Redbus — not refunding of cancelled ticket

On 4th March 2024 I booked a bus ticket through Red Bus App(Rudraksh travels), But due to some reason I cancelled ticket on an 27th March and the refund amount of INR 584 was Initiated. On 5th April 2024 RedBus send me message that your amount was credited to your account but after checking the amount was not credited to my account. The refund ARN number is[protected].
Please check and revert back as soon as possible