[Resolved]  Redbus — bus got cancelled and got a message of cancellation before 10 minutes of boarding point time

Address: Hyderabad, Andhra Pradesh, 500050
Website: Redbus

I had booked a ticket in redbus from hyderabad to tirupati with vandana travels on 26th april 2018. The boarding time was 8:30 and i was waiting for the bus along with my family since 8 o clock. I got the message at 8:24 that the bus got cancelled and the redbus could not take any responsibility in arranging the alternative. It was an important trip for me and it got cancelled because i booked the ticket from redbus. What a poor service you are offering to customers. Really waste o[censored]sing these sort of non standard service like redbus. Please do not encourage of making use of any service oriented companies especially in travels.
Was this information helpful?
No (1)
Yes (6)
Jun 16, 2018
Complaint marked as Resolved 
Red Bus customer support has been notified about the posted complaint.
Verified Support
May 09, 2018
Red Bus Customer Care's response
Dear Customer,

Greetings from redBus!

We are really sorry for the inconvenience caused. We request you to please provide the redbus ticket id with us to check with the bus operator.

We are awaiting your revert.

Regards
Team redBus
May 09, 2018
Updated by Sai Kiran Kadiveti
We regret to inform you that your bus Vandana Travels from Hyderabad to Tirupati for journey on 4/26/2018 with Tin TM5S20344124 has been cancelled.
Our customer care will call you shortly for arranging an alternative or refunding the amount as per your inputs.

Thank you for choosing redBus!

I called to Redbus that time but your customer support executive had clearly stated that Redbus would not take any responsibility of arranging alternatives. I have the recorded conversation.
 
1 Comment

Comments

We regret to inform you that your bus Vandana Travels from Hyderabad to Tirupati for journey on 4/26/2018 with Tin TM5S20344124 has been cancelled.
Our customer care will call you shortly for arranging an alternative or refunding the amount as per your inputs.

Thank you for choosing redBus!

I called to Redbus that time but your customer support executive had clearly stated that Redbus would not take any responsibility of arranging alternatives. I have the recorded conversation.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Red Bus
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    67%
    Complaints
    3912
    Pending
    279
    Resolved
    2492
    Red Bus Address
    Domlur Layout, Karnataka, Bangalore, Karnataka, India - 560071
    View all Red Bus contact information