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Rajasthan State Road Transport Corporation [RSRTC] Complaints & Reviews

transport.rajasthan.gov.in/rsrtc
1
Updated: May 2, 2025
Complaints 296
Resolved
19
Unresolved
277
Bad 😕 It seems that Rajasthan State Road Transport Corporation [RSRTC] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Rajasthan State Road Transport Corporation [RSRTC] reviews & complaints page 9

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B
Bharat SINGARIYA
Mar 28, 2021
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Bus no Rj 14 pc 3999 AC gandhi rath bus from jaipur to agra, AC is not working/cooling and inside the bus everyone is feeling sweating.
We are charged for this facility. We feel suffocating inside the bus.
Date 28 mar 2021
Please resolve the problem as earlier as possible.
Thank you
Rajasthan State Road Transport Corporation [RSRTC] customer support has been notified about the posted complaint.
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    P
    Priya Choura
    Mar 27, 2021
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    मै बाडमेर सेे जोधपुर रोड वेज़ बस( 3263 ) से सफर कर रही हूं कडक्टर ने मेरे साथ समान को पहले ये कहकर डिगी में रखवा दिया कि इसको साथ रखने का एक व्यक्ति की टिकट जीतने रुपए लगेगा । फिर आगे चलकर उसका किराया मांगने लगे और मैंरे ना कहने पर बस से उतार ने लगे। मैने बहूत समझाया कि आपने ऐसा कहा लेकिन बस रुकवा दी। मेरे साथ बहुत बुरी तरह बात कर रहा था और नीचे उतारने की धमकी देने लगा। अकेली थी इसलिए मजबूर हो कर मेने रूपये दिये, जब बस चली। टिकट संख्या40376472. कृपया निवेदन है कि इस तरह के अनूचित व्यवहार और सामान को पहूचाई क्षति व अतिरिक्त किराये का भुगतान करवाये।
    +2 photos
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      M
      Manishapoonia
      Mar 16, 2021
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      Address: Jhunjhunu

      Being a student i look forward to roadways buses with assurity that jhunjhunu depot buses will stop at my village stand i.e., poonia ka bas, but they rarely stops at our stand, please look into this matter our villagers are facing problem due to this
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        B
        Bheru97
        Mar 15, 2021
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        Address: Jaipur

        Respected Sir,
        I started my journey in RSRTC bus no. RJ14PE5248, from jaipur for Bhilwara.
        It was normal till Ajmer but after while it became life harming journey for all o[censored]s.
        Bus Driver was full of alcohol. We complained to Conductor. Instead of doing something he started shouting on us and abusing bad words.
        The speed was abnormal.
        I witnessed 5 times near death experiences..

        Please do some serious action against driver and Conductor as well..
        +1 photos
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          V
          Vasantaa
          from Delhi, Delhi
          Feb 26, 2021
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          Driver Caused Accident, RJ32PA2951 Gold Line

          At the Khirki Dhaula toll (Gurugram, Haryana) on 19th Feb 2021 at 12:45 noon, the driver hit my car from the rear while we were stationary and then absconded. Since the bump from the rear was so sudden and forceful, we were quite startled but luckily not injured. My car sustained a damage costing ₹9000 rupees. The driver was a coward and just drove away - he was not even apologetic.

          I expect strict action will be taken to...
          +3 photos
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          K
          kalpeshvarma29
          Feb 26, 2021
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          Address: Ratangarh

          Bus number RJ-19-GP-6495 is overcrowded and they issued ticket even after being overcrowded. Also they falsely gave information that seats will be provided once the bus departs. This is total exploitation of the passengers. The bus service provider is also very rude and reluctant to admit his mistakes. Their are multiple rules broken here. Hope to get proper response to the said event.
          Rajasthan State Road Transport Corporation [RSRTC] customer support has been notified about the posted complaint.
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            D
            Decent Collection
            Feb 23, 2021
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            Resolved

            Refund of my failed transaction

            I was trying to book ticket on rsrtc online booking application on my android phone but the transaction failed. Money was deducted from my account but ticket was not booked. My transaction details are -
            Booking date - 18th february 2021
            Transaction date and time - 13th February 2021 17:33:23
            Amount - 506.77 inr
            Boarding point - Udaipur
            Destination point - Ahmedabad
            Bus type - Volvo AC seater
            br...
            +1 photos
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            4 found this helpful
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            A
            ask123
            from Pune, Maharashtra
            Feb 17, 2021
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            Address: Alwar

            I travelled from alwar to kushal garh on 15.2.2021 at 16.15 by rajasthan roadways bus no 9772.driver has allowed to sit passengers on bonnet. Conductor and driver were not in uniform and were very rude
            Rajasthan State Road Transport Corporation [RSRTC] customer support has been notified about the posted complaint.
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              L
              Lukkyraj
              Feb 2, 2021
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              Address: Bharatpur depot

              Dear Sir bus running from Bharatpur to Jaipur, than Stop bus Balaji for miles, according to rule 30 min for miles but he takes 1 hr when we talk to run, those behaviour very raudly ugly so pl. Consider my query and pl. Resolve
              Bus no. Rj 29 PA 2361 Agra to Jaipur
              5:40 pm to 1:00am,
              Rajasthan State Road Transport Corporation [RSRTC] customer support has been notified about the posted complaint.
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                M
                Mohit dusad
                Jan 1, 2021
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                Address: Chomu bus stand officeasul

                Chomu stand office bus staff is behaving very rood and mannerless.they don't do their work and always makes a excuse specially the lady employee on window. She always makes a excuse and don't work at all.
                Rajasthan State Road Transport Corporation [RSRTC] customer support has been notified about the posted complaint.
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                  P
                  Panchratna singh jhala
                  from Delhi, Delhi
                  Dec 27, 2020
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                  Majority of passengers are not wearing masks even the bus conductor and driver are not wearing the masks, there is not sny kind of screening on the udaipur bus stand in particular udaipol, please consider this issue seriously and give strict orders to the staaf regarding this issue.
                  Thank you
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                    K
                    karan samria
                    Dec 25, 2020
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                    Vehical number -RJ14PE5029
                    ticket number- 000058
                    date- 24/12/20
                    i was travelling from delhi to nimrana mod and after giving the prior information to the conductor about my bus stand where i have to reach he didn't stopped the bus at the proper bus stand and instead he stopped the bus 1km ahead to take the flyover at the nimrana mod.
                    i also called on the tollfree number given in the bus and after taking to the toll free number service the conductor didn't listen to us and behaved rudely and forced us to leave the bus 1km ahead of the proper bus stop.
                    Also there was no barricades on the way of the proper bus stand, the way to the bus stand was open and clear to be taken.
                    please take immediate required actions againsts the conductor and the bus driver.

                    my mobile number [protected]
                    email id- [protected]@gmail.com
                    let me updated of the actions which are taken.
                    Rajasthan State Road Transport Corporation [RSRTC] customer support has been notified about the posted complaint.
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                      R
                      Rohitjaipur
                      from Delhi, Delhi
                      Dec 21, 2020
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                      I booked a bus ticket from Jaipur to Gangapur City from the official website of the cities, at 8.46 am, I got the confirmation with the bus number RJ 03 PA 2041. I reached the station before 15 minutes from boarding time, but the bus did not arrive even after waiting for one and a half hours. When I asked for information regarding booking to rsrtc durgapura booth and on online enquiry number, they could not give me any information. I am totally disappointed from this behavior of rsrtc.
                      +1 photos
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                        V
                        Vijay Kumar dangi
                        Dec 20, 2020
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                        Address: dingri th.sarada Dist. udaipur

                        Mere gav me pichle 2 mahino se road ko khod kar chale gai he or koi dhayan hi nahi de raha he
                        Logo ko swase lene me problam ho rahi he
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                          S
                          Sanket Goyal
                          Dec 10, 2020
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                          The bus conductor overload the passengers in bus in covid-19 time and when we say him not filled more passengers he could not listen bus no.RJ08 PA1227
                          +4 photos
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                            V
                            vishalGunani
                            Dec 7, 2020
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                            Address: ajmer

                            16 November Ajmer to Bhilwara ka ticket cancel hai 7 December tak mere pass refund Nahin Aaya Koi Karta Hun Kahate Hain aapko refund kar diya hai lekin Mere bank account na mere bolate donon Mein Nahin aaya hai
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                              A
                              AnjitAswani
                              Nov 19, 2020
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                              Address: Abu Road

                              Hey! its Ankit here I have booked a ticked with RSRTC from Ahmedabad (Guj.) to Abu road (Raj.) on[protected] but due to some technical difficulty my ticket got cancelled and the amount was deducted immediately and I called several times to all the RSRTC helpline numbers but no one picked up my phone. AMT Worth rs- 152
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                                G
                                Goutamccc
                                from Mumbai, Maharashtra
                                Nov 16, 2020
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                                Hi I’m totally disappointed by rsrtc online booking services. I suffered through problems because of it.
                                I had done a online bus ticket booking from Barmer to Jodhour.
                                I made the payment on account of seat reservation but ticket was not booked. Neither I received any update over phone/email, when I visited booking office and asked inquire about that bus but here was no such reservation confirmed on my name.
                                Neither my money refunded nor got reservation.
                                +1 photos
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                                  L
                                  lokendraraliya
                                  Nov 16, 2020
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                                  I have booked ticket by rsrtc website from pachpadra to jodhpur on 16/11/2020 in bus time 1.20pm.
                                  The ticket booked successfully and seat no. 17 was allotted. Bus on boarding time bus driver refuse for seat and don't stop the. Bus on pachpadra bus stand.please resolve this problem and refund my money.
                                  +1 photos
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                                    J
                                    Jagdish Prasad Sahu
                                    Nov 11, 2020
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                                    Address: House no. 49A, Ramesh Nagar GOKULPURA JHOTWARA JAIPUR

                                    I have been made payment 4 times to book tickets from Chandigarh to Jaipur, payment has been deducted tickets not booked and refund not received till now.

                                    Jagdish Prasad Sahu
                                    [protected]
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