 2 policies from the same Bajaj Insurance company for the same vehicle not sure how it's possible as companies should have internal mechanism to avoid issuance of double insurance for the same vehicle.