Porter — Missing my product

Address: Burugu Rajesh, H.no 6-12, 6th main road, Domlur layout Bengaluru 560071
Website: Porter

I've placed an order to be delivered at Hyderabad and the agent took the parcel from me and later it showed like in transit for 10 days. There is no option to cancel the order and get it back. My order details are below please check and file a complaint against the porter. I have contacted them number of times and wrote many mails but I didn't get proper response.
AWB No. [protected]
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    Burugu Rajesh, H.no 6-12, 6th main road, Domlur layout Bengaluru 560071
    India
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