Porter — Parcel not delivered and no response from company

Website: www.porter.in

I have booked a parcel via porter on Feb 26th from Pune-Bangalore. The expected delivery date was Mar 1st. The parcel tracking shows that the parcel reached bangalore on Feb 29th, but they havent delivered it yet. When i cal the porter helpline they just say they will do something about it but nothing happens.
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