Samsung India Complaints & Reviews

Samsung mobile m34, internal screen damaged without any damage of protection glass above it, not evan a scratch is there on the glass above the scree (that is broken). now he denied to consider under warranty repair.
date-24/06/2024
now i want repair under warranty.
bill no-[protected]
purchase date-16/07/2023

I have wanted to order online TV for my home, so I try select the Samsung tv form there official website I have done the payment but the order id was not generated or no order was received. I had filed complaint in Samsung support that day ticket #[protected].
Support team mentioned that there some some issue at Samsung side and they will refund the money. But as it turns out 15-20 day they are just saying they will process the refund.but no action has been taken from them. And now the support as well not taking my calls. They are keep on delaying refund.

I purchased samsung s23 fe on 08/05/24. This month i went to swimming pool on 09/06/24, accidently my mobile fell into water. I take it out with in 1 min, i observed that it get damaged. Next day i went to nearby samsung customer service. They are claiming that there is some water inside the mobile and thay didn't accept for free service and they asked me to pay amount for mobile repair. I contacted samsung helpline and i raised jobsheet, first they also didn't accept my proposal. Later after 2 days they again contacted me and asked me to submit mobile to service center. They took pictures and mailed to samsung helpline higher authorities. They told me that i will get call back and mail from them but there is no response from them. Again i contacted helpline, daily i used to contact them. From last 2 days i'm unable to contact helpline number... My call get aborted that means they are cancelling my call or else blocked me. This mobile is water resistant with ip68 level and upto 30 minutes. I am claiming that i got damaged mobile, i want refund or repair. Please help me i am helpless now.

Product Details:
Model: Samsung Galaxy M52
Purchase Date: 20/01/2022
Issue Faced: Green and pink vertical lines on the display immediately after a software update.
Incident Description:
Initial Contact: After encountering the display issue, I promptly contacted Samsung's customer service.
Service Center Visit: Following their instructions, I visited the authorized service center after a frustrating...

Dear Support Team,

I hope you are doing well. I am writing to let you know my frustration and ask for help with the continuous issues I have been having with my Samsung TV, which I bought three years ago. I purchased the TV on 28.08.2021.

Despite being a loyal customer and choosing Samsung for its reputed quality, I have encountered multiple problems with my TV over the past three years.

Here...

I purchased my Samsung Galaxy S21 FE 5G (Model Name: SM-G990E/DS, SM-G990EZAIINU Serial Number: R5CT428K17K) in April 2022, through Reliance Digital in Hyderabad location.
Unfortunately, With software upgrade on 06TH February 2024 . My mobile started seeing below issues
Samsung Galaxy S21 FE 5G, hanging, rebooting, battery draining, touch not working after software upgrade.
Software upgrade will impact the mobile this...

Of purchase.

I hope, I was able to answer your query for today?

”

The Support executive mentioned that the display replacement for free would have been done, had it been given before 30 April 2024. But since, I have raised the request now, I will have to pay for display charges.

I mentioned I was not aware of such communication and till 30 April 2024, I did not have any problems...

I bought online sansung ac on 4/4/2024 from samsung app store. After installation product started with big noise like auto, next day i called customer care and registered a complaint.
After several calls and complaints a service man visited me and he inspected the machin and did some repairing.
Then he switch on ac the noise is minimised but not totally stopped since then same problem is there. Later on i mail to ceo office and they requested me send videos.in next mail i send the video in which anybody can clearly hear the abnormal noise but they said ac is working normally and the noise is normal thing and we cant help you any more.

I have ordered this product from Samsung India corporate store (Order id - [protected]) on 29th May, 2024. The product which is bound to Jamshedur was shipped through Delhivery and promised delivery date initially was 4th June. But the package is now lying in their West Bengal warehouse since last 2 days and there is no movement. Delhivery guys are conveniently increasing delivery estimates by 1 day and saying your package is on time. I logged a complaint with Samsung India dedicated delivery team (Complaint no.[protected] but team there also is pathetic and don't even bother to respond. It seems Samsung doesn't take end to end responsibility of its product. I will surely think twice before buying Samsung in future and won't recommend anyone to buy from you.

Purchased the Samsung Note 20 Ultra bearing model number SM-N986BZNGINS and serial number RZCN70084WM from samsungr by paying huge amount considering the premium smartphone, but after using the same, during the regular use of the phone noticed a thin blue line on the screen, which was evidently a software-related issue. Accordingly promptly reported this discrepancy to the dealer who subsequently after consultation from the customer care...

Complaint Details:
- Issue Start Date: Over a month ago[protected]
- Nature of Issue: Unresolved technical issue with the product
- Complaint Numbers: [protected], [protected], [protected], [protected]
- Staff Member Involved: Bakul Pramanik, Biswajit Mondal

Summary of Complaint:
The customer has been facing issues with the Samsung product for over a month. Despite numerous attempts to resolve the issue through the service center, the problem remains unresolved. The customer has lodged several complaints, but there has been no substantial follow-up or resolution. The customer has also experienced dismissive and disrespectful behavior from a staff member at the service center. The customer is seeking immediate intervention and resolution of the issue.

I hv a complaint regarding ur service person who is frequently telling he will come frm last 3 days but still not cmng
Name is sibaram choudhary
Do hell with ur service
Frequently saying yes but now not rcvng calls
Wht is this. Totally dissatisfied wt ur system

Certainly! Here's the corrected version:

Respected Sir/Madam,

My mobile handset is currently experiencing a blank display issue. Therefore, I am planning to visit the Samsung Mobile authorized service center located in Velacherry, Veetee Communication.

I intend to visit the service center on Friday[protected] morning at 9:50 AM. Upon arrival, I handed over my handset to the service engineer. She assured me that she would check its condition. After inspecting the handset, she confirmed that the PBA and display were in good condition.

However, after about 15 minutes, she informed me that the handset had a water lock issue. I find it hard to accept this claim, as my handset was not exposed to water. It seems that the engineer is falsely accusing my handset of having a water lock issue.

I purchased the mobile on the 18th of April 2024. Therefore, I am willing to accept responsibility. However, I feel that the customer service provided to me was inadequate, and I believe that I have been deceived.

Thank you for your attention to this matter.

We purchased a television from Samsung on the date of 24th March this year and on the payment page we opted for EMI option for a tenure of 24 months through HDFC Bank credit card. But once the bill came it was not reflected and the whole amount was charged. Regardless of several phone calls and followups the company didn't give us a solution, only recieved a few mails which donot solve our problem. While enquiring about this we got an email from HDFC Bank stating that the amount had not been converted into EMI from the merchant side. Samsung claimed it to be problem from the Bank side and the bank said that the problem was from the merchant side. In between I am in deep trouble.

I am writing to register a complaint regarding the service request for my Samsung S21 FE Exynos, as documented under Service Request No. [protected].
I purchased my Samsung S21 FE Exynos (Model Name: SM-G990E/DS, Serial Number: R5CT42T21ZK) on 25TH September 2022, through JIOMART. Unfortunately, a disturbing white vertical line appeared on my display on 06TH February 2024, following the latest software update received on 26th January...

I have purchased new Au7600 4k led uhd tv and from the first day when installer open the box and switch on the tv in tv black spots and black 2 lines are showing and samsung installer said sir this spots and lines will be removed after few hours but nothing happens like that and I was complaining to greater noida service centre since more then 10 days I have shared pics and videos with them of what problem I am facing in my new tv but they don't bother at all no response coming from samsung greater noida service centre miss kumkum is taking care of my complaint as per them and I have shared all pics and video with her but now she even not picking my ph up I want my refund to be initiated as soon as possible this kind of behavior is not tolerable please help me i want the best solution

Dear Sir /Madam,

GREETINGS!

Im Raja, Insurance Surveyor and Loss Assessor.

I bought one samsung mobile Samsung M21 on Jan 2021 and used the same for my official and personal purposes. Model number SM-M215FZBDINS bearing serial RZ8NB1JNREH

On 26.08.2022 morning at around 8.30 Am, I got a notification from my phone to update the software and based on that I had downloaded and updated the software accordingly but after some time, my phone screen freezes and restarts many times.

Later I called & went to the nearby customer care centre on 30.08.2022 & on 05.09.2022 at Porur, Chennai, Tamil Nadu and told the issue and they checked my phone and told me that the problem is due to the motherboard problem and informed that it would cost around Rs.6000 for fixing the issue being out of warranty and the phone was surrendered to them for repairing purpose and job sheet was provided to me mentioning as " DEVICE AUTO RESTART".

Thence i wrote a mail to samsung service head and informed them that my phone has a problem only after the update provided by the Samsung Co. and stated many times there is no fault in my side and clearly and humbly requested to fix my phone without any cost but they denied to do the same being out of warranty of my phone, However i continuously followed uo the service team through call and mail.

On Oct 5 2022, one mail was received from the samsung as below,

#QUOTE#

This is in regards to your complaint for your Samsung Product category name, Model number SM-M215FZBDINS bearing serial RZ8NB1JNREH

As per the inspection done by our Service Engineer your product is liquid log because of improper usageWe regret that we would not be able to accede to your request for repair at discount.or FOC

We request you to permit us to repair the unit on a chargeable basis, for which repair estimate is Rs 6245/-

#UNQUOTE#

Please note that the subject mobile phone was surrendered to the service center on 05.09.2022 about 01 month ago and the service sheet/ Job sheet was provided after a thorough check/inspection mentioning the complaint as " Device Auto Restart".

Apart from the same, no remarks for liquid damage were reported by the service team at that time of my visit or even on my follow ups for past 30 days and now they repudiated my request and claim stating the reason of " LIQUID LOG AND IMPROPER USAGE:"

Then I wrote a mail on OCT 6 2022 requesting them to clarify on below points to samsung and awited for their reply,

1. What has your service team done for the past 01 month ? Has it would take 01 month to confirm / identify the liquid log on any device against complaint?

2. I would like to bring to your notice that I have visited 02 Authorized service centres of Samsung 1. at Mannady, Chennai and 2. At Porur, Chennai, none of these service centers has reported that the issue( restarting issue/ freezing of my phone)is due to liquid log / wet damage. But after a month passed, now your team has raised this irrelevant liquid log issue against my complaint. Please clarify.

3. Can you please confirm where the liquid log was identified, whether on the motherboard or SIM and SD card slots, headphone jacks, charging ports, and microphone holes.

4. We all know that the Liquid damage on a phone would depend on how long the phone is spent in the water and how permeable or resistant the phone is to water. Please provide your report/ job sheet mentioning the nature & extent of damage and degree of rust if any. Please share your service team report regarding the same.

5. Coming to your point, liquid damage on my phone could range from the phone's charging port not working to the entire device not powering on. However in my case no such complaint / issue was reported experienced by me prior to the reported issue ( restarting issue/ freezing of my phone) after the software update.

Since there was not an issue in Powering on the device .How it was confirmed the liquid log affected my phone or it is the reason behind my raised complaint of ( restarting issue/ freezing of my phone) after software update. Moreover the Liquid / Moisture damage doesn't affect the motherboard at first.

6. Further request you to share your observations on the point of improper usage used in the trail mail. How it was confirmed that my phone was under improper usage.

The final thing on decision against my complaint seemed that Samsung has designed and found a reason to repudiate my claim/ complaint/ issue through irrelevant point "Liquid damage" against the reported issue ( restarting issue/ freezing of my phone) after the software update).

Since as a consumer having a right to oblique the opinion on the Quality of Samsung upon my worst experience that a software update can crash a mobile phone's motherboard that too even in a 1.5 years old mobile phone.Therefore the provided / made reason ( Liquid Damage) is not acceptable as per my opinion and once again requesting them to review / reconsider my complaint and solve this issue at the earliest.

Since the matter had been under Samsung consideration, One samsung represenative named Mr. Selva M Kumar has spoken to me and verbally informed for a discount of 25% on my phone's repair but i requested them for free of cost repair, since the fault is not mine.

Later they refused on providing discount @25% and again stated the new reason for liquid damage due to improper usage against my complaint ( restarting issue/ freezing of my phone which comes after the software update) and rejected my claim once again.

From the Samsung support and telecon with Mr. Selva of Samsung, it appeared that from the beginning that they had a pre-determined mind of rejecting my legitimate claim and I never expected this from a super branded company and the way they are approaching the customer's unusual problem in which their product is not optimal.

Time and months are passed but my follow ups were not stopped as i continuosuly been with touch the samsung people for a solution on repairing my phone.

However, the Samsung has standed on their point continuosly, that, as per Samsung's Guidelines free-of-cost repair is not possible and repair will be on a chargeable basis.

It is to be noted that the subject phones motherboard had got repaired / problemedafter the software update not due to any handling or other issues stated by the Samsung.

Since it is not my fault, Its wholly due to the quality of the mobile phone.As the said fault is currently facing by the consumers in recent times as per the google reviews of M & F series Samsung Phones.

Thence several reminder mails has been sent to Samsung regarding the repairment of my mobile but no use.

On Feb 22 2023, Samsung wrote as below,

Counselor answer

Dear Mr. Raja,

Greetings of the day from Samsung India!

Thanks for bringing this to our attention. Satisfying our customers is very important to us. Please be assured, I’ll assist you with the same.

I have coordinated with the Dedicated Team regarding your concern. The Service Center found a water log in your device. so we are unable to provide the service under the warranty. As per Samsung warranty guidelines, physical damage/ impact damage/ cosmetics part issue/ water locked issues are not considered under the warranty. The charges will be applicable. Kindly understand the situation we can not go beyond the Samsung Warranty guidelines.

# Unquote

Again on June 27 2023, Samsung wrote tp me as below on my follow up mail.

Dear Mr. Raja

Greetings of the day!

This is in regards to the complaint of your Samsung Model number SM-M215FZBDINS bearing serial RZ8NB1JNREH. We acknowledge your concern & the issue which you have reported to us in your product and basis the inspection done by our Service Engineer, part needs to be replaced.We would like to inform you that the date of purchase of your product was 21.01.2021 and as such, the product is out of warranty now, Water log Found on the UnitWe request you to bare with our efforts to serve you better by allowing us to repair your unit on a chargeable basis.We would also like to inform you that basis the product age; we would not be able to Cater your request for Free of Cost Service.

# Unquote

PHONE -COLLECTED FROM SERVICE CENTRE.

Since i have been waiting for a solution from Samsung side for over a year but nothing happened(Earlier they have provided some discount on replacement of mother board but later refused and repudiation was made on my claim stating the reason of water logging).

After my long struggle, I decided to get my product back and i went to the service center on last August 2nd 2023.During my visit, when my phone had no SIM tray, immediately when I inquired about it they said it was lost and they would order another one.Howver the said phone was not powering on Display was found with lot of scratches.

Due to the same, I visited the service centre again on 07.08.2023 who checked my phone and told me that there was a Display Issue in addition to the restart issue.After that a couple of days, i went again back to the service centre and got my sim tray and submitted my phone again to them and asked the Samsung team to give back my phone as it is condition given by me initailly.

Finally Samsung offers me final discount through mail on Sat, Nov 11, 2023 as follows,

Dear Mr. Raja

Greetings of the day!

This is in regards to the complaint of your Samsung Model number SM-M215FZBDINS, bearing serial RZ8NB1JNREH .

We acknowledge your concern & the issue which you have reported to us in your product and basis the inspection done by our Service Engineer, part needs to be replaced.As such the total cost of repair would be INR 9657 /-.

We request you to give your consent to allow us to repair your unit on chargeable basis.but we can offer discount to repair your product, you have to pay RS RS 5868/- .

# Unquote

In reply to that mail, I wrote as follows on Nov 16 2023,

I understood that you were providing some discount on phone's display issue as there were no loss / damage during my submission on phone during Sep 2022 and while getting my phone back from the service centre it was found with display issue.Henceforth it cannot be considered as discounted price as it is on full responsibility of samsung on giving back the customer's phone as in same condition.

Herewith I request you to provide the same discount of 25% on motherboard repair excluding the display repair or else provide some discount on the latest samsung model phones as i have still trust on samsung.

But they denied and asked me accept the offer. Finally while approaching the service for the provided above said offer, it was refused by the Samsung that the provided offer was valid for limited time period only.It is no where informed to me during my entire my mail follow up for the past two years.

CONCLUSION

This is menace to me done by the Samsung team.I need justice for this behaviour from Samsung.

SAMSUNG's SERVICE TEAM NEGLIGENCE:

My phone has been keep restarted due to software update done only and not due to water logg and improper usage. That shows the bulid up quality of samsung where the phone 's mother board has been crashed due to a normal software update.

Earlier mother board only reported as problem but now how comes the loss occured to display. found with lot of scratches and also sim tray missing.It is 100 % negligence done by Samsung service team as it seems their standard of keeping and mishandling of the customers phone received for servicing.

Initially 8 months back, it was checked and reported by the service team that only Auto Restart issue but now Display issue is being told that is after 8 months back.

Next there were no issues with display, sound, touch screen etc on my phone as only it keeps restarting some times while giving my phone to the service centre initially on 05.09.2022

Earlier they have provided some discount on replacement of mother board but later refused and repudiation was made on my claim stating the reason of water logging and improper usage.I dont know how they confirmed on my improper iusage.Even from Samsung, No reply found on my earlier queries on reported water logging and improper usage..

From the above, it is clearly established the situation that how my phone was being kept under their custody.

It is prior duty of the samsung team to handle the customer's product in good manner.. The missing of my sim tray and scratches on my phone screen is preamble reason behind my phone's display issue.Earlier it was found with only restarting issue whereas now it was found not powering on.

Please i need justice and kindly help to get the same.

We buy tv we thought it's smart tv but it is normal tv we want to return tv
Order id [protected]
Order no [protected]
Phone no [protected]

Despite numerous attempts to contact your support team via phone calls, messages, and email, I am still not getting any response for my issue.
This is a really big disappointment from this large company as I have wasted a lot of my time and effort chasing to resolve my issue.

Dear Samsung Support Team,
I hope this email finds you well. My name is Shivam Soni, I am writing to express my deep dissatisfaction with the recent experience I had with your customer support regarding my Samsung Galaxy Book 4 360 (model number NP750QGK-KG2IN). Allow me to provide a detailed account of the situation:

Purchase and Product Issue:
I pre booked the Samsung Galaxy Book 4 360 and received it on 18th March 2024.
Unfortunately, within a week, vertical lines appeared on the display panel, rendering the product unusable.
Service Center Assessment:
On 29th March 2024, I promptly contacted your support team and visited the service center.
The service center team confirmed that the product is indeed faulty.
Refund Request:
From the outset, I expressed my preference for a monetary refund via Demand Draft.
Despite my clear communication, I have been consistently offered coupons as an alternative, which I explicitly declined.
Senior executives Nitin and Aditi assured me that they would explore the possibility of providing a Demand Draft as an alternative refund method.
However, this assurance has not translated into action, leaving me frustrated and disappointed.
Pathetic Support Experience:
I have made over 50 attempts without getting any call back and resolution update to resolve this issue, investing significant time and effort.
The lack of resolution and the continuous push for coupons have been extremely frustrating.
I have meticulously recorded all interactions with your support team, including call recordings.
Additionally, I have attached the purchase bills for your reference.
I kindly request an immediate resolution in the form of a Demand Draft refund. I have lost confidence in Samsung products due to this experience, and I sincerely hope that you can rectify this situation promptly.

Thank you for your attention to this matter. I look forward to a swift resolution.

First Name : shivam

Last Name : soni

Contact Number : [protected]

Customer ID : [protected]

Product Model Number : NP750QGK-KG2IN

Product Serial number : 6NNZ9FBX300008K

Address : Dhanbad, Jharkhand, India

Recently purchased Samsung premium segment phone Samsung s23 model no-SM-S911BLIBINS from Samsung official store at vile parle Irla Andheri west Mumbai on 28 February 2024 after few working days I found black flicker dot and lightish black spot on display so i submit device at near by service center on 27 march 2024 at j.b. Nagar chakala Andheri east I came to know by Samsung technician it's has a defective display we would change in warranty i requested a replacement so they stated talk to customer care so i register a complain on a same date and my claim no - [protected] and till the date of registration not received proper solution so i connect to head Samsung service where she suggested me giving etc 3 months warranty for the device where i requested her again for the replacement after few days i got called from the her where she again gaved me 5 months warranty and i denied she asked again for 2 days of time this is going on from 27 march to 2 April Samsung india purchasing 65, 000 rupees devices getting defective unit that to from official Samsung store im just requesting for replacement nthg else plzz solve this case it's taking too long to solve