Today we have booked a porter at 2.45pm(CRN[protected]) from Hoskote to Doddagollarahatti bangalore. The driver has arrived the pickup point at 3.30pm and started the trip but left the pick up point at 5.15pm don't know what he was doing till that time and he didn't anything about the loading of the item as it was done on time when the vehicle was there. After leaving there at 5.30pm he reached the destination place at 10.15pm almost 5hrs he took for 2.30hrs journey. Also in between the trip the driver has gone dinner for almost 45mins without answering our calls. This also has been added to our waiting time. Inspite of their mistake The porter is supporting them and charged heavily for us. They have charged Rs. 4477 for the trip of Rs. 3150.
Every time they are charging more than the bill amount. Every time complain to customer care but they support the driver even itz their fault and charge us more. Please take necessary action on them, they are legally doing fraud. These people make these things for the waiting charge, intentionally they increase the waiting period by doing their personal things. Please take necessary action on them.
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