Samsung India Complaints & Reviews

I purchased Samsung split 1.5-ton AC in Mar. 2021. We use AC products in summer, so technically it's the 2nd year of put to use. In the last 2 years, the PCB problem has occurred twice and I am not able to use the AC, last year it was under warranty So I was okay and assumed it was fine for one of the issues and a small expense on my side, however, this year as well we have got the same problem again I am not able to use the AC.

I contacted customer care and they have come up with a solution of around 13K. So my issues and concerns are below.

1) What is the exact issue behind the reoccurring issue.
2) is the product quality so bad that every year we need to invest 15k+ amount for the repair of trash?
3) Is it an issue with installation? Your local service engineers are of no use to me.
4) Please help to check the issue as soon as possible, I bought it for 33.2 K and every year I can't expense 13k in repair of this scrap.

Please help to check ASAP and take quick action on this faulty product as never seen such waste products and customer service.

I am following up with them since July'25 but till today there is no action for resolution of the issue

I pre ordered a Samsung Galaxy Tab S9 for INR 67400 on[protected] on Samsung Shop application. Order ID: [protected]. After couple of days, i faced some financial issues, so that I have to cancel the order. Then i tried cancelling the order. I checked the Samsung application, there no option to cancel, then i contacted the customer care, they said only their back end team can cancel the order. So they raised a ticket ID: #[protected]. The ticket...

I purchased Samsung Galaxy Watch 5 on 1st Feb 2023 on EMI for 6 months. I took it directly from Samsung Store to avoid any fraud. The store manager clearly mentioned during the purchase that the watch is water and dust resistant However, in less than 5 months my watch screen came up on its own. I immediately rushed to the Samsung store and shared my concern. The store manager saw my phone and acknowledged that it is a manufacturing defect. He also shared that this has never happened before with any watch. He continued to claim that watch is water resistant so even if by any chance rainwater has gone, the watch should not face any problem.
He asked me to visit the service center and suggested asking for a replacement as he saw that we had genuine concerns. When we visited the service center, after almost waiting there for more than 4 hours the center guy shared that water has gone into the watch and we need to pay 11000 Rs for the repair
There were no water droplets, vapor, or fog inside. How can he say this? Even if worst case rain droplets went inside. My question is “Is the watch so fragile that the screen came up so easily in just 5 months o[censored]sage? Then how can Samsung claim the watch is water resistant? To our next surprise, the service center said that such defects are not covered by warranty and said that we will have to pay to amount to repair.
He later told us to speak to Samsung customer care and blamed it on Samsung and said we can’t do much. I am extremely disappointed with the Samsung store, service center, and the product (watch). I have earlier used Samsung Gear Sports for almost 3 years in the same weather conditions. However, this issue never happened. My EMI’s have not even cleared yet and on top how can they ask me to pay for something I haven’t even done anything? Was it my mistake that I trusted Samsung and its features and purchased this watch? I really felt mentally harassed and disturbed by this overall experience. This is a clear case of FRAUD, where a defective piece is given to the customer. The service center has dismantled my watch so badly that I fear using it again. They have closed the ticket as Liquid Damage without providing any resolution to me. Need Help

I complained regarding my fold 4 display issues. Then I got mail from their side and they asked for my ph nmbr. The executive called me and after the conversation he said that he wll provide me a voucher code and I can redeem cash in my account. He was on call and asked me to do some steps in the bank app. I did that and after 2 hrs 20000 was withdrawn from my bank account. I called him and he said he will transfer back in 10 min. But it's been half hr, I can't contact him neither do I got my amount back. These ppl are fraud from samsung. I am sharing that nmbr.. [protected]. They said they are calling from Cannaught Place. Be careful.

Dear Shweta, Samsung Customer Support Team,

I am writing to express my profound dissatisfaction with the unacceptable level of service provided by Samsung in addressing the persistent issues of my Fold 3 device (Model SM-F926BZKDINU, Serial Number: R3CRB0P8XXV). As a co-founder of the KarmYog Education Network and a long-standing Samsung customer, the indifference exhibited towards my distress is not only deeply unsettling but also forces me to reconsider my loyalty to your brand.

For over a month, my earnest appeals for resolution have been met with indifference and inaction. The phone, despite being Samsung's most premium and expensive offering, has failed to deliver the promised quality and reliability, and your team's inability to provide a prompt resolution has added to the overall disappointment.

Your repeated assurances of resolution have fallen flat, causing significant disruptions to my professional obligations and inducing unnecessary stress. The indifference displayed by your team starkly contrasts Samsung's professed commitment to customer satisfaction. It is an unfortunate revelation that Samsung's high-priced flagship device, the Fold series, encounters issues within 18 months of purchase, which is a clear testament to its questionable quality and durability.

This level of negligence and the absence of accountability are deeply concerning. As such, I feel compelled to make my dissatisfaction public. Unless immediate and appropriate action is taken to resolve the issue at hand, I intend to express my grievances on various consumer complaint forums and share my experience on social media platforms. It is important for existing and potential Samsung customers to be aware of the challenges they might face and the lack of adequate customer support when investing in Samsung's premium devices.

I implore you to give this matter the urgency it requires, and present a concrete plan for resolution. I anticipate a swift, satisfactory, and substantial response, demonstrating Samsung's commitment to rectifying the issue and restoring my faith in your brand.

Sincerely,

Ram Badrinathan,

Hi,

I am using Samsung M31s from last 2.8 years, recently i updated device with software patch update..after that i started facing restart issue.

Mobile is getting restarted automatically, some times it gets hung and then restarts...this is happening from last week.

From yesterday, its not even starting...it stuck at Samsung Logo, i visited samsung service center in bengaluru(opera house), they said its mother board issue.

But i never used other chargers, never charged more than 90%, never dropped my mobile, never felt into water...then how come i got motherboard issue within 3 years.

Either samsung using low quality hardware or its because of faulty software update.

After research i found that many are facing the same issue after updating their mobile (only mobiles having EXSYNOS 9611 processor)

I request you to please replace my motherboard free of cost, as i cant afford to buy a mobile worth 18K to 20K which doesn't even give 3 years of life, where chinese brands are providing 4+ years life.

Hi,

I am using Samsung M31s from last 2.8 years, recently i updated device with software patch update..after that i started facing restart issue.

Mobile is getting restarted automatically, some times it gets hung and then restarts...this is happening from last week.

From last 3 days, its not even starting...it stuck at Samsung Logo, i visited Samsung service center in Bengaluru(opera house), they said its mother board issue.

But i never used other chargers, never charged more than 90%, never dropped my mobile, never felt into water...then how come i got motherboard issue within 3 years.

Either samsung using low quality hardware or its because of faulty software update.

After research i found that many are facing the same issue after updating their mobile (only mobiles having EXSYNOS 9611 processor)

I request you to please replace my motherboard free of cost, as i cant afford to buy a mobile worth 18K to 20K which doesn't even give 3 years of life, where chinese brands are providing 4+ years life.

Bought a Samsung phone Galaxy Note 20 Ultra on the 27 December 2020, everything was fine till I installed an update and immediately a green line started appearing on my screen! I tried my best to switch off, restart everything BUT the green line still persists destroying a very expensive phone, is this being done deliberately to force people to buy new phones.. if so it is a very cheap trick by Samsung and I will lose all faith in the company. I searched the net and found that this issue has cropped on many Samsung phones after an update .. this goes on to confirm that there is something fishy going on from the Samsung company.

I have fold 4. All of a sudden it's display stopped working and a black line appeared in the center. I went to the customer care and they said that I wll have to pay for the display . My phone is in warranty and I have seen that issue is there in this model. It's company's fault. Two known ppl have faced same issue. I saw on internet that ppl r having same display issue. I am sending my job sheet and it's a request that plz fix my display.Its in the name of Arav, my son. If this type of issue is coming in such expensive phones then Samsung should stop producing such models. Please fix my display and I am not paying as it is in warranty.

I have fold 4. All of a sudden it's display stopped working and a black line appeared in the center. I went to the customer care and they said that I wll have to pay for the display . My phone is in warranty and I have seen that issue is there in this model. It's company's fault. Two known ppl have faced same issue. I saw on internet that ppl r having same display issue. I am sending my job sheet and it's a request that plz fix my display. Its in the name of Arav, my son. If this type of issue is coming in such expensive phones then Samsung should stop producing such models. Please fix my display and I am not paying as it is in warranty.

I am writing to express my frustration and disappointment with the lack of support I have received from Samsung regarding the Samsung Galaxy Watch 4 40mm Bluetooth (Model number SM-R860NZDAINU, bearing serial .RFAW32GAK9J) that I purchased from the Samsung website on May 1st, 2023. The watch arrived on May 3rd, but I was unable to pair it with my phone. I visited a Samsung service center the very next day, and they confirmed that there was...

I am the owner of a Samsung LED TV with the Model Number UA32D4003. This TV is working well and in 2022 I installed a HDMI Cable through Samsung.
On July 21st 2023 a service request was booked. No [protected] and the Engineer from the Mumbai Service Centre for TV''s, came and diagnosed the problem as that of a malfunctioning IR-PCB(Sensor PCB) which rendered the remote ineffective. He promised to get it replaced and said he would send me a quote. On 22nd July 2023 I requested for the quote and was told the part was not available. I followed up with the Call Centre and was told that the Service Centre Mumbai reported that the customer HAD REJECTED THE QUOTE PROVIDED THAT THE COMPLAINT WAS CLOSED AS WITHDRAWN. THIS IS FALSE AND A FABRICATED FEEDBACK. The Call Centre updated the request vide [protected]. The Service Centre Manager, Mr Akram said that the part would not be provided as it was not available. Suggested I sell the TV or use it without the remote functions. I have therefore decided to file a Consumer Complaint under the Consumer Protection Act 2019 for deficiency in service and unfair trade practice. I am seeking provision of the IR-PCB(Sensor PCB) and compensation for mental agony caused and litigation costs.
I am happy with the Samsung TV I have and would not be forced to move Court and litigate, if the spare part IR-PCB(Sensor PCB) for UA32D4003 is provided to me at market rates within 5 days.
Thanking you in anticipation
Advocate Vinod Natesan.Member Supreme Court Bar Association of India

Machine not working 3month passed meny time complain but your engineer not helping me and not solution receive he ask only 2year warranty but my washing machine 3 years warranty please reaisd complaint and repair ASAP- free of cost(washing machine Drum crack ) engineering sys your product not repair with cost 10000
Mobile number -[protected] bill no- 405-[protected] order date -21/10/2020

Washing Machine not working 3month passd meny time complain but your engineer not helping me and not solution receive he ask only 2year warranty but my washing machine 3 years complete warranty please reaisd complaint and repair ASAP- free of cost(washing machine Drum crack ) engineering sys your product not repair with cost 10000 order number[protected] order date-21/10/20 my mobile number -[protected]

I raised a complaints against the order no [protected] of santosh kumar choudhary . the order already reached the destination on 17th july 2023 at purnea
i made a complaints since 18th onward to delivered my address and each day
talked to helpline centre they assured me the order will be delivered within 24 hours regarding this we talked to senior authority to look into the matter but in vain
now i wish to inform you we will never buy the samsung product in future and rest article sold in olx site .

Hello,
Today my washing machine was not working which i purchased 20 days back, called Samsung toll free number after so many calls they have allotted one service person.
He is saying rate has bitten inside wire and asking 1000 rupees for that.
He is saying rat bite is not included in warranty. and also he is asking 1000 rupees to close the hole.
Well done Samsung!
What a way to loot the hard earned money.
Totally disappointed with Samsung product

Samsung M31S phone post OS software upgrade by Samsung it got hanged and restarted frequently. I am unable to use the phone.

Phone Details : SM-M317FZBDINS/DS 128GB
S/N - RZ8N90XYVAP

I visited the SAMSUNG customer care there response was very bad, they even did not check my phone and advise me to change the motherboard.They initially charged me Rs 177 and suggest to change the motherboard. Which is cost apporx Rs 8000. This will happnen only when all Samsung customer care team knows that Samsung M31s is having motherboard manufacturing fault.

This is very bad experience with SAMSUNG. I purchased this phone(samsung M31S) Approx 19 K. The put my hard earned money to purchase this phone to use at least 4 to 5 years.

This is a manufacturing fault Samsung should help me to replace the mother board without any charge to me. I was using most of the home appliance by samsung but for mobile this was my first experience, which makes me really sad.

I need your help to get fix my samsung M31s problem so that i can use it.

Before Samsung i was using Motorola phone.I was having 7 years old Moto G5s plus with me and in great working condition now my family member is using that phone.

I am facing samsung auto restart problem.

Service request no:[protected], I purchased a Samsung Galaxy M31s phone in 2020, The official release date of this model is 2020 July 30, which says that it is pretty new and we expect descent updates over first few years. After a recent OS update (security patch update), my phone started freezing and auto-restarting every few minutes. It finally switched off with only logo visible which is not even letting the device to get into bootloader. I went to a nearby Samsung service center (Samsung Service Centre bareilly) and they told me that the motherboard needs to be replaced which cost 8000 rs. I am writing to you about the restart and hang issue that is occurring in all M series phones after the update and samsung also know that they are using scrap material in all M series phone and its also safety concern of all people. samsung suspicious in this case as all M series got mother board issue after update from samsung and samsung using this as bad business game as ultimately u have to purchase new phone or pay half of amount for mother board which is bad game with india consumer by samsung.

I am suspicious that Samsung is knowingly sending out updates that are causing this problem. It seems unlikely that this issue would occur in all M series phones after the update if it was not a problem with the update itself. I am also concerned that Samsung is aware of this problem and is not doing anything to fix it.

In addition to the restart and hang issue, I am also concerned about the motherboard issue that is common in M series phones. After 2-3 years o[censored]se, the motherboard in these phones often fails, which renders the phone unusable. This is a major problem, as it forces customers to buy a new phone even though their old phone is still in good condition.

I am very disappointed with Samsung's handling of these issues. I feel that the company is not taking responsibility for its mistakes and is instead putting the burden on its customers. I am also concerned that Samsung is not doing enough to fix these problems.

No response for warranty replacement