Reliance BigTV Complaints & Reviews

Dear sir,

I have subscribed last 8 year.

I have many time observer that which is we are watching frequently that giving lost signal loft. Yesterday i have talk to call center ([protected]) he saying remove wire and fix it. Same thing we done. Today we see surprise which is showing yesterday channels showing lost signal are coming. Yesterday not showing channel is coming very good quality. Today we talk to customer care officers they are saying launch complaint and pay for that.

I want know how to channel are showing and hide with a week. This month big tv yearly subscription go to end.

Please suggest i may continue their service or go to remove their dish and put in the sea. I think they are making money from costumer.

Reliance big worst service.

I am having Reliance Big TV DTH (Subscriber ID[protected]. From 11th June, it is not working and getting Signal Lost error.
Contacted customer care on 11th June, and they told, someone will come by 12th June morning to check.
Again called on 12th June morning, as no one had came. Then they told, someone will come by 12th June evening.
Again called on 12th June evening, as no one had came. Then they told, someone will come by 13th June morning.
Again called on 13th June morning, as no one had came. Then they told, someone will come by 13th June evening.
Again called on 13th June evening, as no one had came. Then they told, set-top was not available, so the person, who has came to check has changed order status to pending. I told them, no one came to check or contacted me. Then, they said had mailed technician, and someone will come by 14th June morning, and will resolve the problem.
Again called on 14th June morning, as no one had came. Then they told, set-top was not available, so the person, who has came to check has changed order status to pending. I told them, no one came to check or contacted me. Then, they said had mailed technician, and someone will come by 14th June evening, and will resolve the problem.

Till now, no one has came and we are not able to view TV from last 5 days. Please help.

The reliance big tv guys are careless about their customers, i was trying to contact them since 3 days their ivr system is not connecting to their executives. Moreover i have recharged my reliance big tv account for this month but no service is provided, please beware these guys before spending your money. everyday i am trying to call them but they dont allow my call to reach customer care executives rather the ivr system says that the maximum attempts for the day are over.
My account no:[protected]

Date of 1st complaint-april, 14, 2016
Problem reported-
1. Worst experience with reliance dth customer care team:not picking call for nearly 3 days (Timings;8.30 pm to 9.30pm)
2. Also note that i have recharged rs.96 for jumbo sports pack yesterday as i have been much interested to watch the ipl match but the disaster is that when i went home to turn on tv and look for the channel it was showing need to recharge even though i have recharged.
Then i tried to call customer care team the worst continued as point no 1 explained, i missed the match which i have paid for watching.

Solution provided:no resolution just received repeated acknowledgement mails.

Date of 2nd complaint-may, 24, 2016
Problem reported:set up box not working for past 5 days (Complaint no[protected]
Same repeat complaint for registering complaint itself took 3 days as no response from customer care called on 23/05/2016 after 9pm no response after repeated call on 24/05/2016 morning 10 am no response.

Action taken-no action taken after complaint log also they replied to mail saying will be serviced within 48 hrs it has been 6 days still no one even in touch to know about the problem facing.

I have reacharged for watching ipl matches i lost all precious moment of watching matches that too final because of irresponsible reliance big tv.

Lost all interest and mind not free for my wife as she is alone in home because of no tv she is got angry her health is upset due to increase in bp.

Kindly resolve the issue sir as am going mad about buying this big problem tv (Reliance)

Dear sirs,

With utter frustration i am forced to write this letter for a small service request and mark this eamil to any id and different mediums since i can't even make a service request call to the call center since the ivr now says that i have exhausted my limit of calls to be made in call center through my registered mobile no... Isn't its ridiculous that you can only call 3 -4 times. Ok even if i understand you have an internal policy so that customers can't complain for the deficiency in your services but is there no tat for a customer at-least a simple call from the company.

On 17th may 2016 i have raised a complaint with the reliance digital big tv customer care service ([protected]) stating that my set top box is not functioning having smart card no [protected] and lodged my complain. I was promised that they will send a technician or atleast a technician will come or either call me in 48 hours. I waited 48 hours and again tried to reach to check on my complain and again a similar promise of escalation and technician visit by next day. As expected again no response from any technician and i again called up the customer service toll free number and reported that no one is visiting nor anyone calling me. Again a similar lie that your problem will be resolved within 24hrs. It's been now 7th day since i lodged a complaint regarding the issue and yet i have a resolution or a proper response. I even had talks with the supervisors of the call center even they were not able to give a clear solution (Once it was pandurang and today ms. Divya toranwe).

Please consider my complaint serious and take necessary action and resolve my query. Also if possible in-built to your crm system of having tat or at-least speaking to customer to wait for a particular period till the response is given.

I have been a customer of reliance big tv from past 5 years. However in the recent days the service is deteriorating day by day. Yes of-course as advised by one of your supervisor to take disconnection and change service provider, i would be very happy but the request to refund the balance money is my account is also not accepted. Unfortunately i have taken year long pack from your company.

As a customer i feel humiliated and cheated with this kind of service that is being provided by such a reputed company.

With an expectation to hear from the company soon.

One unfortunate customer,

Dear Sir,
I have face a lot of problems about reliance digital tv, They are not solving customer problems, but deducting amount. One problem solving two times for money. Customer care persons also, not taking care.

I complaint nodal officer level, Still I have not any clarification.
First of all they are not sufficient technicians in this area. Just they cheating customers. When we raise a complaint, they sending sms complaint no. and they did not solve the problem, then sending the mail, your complaint solved. amount deducted.

Dear sir/madem, This is revathi my smart card no[protected] in the name of sellam. In before I raised a complaint about smart card problem on 30 th march. They provide a service on April 13 they change my set of box.it taken more than 15 days to Slove a problem. Again the set of Box not working with in 15 days and I raise complaint On 3 rd may but still they don't provide a service. Still I did not get a single service enquiry call. What a poor service you provide this is not far I think. Please take a complaint for get back your service and get my money back . I recharged my account for 1 year. Very worst service ever I seen in the market. As a customer I can't wait for more than 2 months. Cheating services. I can spend my money and valuable time it's totally waste of speaking with your customer care. I thing you will take immediate action for provide service or get back your service. Your customer care Persons say only the complaint in solving process. But how long I wait its possible for more than a month.Do immediate action.thank you for providing poor service. Regards Revathi.

Hi, i'm writing to you on behalf of my father a. Balakrishnamurthy, who recently had a change of address and requested for installing the dish at their new address. They placed numerous customer service calls and looks like the local technicians are giving them hard time and demanding for money while the customer care folks say no need to pay anything. It's been three weeks they're out of service and not fair to be charged while the service installation is not done. They closed a prior service request saying it's completed and they even charged them some amount while the installation wasn't completed. Their smart card no is[protected] and the service request no is[protected]. I appreciate your help and please note they are elderly people and can't go through this stress. Thank you! Very dissapointed customer.

I had made a complaint on 14.04.2016 because most of the channels was not streaming. I was assured that an engineer would come to solve the issue within 48 hours but no one came. Then continuously i called up customer care number everyday till 26th april but everytime i would get a standard reply that your problem will be processed shortly. Later on on 9th may i got a text that my request has been processed and the issue has been solved and rs. 175 was charged from my account. But no engineer ever visited my home.
When i contacted the helpline number i was informed that my number was out of reach when the engineer tried to contact me. I want to further inform you that previously also such lame excuse was given to me during august 2015 so this time i had given alternate numbers during registering my complain on 14.04.2016. I have certain questions regarding the same.
How can i receive the message from the company if my number was not reachable?
Further after 1 month of my complain they could only find time once to call me up?
Did the engineer ever tried calling back again?
Again i made a complain on 12.05.2016 for an engineer but still no actions has been taken up by the company. When i contacted the helpline number once again i was informed that an engineer has already visited my home to which i had to inform them that no engineer has visited my home even after one month of my complain while as per the norms of the company i was given an assurance that engineer would come within 48 hours.
Words cant explain the amount of frustration i have to go through due to your poor service. Kindly take necessary action as soon as possible.
Smart card no[protected]
Complain no. (14.04.[protected]
Complain no. (12.05.[protected]
Email id - [protected]@yahoo.In

Dear Team,

my customer care id is[protected] and I shifted my residence from Delhi to Noida UP Sector 120. I resistered a complain with yoiur customer care and was suggested to recharge with Rs.270 which I did on 2nd May. I was inform that you bill be charged Rs. 350 as instalation charge which I paid to the engineer visited my house in cash.

After one day of instalation my account got suspended and on enquiry was told that my balance is negative. I have to recharge again as mechanich would not have recharge that instalation charge in my account. I asked mechanic details then was informed that you have to take care we send rendom call to maechanic and dont have any record who visited my house. againn complain lodged and account got activated which subsequently got suspended repeatadely.
I asked how much I have to recharge then your customer care rep suggested to recharge Rs. 1906/- which did and again was informed that my account got deduct
ed some balance with recharge itself as my account was on daily balance reduction mode.

I am not realy able to understand the kind of service being provided by reliance Big TV.
Please look into and resolve the issue and please activate my pack for 8 moth as per recharge amount.

Hi bigtv,

S. Sarathchandar
Smart card no :[protected]
Mob :[protected]

I have been with relationship with reliance big tv for more than 5 years last feb my setup box is suddently stopped working, i lodged a complaint a technician came and replaced the box with 500rs of charge, 400 rs for smartcard and remote for 300 (Total amount paid = 1200).

Again by apr 25th the setup box stopped working, lodged complaint again in customer care, here is my night mare starts

1. Technician called and asked me 700 rs for box replacement, informed that the box is covered under warranty (The bill provided by the technician clearly says 6 months warranty)
2. Called customer care after multiple followups (More than 6 times) technician came and replaced the box
3. Amount of rs.500 has debited and my account is suspended
4. Called multiple times to customer everybody will say amount will be refunded and account will be resumed but nothing will happen
5. A higher official spoke to me told the same
7. Suddenly last customer spokesperson yasodha told me that if you are not interested with big tv you can keep the setup box aside and go for another connection, we cannot refund the amount because the box is not in the warranty! (God sake in bill it clearly says box is in 6 months warranty and till then all the customer care persons and the floor supervisor also told that box is under warranty, but finally yasodha found out something and told to me keep the box aside)
8. Last complaint no received :[protected]
Previous complaints no :[protected],[protected],[protected]

I have in touch base in all over the customer care in the world, so far reliance big tv is the worst customer care in the world. No body knows anything or having track. Now just throwing out this box and connection.

Regards
Sarath

Rs : 325-
order num 39125
date & time : 03/05/2016 & 12:08:57
transaction id: m999d5r5j306102pfnw5

dear sir,
i recharge my big tv, but recharge is failed payment has debited my debit cars through induslnd bank u deducted the ammount in a within a minites but while refunding time no one giveing reply for my mail i m not satisfied from your process, plz return my money.

Thank u,
reard
parichay b thakkar

Dear sir/madam

My smart card no[protected]. I am using this smart card from last 6-7 years. Due to some of our personal reasons, we were at outstation for last 7-8 months so could not do to recharge the same.

Today when i was trying to recharge the same, the money got refunded. On inquiry with your customer care at [protected], i was informed that my connection is terminated from your end and need to purchase new setup.

Why should i purchase a new setup, if the setup is already available with me and for your kind information, i have just changed the set top box in the month of sep-2015.

Being an old and privileged customer, how can you do injustice with me. How can i recharge the smart card, if there is no one in house to watch the tv. Now we are back and we need your help to resolve the issue.

Automatically the signal strength starts too show as intermediate and not connecting at all.

The worst of all is the customer care i had been holding on to like 10 mins and nobody seems to respond and when they pick the call they don't answer the call and i was holding the call for about 3 min and nobody care to speak at all.

They do have of customer care problem.

I hate to say this but this the worst service as they even charge for every little things they do.

I seriously don't like to recommend big tv connection to others.

Sir i was in big tv in 2007 as sales executive at ambala(Haryana).And left job in 2008.I applied for my pf but didnt find any answer. L called on reliance hr services contact no but they didnt answer.Now after long time someone told me this portal but now i missed my pf account no.Please let me how can i found my pf account number so i can do further process again. I had my employee id.---dth 00311...

I've complaint on signal issue on 04/04/2016 but till 6 days no response from the company and I solved the issue by local technician and on 14/04/2016 my Rs170/- deducted and I got the message tha request has closed but no technician visited to my house after that I'm complaining about this company is not giving any response please do the needful to me...

The sensor of the set top box is not working because of which i am unable to use the remote and change channels. I have raised minimum 7 complaints by now and waited for 48 hours for a technical support person to visit my place. However all the complaints got closed by telling the address is outside pune boundary, or customer didn't pick phone or customers phone is not reachable and the truth is i never received any call. I had warned them several times by telling if not resolved i will put this matter to consumer complaints forum. The way customer care people treated me was pathetic.

24/02/2016 i paid 2560 subscription amount for next one year(Serial number[protected]. From 24/02/2016 till now this is third time kannada regional pack was disabled.

As per big tv dealer umarani enterprises hubli, complaint was filed to mr. Vijay kumar patil (P.No - [protected]). Each time they need 48hrs to reactivate kannada regional pack. This is getting worse every time plz. Worse than this is your toll free service[protected] does not work.

Even after paying 2560/- upfront i am receiving text messages stating "package amount is less plz recharge". After reciving such message i have paid 33/- and 10/- twice.But i need an explanation on this, after paying advance subscription amount why will i need to pay extra amount.

My request is please improve the quality of service or pay back 2560/- rupees to me.

Thanks,
G.N.Patil

This is revathi my smart id[protected] in the name of sellam.my request id[protected] on 30 th march.Just a smart card problem.yor are not able to solve this problem at your nodal level. If i cal to your customer care they openly said we are not able to do service we just mail to back end they ill contact with in 24 hrs. Each and every executive and TL also told the same answer. I given lots of 24 hrs to each. Then what about my money. They said we take request for get the dth back and refund the amount.pls atleast do this service. We are totally disappointed with your service. A worst customer care ever i seen before. Each and every executive try to close the call only not intrust r taking action to slove the peoblem .they directly said we are not able provide service . If you are not able to do service pls get back the dth and bring my money back with in the deadline period. We are not able to spend our valuable time to spaek your customer care. You are treating a 8 yrs customer like this. This is same on your providing service.Pls try to slove at the earliest.thank you Contact [protected] [protected]

I am a consumer of reliance BIG TV. From 14th March the TV channels are not working. I inform the customer care on 15th March and they said me the channels will repair within 48 hours and they deduct Rupee 175 from my account as the service charge.But till this time they did not clear my TV channels.Several times I call the customer care.But they are in irresponsibility
So I request you to take immediate actions for clearing my TV channels.
Thanking you
N.UNNEENKUTTY