Policy Bazaar Complaints & Reviews

I had paid for my car policy, however after the amount was charged the portal popped up a message ' payment failure'. Post that I got my policy done offline. Two days later I get an update with the policy cover note . I approached them with the issue and they said they will cancel the policy once I submit the offline policy details. I have already submitted my documents long back and now its been over 2.5 months. Every time I approach them they say the underwriting team is working on the request. Below is an extract of the last communication: From: "Sonali Pal" To: "Motor-Post Sales" Sent: Tuesday, 22 December, 2015 4:49:01 PM Subject: Re: Fwd: Re: Sonali Pal, Booking Application ID: 27545742 Hi I have been waiting for the response fir the past 20 days. Can you pls update the status. It's been close to 2.5 months that I have been chasing you guys. Kindly let me know the status n the escalation point as well. Regards Sonali Pal

Respected sir, I want to inform u that ur telecaller named Sanjay calling from number[protected] on Thursday. At 6:25 pm dated 24/12/2015. When called for the feedback. Was very harsh & rude. This type of languages could not be expected from ur company. I will never refer a policy bazar to any people.

Dear Sir, Yesterdsy I renewed my car insurance from Universal Sompo through policy bazar. After renewal I got a call from Mr. Vijay Kumar Chowdhury from Universal Sompo. He promised me to gI've soft copy immediately as my car insurance was tobbe expired on midnight 18th December 2015. But till this time I haven't got any copy or any message from the company even after repeated calls on the given number. Their executives are lingering the matter on one pretext or the other. Kindly look in to the matter. The received msg from the bank is as follows Thank you for using your SBP Debit Card 603XX8215 for a purchase worth Rs6615 on POS SOMPOGINS at SOMPOGINS txn# ET[protected]. Sincerely Yours Sumit Kumar [protected] Car registration no. CH01 AR 8748

06/12/2015 ko me ne bharti axa genral insurance ko payment kiya adviser ka naam tha mr anup & sahil jain or aaj tak hamara pollicy issue nahi hua. Or nahi koi uske taraf se call aaya my payment id hy ESM[protected]. Or mera mob no [protected]. Pls refund my payment.

Hi, I have taken a health policy of Cignattk through Policy bazaar. I paid on 15th Nov and Policy Bazaar told I'll get call in 2-3 days but I got call on 26th Nov that too after following up. on 27th Nov cignattk rejected and as per Policy bazaar I'll get money in 7-8 days from date of rejection. But again on 2nd Dec I got mail from Cingattk that refund process started and will take more 7-10 days. Then now today 5th Dec again I got email that Pan card is needed for refund and will take more 10 days to get refund So in all these process now Its whole 30 days and neither I got policy nor Money yet. Policy bazaar have promised to get the money back in 7 days but now ome month still waiting to get my money.

As an NRI, on 7th Nov'15, I have applied and paid Rs.145, 065 to online MaxInsurance for Term Insurance coverage. On 8th Nov, all medical test were done.

On 17th Nov'15, one lien message came from Max Insurance that I am not allowed to take Term Insurance as it is Residential Risk. No explaination was given for meaning of Residential Risk and what are the countries not covered for Term Insurance.

Complaint is against Two officer of Policy Bazaar - Mr. Roshan Jha and Mr. Dheeraj Sharma, who both made 25 calls to apply in Max Insurance but after 8th Nov, not picking up phone or responding to mail request.

I have bought New India Insurance's motor insurance through Policy Bazar.Date 27 August 2015.

Policy Details are as follows:

Policy No:[protected]

At the time of purchase policy bazar representative told me that this policy is cashless and insisted me to buy the product immediately. I bought the policy but when i went to servicing agencty they told me that above policy is not cashless...

Here I prateek Sharma had renewed my car insurance with Policy Bazaar company wherein they have arranged my policy with Bharti Axa with the following terms in which they promised us my IDV Rs. 258000 and the premium as 6279/Annualy. Now as per the said agreement i have paid them Rs 6279 premium but when i received my policy in that my IDV was mentioned as rs 246000, all proof are documented in mail sent by them and also recording for their conversation.even after making so many calls to them the problem still persist, kindly look into it as it is fraud done to me by Policy Bazaar.Reply awaited. Regards Prateek Sharma [protected] [protected]

Dear Amit Jhingan, Thank you for choosing PolicyBazaar for insuring your ROYAL ENFIELD CLASSIC. Payment of Rs. 2249.00 for your Two Wheeler insurance policy has been successful. Please find the summary below. Your booking details are as follows: Two Wheeler Model ROYAL ENFIELD CLASSIC ELECTRIC START DISC BRAKE (500 CC) Two Wheeler Registration No DL1SSQ9000 Your Order No 27139734 Insurer & Plan Name New India Assurance Premium 2249.00/- Policy No. [protected] Transaction Number DHMP[protected] Customer Id 9265776 Mobile No [protected] Email Id jhingan.[protected]@gmail.com Date/ Time of Transaction 9/29/2015 10:17:25 PM amit jhingan Oct 8 (5 days ago) to bike Dear Policy bazaar team it is severely painful to express that its been a while & i am still awaiting a copy of the policy. the link here has an issue with the server & hard copy is yet to be received. this was the very first time i tried my hand on renewing a motor insurance policy through your esteem website but the experience just makes one realize how important are traditional methods of service. the payment details along with other information is already marked in the trail which was shared from policy bazaar as an acknowledgement. hope you can do some great endeavors to retain a client & promote your website among friends/ relatives & close acquaintances/ formal- informal get together s. looking forward for a quick reply & some gestures which prove that you value customers & wish to be here for a very long period with great positive vision/ missions. best wishes amit jhingan 1:15 PM (0 minutes ago) to crtbike, bike policy no.[protected] still waiting to hear back from you. its been a while & unfortunately even the soft copy is yet to be received. request you to look into the matter at top most priority since 1. the payment was made & the relevant documents are yet to be received. 2. i have been incurring extra cost since i cant ride my bike without insurance (as per motor vehicles act). i am forced to mark the same mail to customer grievance cell of the customer forum. feeling helpless & incurring extra cost to travel. awaiting some immediate relief. Poor customer

I have received a Policy of soft copy of above mentioned Car, in which the name of nominee and HP is not appearing. Plz add the name of Nominee and HP as mentioned above and revised policy document may be sent to me. Thanking You, Shyam Babu [protected]

I had purchase Bajaj allianze two wheeler policy from Policy Bazar but still I had not getting any responses from your side. When ll I get my policy paper??? If R.T.O cops are caught me and ask for policy, what ll I show them??? I had paid full amt Rs 1532/- if you are unable to send my policy, please revert back my money immediately. Please send me your valuable feedback....

Dear POlicybazaar, I have informed your guys several times not to call me, but they keep calling me and irritating. I was so interested in your insurance policy ranges and was planning to buy one. But at this moment I had put the plan on hold. But since you guys are keep calling me after even warning 6times now I lost hope on your credibility. You guys suck. Never ever call me. If you have my number in your database I give you authorization to delete it completely. If not I will sue you guys. Best Regards Venkatesh Venkat

Hi I am Robin Madan. I recently purchased health insurance from Apollo Munich and I was just comparing quotes on policybazaar.com. I got Call from Ms Namita this morning and she asked me to share the policy details of the above mentioned policy.When not provided asked Contact Information and used it Apollo Munich Website to retrieve policy details. I got to know this when I received forgot password email from Apollo Munich customer service team. This is very bad on Policy bazaar.com's part that they are using tactics to get details when not provided by the customer. They should apologize, instead she denied that I have not done this . For everyone else, be alert while using Policy bazaar.com Thanks, Robin Madan

Dear Sir, I have renewed my car policy from New india insurance through policy bazar on 28 Aug '15 on line and same day I have paid Rs 7684 through my ICICI credit card . After 10 day over still I have not received any confirmation from either policy bazar or New india insurance .Whenever I m calling them there is readymade reply I m getting that give us day time . My car policy expired on 30th Aug and I m not able to take my car out and still I m not aware that my car is under insurance or not. I am giving here some details for further process kindly look into it. Date of payment through ICICI credit card.28/08/2015 74332745241524097363222 NEW INDIA BILLDESK 7, 684.00 Dr. through ICICI credit card My application ID :26059258 ICICi bank authorization number which will generate once payment will be credited on beneficiary acc:522232. policy : New india insurance Car details :TN10AM 0923

I have interacted to your customer care executive MR Jitender Kumar on Monday 03/08/2015, regarding renewal of my car insurance which has been expired in May 2015. After filling all the requirements this number was generated MT[protected]. Mr Jitender informed me that inspection person will call me for inspection within 24 hours but no one has called me yet and also I have called to your customer care executives today for 4 times. All the time they have told that Mr Jitender will call me in 2 hrs, but again I have not received any call . Kindly help me on the issue.

Hi, I have purchased a two wheeler policy from Policy Bazar (Attached the purchased policy details). However, I had to made two transactions as the first transaction was failed but the amount was paid to Policy Bazar. Details of two transaction are as below: a) First Transaction (Failed transaction): Date- 19th june, Payment Mode- mobikwik wallet, Transaction id on mobikwik- DMBK[protected], Amount- Rs 1008 ( I don't have any other details as while website redirected me to Policy Bazar after payment made on mobikwik portal, the transaction failed and thus don't have anything else to provide. But yes policy details could be helpful in that) b) Second Transaction (Successful Transaction): Date - 23rd June, Amount - Rs 1008 Now I have been writing to Policy Bazar, however, a guy named Nitish Kumar, Two Wheeler Insurance Team has already acknowledged that they found details of failed transaction (attached is the snapshot of mail), however, I am still waiting for the refund and have been writing to them but no one is replying. Leave aside replying no one is even acknowledging my mail. Its been more than a month now since my transaction failed. Could you please help?

Application No: S[protected] Plan Name: HDFC Life Personal Pension Plus Name of Customer: Lokesh Kandpal I bought HDFC STANDARD PERSONAL PENSION PLUS with annual premium of Rs 51, 750/- on 20 Jul 15. Ref ::::::: (( APPLICATION ID 25370680 AND S[protected] Pl attend to following grievances wrt my application under ref FIRSTLY. ::::: I was made to understand by the salesman at POLICY BAZZAR that the HDFC STANDARD PERSONAL PENSION PLUS is offering 100% withdrawal of TOTAL VESTING BENIFITS of Rs 13, 00, 000/- approximately; at the time of maturity THAT TOO WILL BE TAX FREE...as against ...THE NATIONAL PENSION SCHEME OF SBI which permits withdrawal of only 33% of TOTAL VESTING BENIFITS of Rs 16, 00, 000/- approximately; at the time of maturity as tax free and rest to be invested in annuity for pension. I was told that the difference in TOTAL VESTING BENIFITS at the time of maturity of the two pension schemes VIZ HDFC PENSION SCHEME AND NATIONAL PENSION SCHEME OF SBI;;;; which is higher in later scheme; was due to insurance cover in HDFC PLAN which is not so in NATIONAL PENSION SCHEME OF SBI. SECONDLY Due to this above mentioned information about HDFC pension plan by your salesman, I decided to purchase the said plan. However as I now read in ILLUSTRATION FORM sent through your mail ::: wherein it has been mentioned that on "TOTAL VESTING BENIFITS at the time of maturity: I may be required, by legislation, to use all or part of TOTAL VESTING BENIFITS to purchase an annuity", WHICH IS IN TOTAL CONTRADICTION TO WHAT I HAVE BEEN MADE TO UNDERSTAND... THIRDLY AS THIS POLICY : ie, HDFC STANDARD PERSONAL PENSION PLUS is NOT offering 100% withdrawal of TOTAL VESTING BENIFITS AT THE TIME OF MATURITY AS I Was MADE TO UNDERSTAND BY THE SALESMAN :::::::::::::::SO I REQUEST to cancel my policy and refund the amount forthwith to my account FURTHER WHEN I APPLIED FOR THIS REFUND THROUGH COSTOMER CARE NO :::: I was given to understand that I can be refunded of the amount only after 10 working days w/o interest for the intervening period. THIS IS AGAINST CONSUMER's interest AND NOT ACCEPTABLE. Pl organize to repay or refund amt forthwith. In case of delay organize refund with admissible interest. KINDLY INTIMATE BY RETURN E MAIL the action taken in the matter. an early action is requested LOKESH KANDPAL

4th july 2015. I had made online payment of Rs.1018 twice for the same two wheeler policy from bajaj allianz. Policy no. og[protected]. First online payment had error at end so i made second attempt and succeeded. Hence i request you to refund the amount of Rs.1018 plz. Regards, S.Suresh Babu Ph. [protected]

Hi, my name Tilakraj ghosh my mother is manjula ghosh. We still not recd any help from or site. We need big and best policy. Why r u not call us for policy. [protected]@[protected]/[protected]. Plz we need policy. Plz help us. Our contact details mentioned above.

my name is RAVI ABHAYBHAI FICHADIA i apply for team plan via policy bazaar, i purchase hdfclife click2protect plus (option 1 ) plan and i pay amount Rs. 7527/- my application number is S[protected] app id is : 24247292 and hdfclife Proposal no: is :17691372 still now no one give me status about my policy today i call direct hdfc customer care number[protected] then i know my policy reject any medical resion and u get refund ur ammount withing 7 working day my medial complit on 1st july so today 7 july and 7 day complited but still now no refund my payed amount, i have all recoded call for proof