[Resolved]  PVR Cinemas — Movie ticket money deducted but not booked

I've booked two tickets for the movie chithha in Pvr Aerohub, Chennai 9:10 AM show, for 28th Sep in pvr cinemas app for ₹433 in Gpay, which I have the screenshot . The money was deducted from my gpay but didn't receive tickets nor any message regarding tickets not booked. When I sent my complaint to
[protected]@pvrcinemas.com, they informed the transaction failed and the money would get refunded within 7 to 8 days .
But it's already been more than 8 days and yet I didn't receive my money. When I mailed them back they didn't respond. And their customer care never seems to connect me with a person.