Reliance Jio Infocomm — Unresolved Jio Fiber Issue, False Tracking Status and Refund Denial

Address: Shree Samarth Antonia, Flat 202, Sector-8, Ulwe, Navi Mumbai

Dear Sir/Madam,

I am writing to express my disappointment and frustration regarding my unresolved Jio Fiber issue (SR# SR000023P15M). Despite repeated calls and rescheduled visits over five consecutive days, no technician attended to my complaint. I raised the service request on 20th October, 2024 at 12 noon and as of yet none of the technician / engineer has attended to resolve the issue.

The tracking status falsely claims the technician visited, stating "door was closed." This is inaccurate, as I awaited their arrival.

Furthermore, Jio Fiber refuses to refund my six-month advance payment. This unacceptable service and misleading communication have eroded trust.

Details:

- Subscriber ID: [protected]
- Service Request Number: SR000023P15M