Reliance Jio Infocomm Complaints & Reviews

Dear Sir,

I paid Jio agents a security deposit of Rs 599 for their postpaid connection. Until now, the security deposit hasn't even been acknowledged. When I contact the agents, they just don't answer my calls. I've raised several complaints with Jio customer care and escalated it too but no use - they just don't get back.

I request you to ask this horrible company to please not steal my money. I would like to terminate the connection asap as their service is atrocious (almost non existent). They are welcome to adjust the current due amount of Rs 470 against the security deposit and refund me the balance. But, they aren't even acknowledging receipt of balance despite screenshots and payment proof being sent multiple times.

Jio is one of the worst companies in the country - period.

I request you to please take this up with them and ask them to do the right thing and acknowledge Rs 599 paid as a deposit. Anything else is highway robbery, and given their attitude towards all the tickets I've raised, they don't care two hoots either - I really believe their agent Sumit Mishra stole my money on pretext on deposit being required when it wasn't, and now Jio won't help either.

Please help.

Thank you!

Best
Rahul Mookerjee

We took jio sim card with[protected] number and we get many call to that number regarding online loans we just want deactivate that sim but jio stores are not responding properly

My phone number is [protected] and I am trying to port out from jio but whenever i send message to 1900, i get message that your upc code generation request can not be processed. I tried to talk customer care multiple time but they respond that this is noy in our hand we can not do anything for you.

My request is i will going to get upc code by jio only because currently it is my network provider but rather than helping me jio is not providing me upc code and forcing me to stay with their network.

I subscribed to a new connection with JIO Air Fiber on November 26th, 2023, with the expectation of receiving reliable internet services. However, since December 15th, 2023, I have been unable to utilize the internet with VPN, significantly impacting both my personal and professional activities. Despite raising multiple complaints and patiently awaiting a resolution, I have seen no tangible progress in rectifying the issue.

Moreover,...

My Jio Fiber Connection +91-[protected] Was Done By Cutting Someone Else Cable. I Wasn't Aware Of That.

The Complete Story:
Day After Installation Of Jio Fiber, My Internet Was Not Working.

Installation Date:[protected]
No Internet Since:[protected]

Upon Complaining I Got To Know That I Was Given Internet By Cutting Someone's Cable. As The Other Guy Complained And Got His Connection Back, I Cannot Get The Internet Now As The S2 (Connection Box) Is Fully Occupied.

It Has Been 4 Days Still No Resolution.

After Registering Complain, The Technician Comes And Tells, 'I Cannot Do Anything, It Was The Mistake Of The Guy Who Gave You The Connection By Cutting Someone Else Cable. I Will Talk To The Manager. Wait For A Day.'

The Days Are Passing And No Solution. No Proper Reply From The Technician, Nor Customer Care Support.

It has been over 10 days since I recharged with the 209 package from Jio, but it has not reflected on my mobile yet and I still haven't received my, On January 28th, 2024, I attempted to make through G Pay, which appeared successful. However, Jio showed the transaction as unsuccessful.

I have attached 2 photos. One shows a successful transaction on 28 Jan in GPay, while the other shows no transaction of 28 Jan in Jio. After 4 days, I recharged Jio from outside.

Its been more than a month now since my jio number has been deleted. Despite of submitting all the necessary documents for reissue of physical sim, no action has been taken by Jio team since last month. All my banking and business transactions have stopped since I receive all my banking and business OTP's on this number. I have reached out to jio care "n" no of times but all they say is we are looking upon your request but they have been unable to provide me with any resolution since last one month. I am stuck without a number to my use. I can provide entire email trail on how many times I have reached out to their team. This is really frustrating and would really appreciate if this complaint forum can help me get my number back.

Dear Sir / Madam

I wanted to port in my VI number [protected] to Jio network and paid the Rs 99 (ORN number - NO0000W3SB9S (FILE ATTACHED) but the way Jio executives behaved during the process i got a feeling that if in future i will face any problem Jio care will not be able to address my problem so I changed my mind and canceled my MNP request and requested Reliance Jio Infocomm to refund my Rs 99 to the original payment method but even after many requests they are not refunding my money. So i request you to please help!

With regards

Shriom Sharma
[protected]

Jio call staff do rude behaviour in the call and also staff member cut call during conversation their job is only remember belance but ledy told me closed your jio sims at madhav twins patan as well as she told me why you are cut my phones.what is this? I'm really disappointed by jio service.

Twid reward points से jio नं0 749का रीचार्ज किया। किंतु न रीचार्ज हुआ न पैसा रिफंड।? कृपया help me

I had purchased a JioFi Hotspot Device from Jio Store - G E Road, Raipur on 28/12/2023 where they charged me Rs. 3600/- against the actual price of Rs. 2600/- (Attached is the Bill copy of the same).
On Quering the same very next day, no one is giving me the appropriate answer for the same.
Requesting your Intervene.

Hi there,

I have taken a Jio fiber connection for three months and I paid money for three months before they installed it. They promised several free things for three months subscriptions, they gave me fixed voice number without my request.
They are sending me fake bills to pay everything even they took three months amount before giving me the connection.
Another thing Jio fiber internet never worked well like promised speed,
and Jio customer service is also very worse they suggest us to fix the issues our self.
They used cheap cables to install the router.

I have took a prepaid connection ([protected]) years back and my brother is the one who using the sim. He is currently overseas and working in merchant Navy. I have reached out the palarivattom jio centre for converting this prepaid connection to postpaid. I already informed the person I 1st talked with that this sim is now not in Indian and presently at Dubai. He handed my case to another person and that person proceed with the postpaid conversation and last he told me to call to 1977 and enter the 5 digit pin i received on my alternate number to activate the voice and data service and I informed my brother to do the same. But when he tried he was unable to make call as he is not getting through. I contacted the customer care and the customer care executive told me that he can only activate the service from India. If that was informed before the postpaid conversation i would not have opted for the postpaid conversation. Now I'm stuck in between prepaid and postpaid. And unable to connect with my brother. Kindly help me to rectify the issue asap.

Dear team we have done the recharge of Jio number [protected] vide transaction ID [protected] dt 17th Dec 23 but till now recharge had not done pl check n help

Dear Jio Support Team,

I hope this message finds you well. I am writing to address a pressing concern regarding my Jio AirFiber connection that I applied for a week ago but has not been installed at my residence yet.

I understand that unforeseen circumstances might cause delays, but despite contacting the Jio representative who initially processed my Jio Fiber recharge and reaching out to the Jio customer care,...

Its been more than 4 days since i paid money ₹5240. Your jio agent promised that my connection will be installed in 1-2
I never received any call from your side, on 14dec when I called him he said we dont have equipment.same day I called on your support no to refund my money and cancel my installation request.even after more than 23 hours my cancel request is pending
Im giving you guys 2 days to refund my or else I'll lodge legal complaint against you people
Your customer support is a joke
Shame on you will never buy or use any of your company product fraud people

I have using Jio Network and there is no network in my Home and my area so I had complained twice to Jio Care but nothing happened yet.

I have Jio Network Connection and having no network in my phone from last 4 days and this is same with my family members. In fact in my area this problem facing many people. I have complained this twice to Jio Care but nothing happened yet.

Dear Sir/Madam,

I am writing to express my concern regarding a pending refund for my Jio Air Fiber service, associated with the Order Number NO0000UCRWUX and Service Request Number SR00001SOJ28.

Despite my previous communications and the assurance of a prompt resolution, I have yet to receive the refund. This delay is causing inconvenience and dissatisfaction with the services provided by Reliance Jio.

I kindly request your immediate attention to this matter. Please provide a clear timeline for the refund process and ensure that the necessary steps are taken to expedite the resolution. Your prompt action in this regard will be highly appreciated. Its already been more than 15 days.

Looking forward to a positive and swift response.

Sincerely,
Rajat SHarma

श्रीमान,
मै आशुतोष कुमार सिंह, हाजीपुर बिहार से आपसे निवेदन पूर्वक कहना चाहता हु की मैंने दिनांक 27/11/2023 को जिओ फाइबर के लिए रेकुएस्ट डाला था उसमे मेरे को एक नंबर प्राप्त हुआ जो की नंबर है [protected] विकाश कुमार का । उनसे बात हुई और वो आ के मेरा फोटो और डाक्यमेन्ट का काम किए और मेरे से पेमेंट 4240.90 करा कर बोले की आज कल मे आपका जिओ फाइबर लग जाएगा । और चल दिए ।
शाम को कुछ लोग आए सेट बॉक्स और राउटर के साथ कनेक्शन किया और लगभग 2.5 घंटे से कोसिस किया और नहीं हुआ फिर मैंने उनसे बोला की आपसे नहीं होगा जब अभी इतना प्रॉब्लेम हो रहा है तो आगे कितना होगा । तब जा के उनको बोलने पे वो अपना सेट बॉक्स और राउटर उत्तार के चल दिए ।

अब, मेरे को यह कनेक्शन नहीं लगवाना है, इसलिए मेरे पैसे को रिफन्ड कर दिया जाए । मेरे घर मे पहले से एयरटेल का कनेक्शन लगा है । इसलिए अब मेरे को इसकी जरूरत नहीं है । अब मेरे को अपना रिफन्ड दे दिया जाए ।

श्रीमान का सदा आभारी रहूँगा

NAME- ASHUTOSH KUMAR SINGH
FATHER NAME - RAMESHWAR KUMAR SINGH
MOBILE NO- [protected]
JIO FIBER CONNECTION NO - [protected]
JIO FIBER CONNECTION REFERENCE TO ORDER NO - NO0000UPWIIR