Rajasthan State Road Transport Corporation [RSRTC] Complaints & Reviews

As per the booking details received after online booking of rsrtc bus (from Roorkee to Jaipur on 1st May 2022, PNR No- XJPRR[protected], Ticket No-TR5X[protected] through redbus.in (website) in the name of I (Neetu Kholiya), The bus was not boarded at the boarding point (Civil lines, Haridwar road) mentioned in the ticket details instead it departed even without informing me. Apart from this issue, neither the bus number nor the valid contact number for the help was absent in the given ticket details. The only number which was provided in the ticket was reaching out to be invalid each time when made the calls. I have traveled many times via booking through redbus website where every time a call used to ring in order to pick up the passenger. In the aforementioned case, it is obvious to suppose to receive a similar call from driver's side which did not happen in this case. In such circumstances how one can get the bus. The bus left me without taking me to Jaipur which needs special attention from the concerned authority.
I request the concerned authority to take the appropriate action in this case and proceed with a full refund (Rs.- 886.5/-) to me.
A/c No-[protected] (SBI)
Branch- IIT Roorkee

I have treval rajesthan roadways sleeper classe bus No Rj09pa5058 kota to delhi
Route all charging shokit not working in tha bus pesengar aa long journey how can a charger mobile in tha bus

I am booked rsrtc bus ticket for Ahmedabad to Sumerpur i made transaction through paytm it was successful but ticket is not booked

It's being more than 10 days ... But haven't received my refund. Infact not getting help from customer care

I have tried to book tickets in rsrtc bus on 2 April 2022 but my money got deducted but tickets not generated. My mobile number is [protected] which was used to Book tickets. I have called and mailed to customer care of rsrtc but they have not responded. Please refund my money. I am attaching transaction details.

सर मेंने कल रोडवेज बस टिकट बुक करने के लिए RSRTC app से पेमेंट पुर्ण किया लेकिन दो बार पेमेंट कट ने के बाद भी मुझे टिकट नहीं मिला तब मैंने पेटीएम से टिकट बुक कर लिया है। परन्तु मुझे अपने रुपए वापस नहीं मिला
जिसका विवरण नीचे दिया गया है
UPI Ref no[protected]
Or
UPI Ref no[protected]
अतः मुझे अपने रुपए वापस करने की कृपा करें जो है ₹503+₹503=₹1006

I have already submitted complaint to RSRTC and on your sight also but no reply received and no refund please help me out

I have booked two express bus ticket from Jaipur to Goverdhan on 10 March, 2022 through rsrtconline.rajasthan.gov.in However, this transaction was failed at time of booking and one message popup that money of failed transaction will refund within 7 working days. I have called and mailed to RSRTC help desk for my refund but they never respond to my mail as well as my calls. Please find my transaction details. Date of transaction & (Approx....

Hello sir ji
Mene 19 ko ticket book kiya tha payment 1242 ped kar diya par ticket booking ka ko message nhi aaya
Yah to ticket book karo yaah bhi payment refund karo mene 14 August ko ticket book kiya tha

I had booked 2 tickets from Jaipur to Pilani both of them got cancelled. I was told that I would get a refund in 7 days it has been 30 days and I have not got any refund. These people don't take up any calls they don't reply to mails it's just getting more and more frustrating.

My name is Deshraj choudhary. I booked a 14 no seat ticket in super luxury bus from Jaipur to ajmer through rsrtc site. Bus departure time is 17.30 pm from Jaipur.
I make payment through phone pay app on site my money deducted from my account but rsrtc site show ticket booking failed.
There is no option to refund or check my ticket.
I contact to phone pay customer care they tell money already reached at merchant account.
I attached necessary documents to resolve my complaint.

I booked ticket on rsrtc website, but didn't get my ticket confirmed and amount got deducted... Didn't get the refund yet too ..
Requesting for the refund asap...m

I have booked a bus ticket from NEEM KA THANA(NKT) to DELHI(DLH) having journey date on 13th of March 2022 through RSRTC website. My PNR no. is XDLHE[protected] and the ticket number is[protected]. The bus originated in Didwana, Nagaur District, Rajasthan. At Neem ka Thana Bus Depot, the bus conductor denied my booked seat stating that the seat cant be alloted despite having my complete ticket details available with him. The conductor and bus driver blatantly misbehaved allthrought the conversation and denied the journey. They further stated to take whatever course of actions we may possibly take against them. Such atrocities by bus conductor/ bus drivers regularly harrass millions of passengers in the country. A full refund of the ticket along with strict course of action against such nefarious people may be initiated. The Bus number is RJ 14 PE5096

I tried twice to make a booking on 19/02/2022 for two person in the name of Piyush Wadhwani from Jodhpur to Jaipur, but both the time my transaction got failed. Payment had been deducted from my account but ticket doesn't get generated. I contacted the RSRTC helpdesk for this issue & they replied payment will be refunded in 7 days but now its 22 days they haven't refunded yet & moreover they are not replying to me.

I have tried several times to create a log in account on the website of RSRTC.
However every time log in could not be completed since no email was received for activation . RSRTC HAS NOT RESPONDED TO COMPLAINTS .
EMAIL ID : [protected]@rediffmail.com
Mob : [protected]

I had booked a ticket ( PNR no : XJDHV[protected] for journey from Delhi to Jodhpur scheduled for 17 March 2022 by super luxury service.
I cancelled the ticket on 01 March 2022. However till date I am yet to recieve the refund amount of Rs 2375. Complaints on website of RSRTC have not yielded any result.
PNR NO ; XJDHV[protected]
Ticket no :[protected]
Cancellation voucher no :[protected]
Cancellation date : 01 March 2022
Amount : Rs 2375

I have booked 2 tickets on 4/2/22 for surat to sirohi by surat -pali bus. for dt.9/2/22 and after 2 days i have cancelled the tickets and till date I have not received the refund. And I am not able to connect to the customer care.

Transaction no : WHDF[protected]
Ticket No:[protected]
Pnr No : SRHIJ[protected]

For this I have also created complaint ticket #09660 but then also no response till date I have not received the refund. Please help me out.

I am also attaching the ticket for your reference

This was the reply I received on 17/2/2022 after that no reply. I am fedup an then I am writing to you. Sorry to disturb you.
A reply has been added by the on your ticket 9660. Kindly follow this link #9660 to get the insight of the message.

Here go the ticket message:

Dear manoj dave

Thank you for writing RSRTC HELP-DESK.

Your Transaction Money will Refund Back ASAP by respective Payment Gateways mentioned below with your transaction details .

Transaction Details :

Transaction For Ticket Number[protected]
Transaction Date Ticket Type TxnAmount CustomerID Transaction Id Transaction Status Ticket No Ticket Status Refund Status
[protected]:10:51 General 651.00 [protected] WHDF[protected] Success [protected] Canceled (Billdesk) Sent to Payment Gateway


NOTE: - Refund process takes 7 Bank working days

But till date no refund is received. PLease help me out.

I Book 4 bus ticket from rsrtc app but my ticket is not confirm and payment is successfully debited from my bank but not any confirmation by this bus operator so please help me

मैंने दो बार टिकट बनाने का प्रयास किया एक बार phone pay upi, से दुसरी बार debit card से दोनों बार पैसे कट गये पर टिकट एक बार भी नहीं बनी

I was trying to book ticket .money deducted and ticket not booked
On[protected]
From ahmedabad
To nimbaj
Amount 200.90
Pls refund my amount