Reliance BigTV Complaints & Reviews

My set top box provided by Reliance Big TV has been out of order since Dec 15th . I contacted them via e mail as well as phone and this is the response I received.

"This is with reference to your e-mail dated December 22, 2016 for your Reliance Digital TV Smart Card number[protected], regarding Set Top Box issue.

We understand the inconvenience caused and take this as feedback to improve our service to meet your expectations.

We request you to reconsider your decision for service cancellation and provide us an opportunity to resolve the issue.

Your complaint is already registered, vide Service Request ID[protected] on 22/12/2016 and it will be resolved within 48 hours from the time Service Request is registered.

We request you to co-operate with us.

Once the issue get resolved, we will pass the necessary waiver for service interruption.

Assuring you of our best services always.

Thank you Regards,

Vaibhav More
Officer-Customer Care
Reliance Digital TV.

However nothing has happened as of today Dec 30th. When we call customer support no one answers the call or they just put us on hold.They are okay with us dropping their service, but unwilling to replace the set top box.I have paid Rs 2880 for service until July 2017.When asked if they could refund the balance they have replied in the negative.If I am going to disconnect, I at least need my refund back from these scammers.I hope stern action is taken against their corrupt practices.

Dear team,

I am a subscriber of Reliance BIG TV. My Smart Card No. is[protected]. Recently I shifted to my New house, so I had requested for re-installation of set top box device. Your technician (Mr.Dhruva - [protected]) came and while installing he broke that plastic stand which holds the mike and went off. He had promised me that he will replace that very next day, but he never returned.I Have already made the payment of Rs.350/- towards re-installation charges and also I have paid Rs.100/- to the technician as well.From last 7 days I am complaining to your customer care team but nobody is helping in this matter. Customer care people are so uneducated they don't even have manners to talk with customer. Simply they are giving false promises. Though the device is broken by their technician, they are forcing me to pay Rs.175/- again. This is seriously ridiculous and pathetic service. This is one of the worst customer care I would say. If you are taking money from customer please provide proper service as well. This is my last reminder, else

I would be forced to take this case to the higher court against all of you.

Dissatisfied customer,
Parveen
[protected]

My Reliance Digital TV Smart Card Number is[protected].

For the past one week I am getting this Error Code 400 - Signal Lost in all the channels. I contacted Reliance Digital TV Customer Care and they asked me to go to Channel No.551. As advised by them, I checked Channel 551, but again the same Error Code is shown. I informed this to the customer care executive who then asked me to check if the cable lines were intact. I...

Dear sir,
I am consumer of reliance big tv & my card no.[protected]
Name : smt tanima mishra

My channels are not visible since last one & half month due to poor signal. Complaints lodged repeatedly through toll free no. Last lodged on 17/11/2016 ; on 19/11/2016 ; & on 21/11/2016 complain no.[protected] not resolved so far. Each time i being consoled that technical person will visit my residents and rectify the problem. While i am paying money but not getting the service.
I have been harassed by service provider while going on paying the monthly rentals. West of time & harassments of customer can't be a symbol of good service
Hence, request for earliest resolution of my problem.

This is to inform you that no action is taken on my complaint yet from 11nov.2016 nor any of your technician bother to call me regarding problem and i unable to view tv. This is very irresponsible behaviour from reliance. Same complaint i raised on 3rd nov. With request i. D.[protected] but without any technician visit a message sended to me on 5th november that it is been resolved. Please tell me how it is possible that no one visit to me and my issue was resolved itself. I dont expect this type of irresponsible behaviour from reliance towards the 8 yrs old customer. Please solve this issue as soon as possible else i will take services of any other dth provider.

Hi... I Hav been facing constant issue with service with my reliance big tv... There is always a pop up of error message and when v try raising a complaint, there is no solution and second off they disconnect even the channels tat work.. N thirdly it reaches the maximum attempt where it's their fault for not picking the call in first two attempts... Pathetic service.. Hav bin having constant issue since a year... And the way the person communicates is even rude if by chance they pick the calls... Pls resolve this issue before v disconnect ur service

I purchased Sony home theater yesterday afternoon, while paying retailer told product will be delivered tomorrow morning. I was waiting till evening no information about delivery. I contacted shop at evening 7'o clock after that they told product out of stock and they told will deliver on Wednesday. Without checking the stock they placed order and given assurances of deliver. This was irritating and creating very bad impression on reliance digital. I want my product soon and I want to file a complaint regarding this issue. I want proper response for my complaint, otherwise I will take legal action.

Hi,

I am getting an "Error 400" hundred time in a day. I have raised a complaint against it 3 months back but still it is not yet resolved. Customer care ensures you every time that it will resolved, our engineer will contact you soon bla bla bla...

They have closed the ticket at their end saying that issue is resolved, they not even contacted me before closing tickets.

The requests are as below:
Request numbers:[protected],[protected]

Request you to please help to me solve this issue.

From last one week our tv programs are not came. It shows error 400 as our account balance is rs.599/-. My smart card no.[protected]. So resolve the problem at the earliest please. My contact no.[protected].
Address.
B. Lakshmureddy.
Gerlapalli (V), jangavaripalli (Post),
Rompicherla (M), chittoor (D)-517192.
So please provide service person to resolve this problem at the earliest. While call to customer care no he says only balance activities.

My set top box refuses to turn on, and i have raised a complaint for it last week. Despite repeated followups at you call center, i have not received any call or visit from technician and tv continues to remain dormant. Please note, this is the second time this has happened in a span of one month, and third time since this year.

Everytime, it takes more than 2 weeks for the set top box to be replaced. On both occasions i had to call and email multiple times, (10+) to get the customer service wheels rolling.

I request you to

A) look into this issue and replace my faulty set top box at the earliest. It has been more than a week since i have raised complaint.

B) provide a better quality set top box and service, so that it wont conk off every 15-20 days as has happened this time.

C) credit the account balance for all the time this year, my set top box was faulty, and i was left waiting due to poor customer service, yet being charged for watching a blank tv screen.

D) upgrade your call center system. Whenever i call you center on[protected], in 9 out of 10 cases, the sustomer care rep asks me to call later as systems are down. This is after i have waited more than 5 minutes in queue to speak to a person. First of all, for company like yours, system downtime or technical faults at your side is highly inexcusable. And secondly if systems are down, why should a customer have to wait for 5-10 minutes and not be informed via recorded message right at the beginning.

As you can see from my subscription history, i have been your customer since more than 5 years, but now i am inclined to go to another dth service as i have been facing undue difficulties in dealing with your lax customer service.

Smart card number[protected]

I recharged for one year subscription package via online for rs 1971 as shown in their website. The subscription ended on 10/10/2016. That means the pack lasted for only 10 months. Then i contacted customer care for which they replied i should call them that too on the particular day of recharge itself. They have never mentioned about this on their website. On the counter part tata sky when done through online doesn't have this criteria. Please on behalf of customer take necessary action against it

My dish tv not showing all channel and news channel (specially tez news channel) for which i subscribed, second thing is that the my dish anntenna is not properly fitted so the half portion of picture is either half or full.

Kindly send any employee for checking the dish connection and fit connection in proper way so i will enjoy the channels.

Thanking you

Dear sir/madam,

My reliance digital dth account no. Is[protected]. The schedule date of expiry of my recharge was 6th july 2016. So, on 1st july 2016 i have made a recharge for rs.885 via paytm (Order no: #[protected], operator reference no: #[protected] which was successful. As per the offer shown on site the pack of rs. 885 had 4 months validity (I. E. 3+1 months). Hence, the new date of expiry of my recharge should be 6th november 2016. But on 26th september 2016, i have received a text message from your end that my dth recharge is expiring on 6th october 2016. Kindly check and confirm as there seems to be some confusion from your end. Please correct my dth recharge validity date and revert at the earliest.

Regards,

Mukesh Goplani
Mobile - [protected]

First of all i m very much upset by the kind of people u have sitting n the customer care not only them even ur so called senior people also they don't know how to talk to the customer... Bcoz whenever i tried to explain my situation they interrupt me nd after that they disethe line... After that i mailed. My problem nd the complaint to this mail id — ([protected]@reliancedigitaltv.com) nd they also did the same thing so now i m mailing my complaint here either u guys resolve my issue or else i'll go further nd i'll make sure till the time my problem is resolved i'll keeep escalating this further

Getting error 200 (unsubscribed channel) for all paid channels except from reliance home channel (this is coming properly) for my smart card no:[protected].
Could you please help in getting my paid channels and even the amount is getting deducted without providing the channels being displayed.
Its not the right approach and has to fixed immediatly and money should be deducted from the day service is provided (but not without the channel service).
Hence no amount should be deducted for my package. big tv should deducted from the day you provide the subscription for my spaid channels, but not before that.
Contact: [protected]
Thanks!

Hello,
i am your 10+ old customer and now my reliance big tv set top box not working, we already made many complaints but no response.
we also recharge the account with amount 400 which is worst for me because my connection is not working, please refund my amount too
my account no.[protected]

i feel that ur service is worst service in india.

A/c no[protected]
mobile no [protected]
never taken any connection of reliance digital tv connection but regularly sms comes in my mobile for recharge suspension
etc. Etc. Please look in to the matter and they must check at least mobile number taken by them
however please stop sms on my mobile.i hope you will take action immidietly to avoid this type of falls connection.

I am having reliance big tv cable connection having number[protected] in the name anil fondekar before 4-5 days having problem is viewing tv hence they change the ' set top box' there after i was not able to view the picture hence again complaint was filed and they said that ' smart card ' is to be changed and for that they have not attended the complaint till date i. E. 05/09/2016 and every time the phone is disconnected by the operator having not attended.

Hello,
Please note I have purchased the Jumbo News Pack which should cover both CNN & BBC in the package. I have not been able to see BBC for last one month.
Whenever I call up customer care, they fake taking complaint & provide false assurance that the service will be restored in 6 hours.
But nothing happens in reality.
I have called up at least 4 times in last week.
Please attend to this complaint at earliest & resolve the issue.
Also I would like to get Refund for the Money I paid for last one month as I could not see BBC
Thanks
Santanu
Smart Card Number[protected]

On Aug.24, 2016 I called customer care service for poor signals and channels not seen they suggested I must remove the arial 2-3 times and switch off and on the main electric supply. I tried with no change so again I called them and they booked a complaint with Request no.[protected] and since then I am repeatedly getting in touch with them and only getting assurance that soon they will solve the problem. there service is very poor and the service agency in Nagpur is beyond their control. They are selling new connections misguiding the customers with false promise and then you keep hunting for them. Pl suggest if I can take this matter to consumer forum. I have paid money till Sept 9, 2017 so do not what refund I get after disconnecting their service and sifting to other operator. Pl. suggest. I am suffering due to their poor service for last 2-3 years.