Royal Enfield Complaints & Reviews

I purchased this bike on June'08 and since day one I've been facing one or other problem with this bike. But there is equally inefficient service staff who turn deaf to customer complaint when I approached them for a solution.

Fed up with this attitude of the company I have decided to file a complaint in District Consumer Forum as a last resort.

I had recently bought a royal enfield classic 500 from Aman auto who is one of the dealers for royal enfield in Gurgaon.At the time of purchase I was promised that pick and drop for service,breakdown would be provided along with the free service and stuff like that.It seemed to be hunky-dory at that time.

But now when my bike was due for first service they have no answers pick and drops for the past 3 weeks except they have shortage of manpower, finally I had to personally give my bike for servicing.The heights is that the owner promises to get the bike serviced by noon but the supervisors in the work shop have no clue about the condition of the bike till 7pm in the evening,and suddenly a technician from the workshops calls and reports that the keys of the bike have been lost.

On inquiring as to how this happened they have stupid and unprofessional answers saying the guy who was taking care of the job cards in the morning misplaced it somewhere and left for home.Now the original key could have been stolen and can be used for such activity against my bike in future if the locks are not replaced.This also shows that there is no guarantee of the components of bike being swapped or replaced by old one's
On asking the servicing of the bike they say it is already done and we don't need keys to do so.I am really surprised to hear these words coz the battery is locked and the engine can't be ignited without the key.
I feel ROYAL ENFIELD is no more a ROYAL company except for the bikes, seems to be a poor company driven by lala ji's who are selling good bikes with poorest services.

This is the mail I have sent to M/s Royal Enfield, in anticipation of getting some response and live to their name.

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Dear Manager Customer Care

This has reference to my Electra 350 (GJ 1 LN 4716) registered in my wife's (Deepshikha Durgapal)name.

Well when I purchased my Electra 350 from Sarabhai Motors, Ahmedabad, I thought I am one of the privileged owner of Royal Enfield. For my surprise it was an illusion as - as on today I rate the services provided by them does not carry the image of Royal Enfield. Today after third service when I received my bike I was totally shocked that proper servicing was not done specially the cleaning.

In addition to this there were some more problems... which were not addressed at all and I am attaching the photos for the same.

1. Battery was leaky and lock had to be replaced. Though lock was replaced, Sarabhai Motors did not take enough pain during cleaning to remove the old white patches left over after the servicing.

2. Second.... seat cover from the left side was to be repaired by properly tucking it inside so that it becomes as on the left hand side and came from the Royal Enfield. To my surprise this also was simply pasted using shoemaker's adhesive solution giving a very bad aesthetic. I am attaching both side images for your kind information.

3. Thirdly the cleaning. Though Sarabhai Motors says all the bike go for washing after every service, the attached images does tell the other part of the story. Its not that I am owning a vehicle for the first time and they can cook up stories and fool around the people. You must be aware of the water jet force and can remove all the dirt when directed properly. The attached images are self explanatory and does not need any clarification.

Off Course when I brought these to the notice of Sarabhai Motors, they expressed regret and showed the willingness to correct all these things but only when I said I am going to write to Royal Enfield. My concern is that costumer satisfaction should be their first priority and their eyes should be much sharp then me.

I really dont know what will be the reaction of Royal Enfield on poor services, but this is definitely true I am hurt and not happy. At my office at Space Applications Centre (ISRO), Ahmedabad I was the first person to buy an Enfield from Sarabhai Motors and looking at me there were three more persons who bought this bike. I am also of the opinion that whoever buys this bike he buys due to passion not money and if the customer gets this kind of support from your dealers, its not going in right direction and I think it becomes, Royal Enfield's prime responsibility to correct these mistakes and provide the remedies.

I hope you will give a serious look at my TEXT and also the images I am attaching which are post third service and taken withing half an hour. I sincerely hope to get an answer on this from Royal Enfield at my mailing address.

Thanks


Kamal Pargaien
Manager MLTF
Space Applications Centre
Indian Space Research Organisation.
Ahmedabad-15, Gujarat. India

[protected]/22
[protected]
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Dear RE Fans and Followers, I have my own dirtiest experience with RE. Every RE owner and prospect, please go thru this. When i was 14 yrs i rode my uncle's Bullet STD, from that day i dreamt of owning one RE for me. In my college day i almost bought an used RE but some how bought a splendor as my first bike. After education started working for a sofware firm, decided to buy an RE. But some way or the other due to finance probs, personal probs and other commitment, owning an RE was left a dream for 5 more years. I got married, got a flat, got car too. When my wife learnt about my passion towards RE she persuaded me to book a RE and we both went to RE showroom in Bangalore and paid 10K as advance for TB twinspark on May 2010, i have been said the waiting time is 45-60 days.
As usual i faced with the delays and postponing of the delivery date and letters from RE explaining the delay etc etc...
One fine morning on October 22nd i completely lost my patinence and went to RE and wanted a final say about the delivery they said they cannot promise the D date and if i wish they will give back my advance money. They also said that there were customers who have paid full payment and waiting for the bike for months. God save those guys!!! Atlast i opted for taking back my advance. i got the cheque next week to my home.

Some how i cant able to digest or forget this experience. When ever i and my wife go out, i used to talk about RE when ever we see some one riding a TBird.

one fine morning on my Birthday on December 15th my wife gave me the surprise for a life time to cherish.
she gave the key of a brand new silver color TBird.

I was shocked how she managed and what i got to know was the horrific stab for every prospective customer waiting anxiously for their REs to get delivered.

My wife got the Thunderbird by paying the full amount + **********(12K extra as commision)********

Is not it cruel enough... i got a TB which is scheduled to be delivered to some one...

I thought of disowning the Tb gifted to me but i dont want my wife to get hurt and kept the TB with me.

Now all the people please know there is a nexus operating and cashing in the passion of the Customers'...
Dont know how will it be tackled...Just wanted to share my experience...

More importantly...every customer, whose delivery date is skipped or postponed...the fact is your bike is getting delivered to some other who is paying an extra premium...

Dear Sir,
i want to book a royal enfield classic 350 , but the dealers are telling to wait for 6 months because booking are not taken at this time.
i hope u will do the needy.
thanks and regards
Sandeep nair.

WHEN ROYAL ENFIELD HAVE MANUFACTURED THEIR PRODUCT AND DESIGNED THEIR BATTERY (12V-14AH), THEY MUST ALSO MAKE SURE THAT THE BATTERY FOR THEIR PRODUCT IS READILY AVAILABLE. THEY MUST SUPPLY THE 12V-14AH BATTERY IF A CUSTOMER ASKS FOR IT.

NOW A DAYS THERE IS A FASHION/TREND... THE BIKE IS MANUFACTURED TODAY AND DISCONTINUED FROM TOMORROW. WHERE WILL THIS LAND THE CONSUMER????

THIS IS THE SAME CASE WITH BATTERY MANUFACTURERS.. THIS IS VERY UNFORTUNATE SOMETHING SHOULD BE DONE TO HELP THE CONSUMER WHO SUFFER FROM LACK OF SPARE PARTS AND BATTERIES.

Dear All,
I bought a Bullet Bike From Royal Enfeild Dealer Madurai.TN58P6336.
From the day one the Engine noise was Different.local dealers told me that the noise was because of self motor ,nothing wrong in the engine.
but when i got the service from hosur dealer ,the report was different.the piston has damaged,and it has to be replaced.
when i tried to expalin the complaint to Customer care,they never turned up.i never seen a territory manager Mr.Ganapathy,who can talk very Sturborn to the customer.
i ahve used the bike for just 5600 Kms.
what is the Reliability of the Bullet Brand,
no Responce for my mails????????
atlast i paid Rs.7100 From My Account.
i request everyone to be very Cautious ,When Buying Bullet Bikes.
They Will Never Respond Customers ,when the Problem Comes Up
Regards
Karthi
Madurai
[protected].

Hi,

Dear sir, This is Birendra Singh and I purchased the bike royal enfield thunder bird twin spark from south delhi motors which is there in kalkaji, they sold me the bike promising so many things that they are not fulfilling now such as, nothing will happen to the bike and if it does than they will be there to help me out and now they dont even answer the phone call.

Day 2 - self start stopped working.

Day 4 - went to there service center, found that the battery got a fault, they sent me to EXIDE to get the battery changed, when I purchased the bike from them why they just dont change it for me, why they have sent me to the exide office. Till date I didnt get the battery in the bike, I called EXIDE and south delhi motors for more than 20 times in the last month but no answer.

Day 7 - Silencer got off the engine and fell down on road, there was no accident I didn't even ride my bike above 70km/s even on the highway NH-8, it was all happened because of the pathetic service done by there service center people. I told them that there was something wrong with the bike but no one listened to me. I even filled the customer feedback form and I am sure that never reached to you or to any higher authority. When I complained about this issue that how come the silencer just fell down and get off the engine without any accident, the owner of the showroom Mr. Naveen told me that "ACTUALLY YOU ARE PURCHASING THE ROYAL ENFIELD BIKE FOR THE FIRST TIME IN LIFE, THIS THIING HAPPENS WITH ROYAL ENFIELD AS THIS IS VERY HEAVY BIKE AND THIS IS ALL THE NATURAL FAULTS THAT IS VERY LIKELY TO HAPPEN WITH THIS BIKE". Now let me tell you people buy royal enfield bike just because of its stability and its strength and the believe that nothing will happen to this bike of this sought like silencer is getting of the engine and felling on the road, if this is the case I am sure the company would not be able to get the name and positiion as it has got in the market now.

Day 11 - there was a leakage in the petrol tank and gear paddle fell out of the engine this time and the electric start fuse was fused, they told me that these all things are possible with this royal enfield and mentioned the same thing again that is, "you have purchased royal enfield for the first time, so you dont know how to maintain it", with an abusive word, I want anyone from your department to call me, I will tell you the way of the owner of south delhi motors dealed me.

Day 15 - I asked if I get the no. that I have choosen ie. 6777 when I was purchasing the bike and they promised me that you will get the same no. and this was the first condition I purchased the bike from them, as they promised me that they would provide me that no. I have an eye witness for that and have all the conversation recorded in my phone. They told me that the no. that I have choosen ie. 6777 has being alloted to some one else, but they convinced me that they will ask me for any other choise of no. if I would need. I never received the call after 5 days when I called them back they told me that because of there tax issue they have sent that file and get the no. for me something like 7167, that I dont want at all, I put my condition forward before purchasing the bike, that I need the no. on the bike of my choise and they said that they will provide the no. for me at any cost.

And after that time whenever I call them they dont answer the phone call, Mr. NAVEEN the owner of the showroom shouted at me, and hung up the phone, Arvind shukla an employee working in there showroom abused me. Before that when I tried to get the no. for the owner, the staff didnt give me any no., they just took me for the ride, people purchase royal enfield because of its strength, its stability and thats the thing which is not there in that bike that has been sold to me and above all they are pressuring me to take that no. forceabely...

I want my money back or want the replacement of the bike, I dont want the bike to be fixed and to be repaired as if in the begining when it is in the guarantee period it has got so many faults, after all the 4 services done, I will be at no where, as when the showroom people are not listening to me now, after an year they will not listen to me at all.
I just wanted to get the money back to the replacement of the bike with the new thunderbird twinspark, else I will left with no other option other than going to the consumer court as I have got the job cards that has every thing mention on it, that shows what are all the problems I have faced from the day 4 the day when I got my bike's first service, and even now it just 1 month ago, and the condition of the bike, petrol tank is licking, gear paddle tucks in between and so many other issues are there, I am noting going to get everything repaired, so please help me out.

Please help me out
do call me on[protected]

sir,
royal enfield product needs no introduction to anyone. i booked a royal enfield classics 350cc on 3rd of Feb 2010,on the verbal committment that despite of the delivery delaying i wuold definitely get it within 2 and a half months, but still they are informing me to get it delayed for a period till june or july.contrary to the booking amount of rs 10000/- i booked it on the amount of rs 15000/- can any one tell me is it just a way to grab customers pocket and make a false deal? this kind of behaviour litteraly deteriorates customer's good will.
and above all definitely does'nt suits the prestige of ROYAL ENFIELD.

I have booked my Royalenfield classic 350 CC (silver) bike on 19th Nov.2009 at South delhi Motorcycle, New Delhi and they have promised me to provide me the bike within 30 days, but inspite of regular follow ups, they have ditched my faith and made many false promises and delivered my bike on 70th day of booking. After that my front disk brake get failed. At the time of delivery, bike’s handle lock was not freely operating and it was told to me by the mechanic that it will go smooth by time, but it has not happened and due to that my one key out of two brooked and now I was left with only single key. I reached the workshop with the problem, there Mr. Mishra (Govindpuri, New Delhi) assured me to replace all the locks. But it has been almost one and a half month and they are just giving me false asuurrance. Mr. Mishra has said me earlier that he has ordered the locks from Chennai, But on last Saturday, he promised me to change my all locks on next Saturday (i.e 27-Mar-2010), but on reaching the workshop, he was not available and he said me on phone that he has ordered the locks this week only. This kind of irresponsible behavior and his befooling activities are not at all expected from an employee of such a huge brand. These people are also not having a single screw of front disk brake of the original company and they have used another screw in place of that, they have given me the reason as the Chennai office is not providing the spare parts. So I am highly annoyed by your services. I am also forced to complain about this all to consumer forum. Please look into the matter and reply me as early as possible.

DEAR SIR, I HAVE RECEIVED INTIMATION NO. 1-7V1C87 FOR MY MOTORCYCLE CLAIM ON[protected].BUT I HAVE NOT RECEIVED ANY FURTHER INFORMATION OR CLAIM.KINDLY TELL ME THANK YOU.

I have purchased a Royal enfield Thunder Bird Twinspark from their Ernakulam, Kerala showroom on early this year (Feb 2010).

I have a very bad experience from their service team. My bikes self start is not functioning properly and I get an abnormal (chain like) sound but they are not ready to fix it and told me that it is its natural qualities. My friend also have the same kind of bike and he does not have this problems.

Please advice me... where would I get a better service?

Many royal enfield owners have complaints about their service...Hope somebody could suggest me a solution for this.

I would like to draw your attention on that I had purchased a Royal Enfield Electra bike from the dealer Shree Mahadev Agency Sector 10, Noida (U.P.) on 15 June 2009 since the day of purchasing I'm continuously facing problem in my bike , from the very first day of puchase fuel tank of my bike was defective that was change in First Service, secondly there is problem in shifting of gears (especially IInd gear) whenever my bike comes in IInd gear there is knocking sound raised in every servicing I pointed this point to service engineer but they are unable to resolve it .

Servicing of my bike was also performed at your authorized service center at Shree Mahadev Agency, Noida (U.P.) details are as follows...Date of service KM Done Dealers Name
29-06-09 ( 531 km) Shree Mahadev Agency Sector 10 ,Noida

02-09-09 (3034km) Shree Mahadev Agency Sector 10, Noida
25-11-09 (5872km) Shree Mahadev Agency Sector 10, Noida
22-02-10 (8832km) Shree Mahadev Agency Sector 10, Noida
After first service to till now there is continuous knocking sound start coming on checking by service engineer he told me that problem in the crank and piston, on 21 Feb-2010 when I went to Shree Mahadev Agency Sector 10, Noida (U.P.), from the first day of purchasing of bike I am facing problem due to the manufacturing defects in the bike.

Dear sir,

The service of Cashmire sales , the only royale enfield dealer of pathankot is very poor . For this I want to submit u that i have purchased thunderbird twinspark , a month before through Cashmir sales the only dealer in pathankot while hardly i have used the bike i found the battery of this motorcycle getting discharged , when i checked the battery i found it slowly leaking , so i informed the dealer about that when he checked the battery they replied that they forget to do initial charge of the battery , so they suggested me to get it charged from outside which i did . After two days o[censored]sing the bike i again found the battery getting discharged and at the same time leaking and because of which it effected the bracket of battery as its colour came out because of Leaking sulphur . Again i informed the dealer , and deposited the battery which they say they took to Exide battery dealer. Now with there refrence they r saying that it just requires initial charge and denied to replace with a new battery and told me to try for one more time. As i already faced so much of trouble , so i insisted them to change the battery , but finally they told that the battery part has nothing to do with them , and told me to talk directly from the dealer of Exide battery. From last two weeks nothing was done in this subject and the battery was still with them . So finally i decided to move to consumer court .

I have booked classic 350 from marikar motors Trivandrum.................more than 2 month...........before

No responds !!! Still not delivered...............

hi,

i have purchased a Bullet Electra from Unique Motors aka Rahul Motors from Akurli road, Kandivali east. The dealer charged me a black sum of 6000 rs over the board price that is 98,0600. The dealer gave me the delivery on 31st January, 2010 and had promised me a helmet and front guards.

however he had promised me the number and RTO papers with in 7 working days from the date of delivery. It has been 16 days he has not given me any numbers and relevant papers from the RTO. however he gave me the manual, the invoice dated 08th of Feb and the insurance cover note with some body else's signature and without companies seal.

After reminding and following up with the dealer called Arun, who only says that the papers and number will come in some time there has been no movement but only dismay from my side.

Please let me know if any legal or legitimate action can be taken against them.

Gaurav

66773333

i have booked classic 350 on 25 november 2009 from marikar motors Trivandrum showroom by giving the booking amount of 10000 rupees .Today is 14 of feb.its been almost two and half months but i still haven't got the delivery.i called the person incharge there.they told me that the vehicle will be delivered on first week of february now they are telling that they will give the delivery on march first week.Am very disappointed .kindly do the needful actions..............................

Hello,
I am sunil kumar, I have ordered for Bullet Classic 350 on 13th of December 2009 at New Delhi(India) and the dealer promised me that I will get the delivery with one month but now it is 31st of January and I am still waiting for possession. Can I have the details to which person I should get in touch with. I have talked to all the manager and they are saying that some of the machine part has been broken in the factory that why the delay occured.
I hope I will get the proper response from you.

Regards
Sunil Kumar

Upon reading the information available on the internet on the Royal Enfield official website I booked a Royal Enfield Classic 500 CC bike by paying a cash advance of Rs 20000/-.
The website promised a waiting period of 45 days.
When booking the bike I was told by the dealer that the waiting period could be extended upto 2 months.

Now when I called the dealer DHONE AUTOMOBILES i was told that the waiting period is of 3 months. I am going to pay 1.5Lakhs for the bike and this is what thay are telling me.

Can someone help me please.

I brought new tbts from banglore HSR services 0n 3/11/09
complaints from the date is

front wheel rim out manufacture fault, handle vibration,

engine noise like a desiel engines &

swing arm bush failed now(ply in swing arm even chain getting damage)
before 1st service( 480kms

i am not satsified with my bike tbts (born itself for complaints RE )
so pls hlp me urgently

ph[protected]