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Shadowfax Complaints & Reviews

1.8
Updated: Nov 28, 2025
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Shadowfax reviews & complaints page 17

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V
Vikram8659
from Delhi, Delhi
Aug 11, 2022
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Address: Shadowfax bijwasan hub

As I had a order for pickup which I given to your partner on 2nd August but he did not give any slip to me and he cancelled that request after said address not found and product he kept self and after a week he said me when I called to him that product was used one that will not accepted by his senior, so now I my amount was wasted due to your fraud behaviour now I am not able to collect my amount from meesho nither product totally due to your fraud, so kindly suggest what I have to do now
Sep 14, 2022
Complaint marked as Resolved 
Shadowfax customer support has been notified about the posted complaint.
Verified Support
Aug 11, 2022
Shadowfax Customer Care's response
Dear Vikram,

Greetings from Shadowfax!

We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

Regards,
Team Shadowfax
Aug 11, 2022
Updated by Vikram8659
R42218904MEE

Verified Support
Aug 12, 2022
Shadowfax Customer Care's response
Dear Customer,

Greetings from Shadowfax!

Thank you for helping us with your details. We will look into this right away and get back to you with an update at the earliest.

Regards,
Team Shadowfax
R42218904MEE picked up on 2nd August

Fraud in return product - Comment #4035572 - Image #0
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    R
    Rajan541996
    from Ludhiana, Punjab
    Aug 10, 2022
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    Send a cod order through pickrr and choose shadowfax courier for delivery. It's a cod order. And order have to deliver on 21 july but there is no status updated after 19 july. Make a lots of complaint but no response. Only i got mail that we are checking. And on 5 aug i got mail that shipment lost in transist and they cant do anything. How they cant do anything and how a shipment can be lost.

    Awb no. :- sf[protected]pic
    Shadowfax customer support has been notified about the posted complaint.
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      A
      Alisha seth
      from Kolkata, West Bengal
      Aug 8, 2022
      Apr 6, 2023
      This thread was updated on Apr 6, 2023
      Resolved
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      Resolved

      Non Qc Return Request

      I want to return this product In non Qc please tell the pickup executive to collect the product and dont cancel the return...
      +3 photos
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      V
      Vishwas3
      Aug 7, 2022
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      My product got picked up by a shadowfax agent but status not got updated on shadowfax
      Shadowfax customer support has been notified about the posted complaint.
      Dear Vishwa,

      Greetings from Shadowfax!

      We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

      Regards,
      Team Shadowfax
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        C
        Chandra82626
        from Hyderabad, Andhra Pradesh
        Aug 6, 2022
        Resolved
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        Resolved

        Orders not receiving

        Address: Jubilee hills , Hyderabad
        Website: www.shadowfax.in

        I have been online for 6 hours straight and received 0 orders, I don't what is happening is this app fake or something😐, all the 3 orders I received yesterday out of 6 hours shift were swiftly done and were on or before time, nd I always revolve around high demand places as well ... I feel so damn frustrated...
        +1 photos
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        M
        Mohammed saqib Rodda
        Aug 5, 2022
        Resolved
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        Resolved

        Change my franchise rate card to shadowfax rate card.i have not ricieved my salary for last two month I already told to team leader but they are not responding.my I'd 1428247.
        +1 photos
        Sep 10, 2022
        Complaint marked as Resolved 
        Shadowfax customer support has been notified about the posted complaint.
        Aug 05, 2022
        Updated by Mohammed saqib Rodda
        Change my franchise rate card to shadowfax weekly rate card please sir my salary not ricieved for last two month.my id 1428247
        Verified Support
        Aug 07, 2022
        Shadowfax Customer Care's response
        Dear Saqib,

        Greetings from Shadowfax!

        This certainly isn't what we want you to experience. Please feel free to approach our helpline under the help section of our app for resolution.

        Regards,
        Team Shadowfax
        Dear Saqib,

        Greetings from Shadowfax!

        We understand your concern in regards to your rider's account. We have forwarded your concern to our team and will get back to you with an update at the earliest. Please bear with us.

        Warmly,
        Team Shadowfax
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          D
          DaveSimon
          Aug 5, 2022
          Resolved
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          Resolved

          I have ordered an item from meesho on 23rd July 2022. Today is 05th of August 2022.

          Still the product is not delivered. The status of the package shown as to be delivered by 2nd augutst.

          That day I got a message that due to some reason the product is not delivered. I got a call from customer care that, due to vehicle breakdown it was not delivered on 2nd august and will be done on 3rd august.

          Still not received it and even there is no customer care number listed on the site.

          Whenever you click contact us it will give you a silly popup.
          Sep 6, 2022
          Complaint marked as Resolved 
          Shadowfax customer support has been notified about the posted complaint.
          Verified Support
          Aug 05, 2022
          Shadowfax Customer Care's response
          Dear Sigar,

          Greetings from Shadowfax!

          We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

          Regards,
          Team Shadowfax
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            S
            SudeshWaghmare
            from Pune, Maharashtra
            Aug 4, 2022
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            Hello,
            It was my return product of Ajio AWB R[protected]AJI. The shadowfax pickup agent called me on 31st july 2022 and took the product. Now the thing is it is 4 of august where i am receiving return pickup messages from shadowfax everyday. As i am checking my Ajio application where it is also showing for pickup rescheduled. But in that case i have handed over my returned product to the pickup agent by shadowfax. I have tried calling the pickup agent but he not receiving my calls. And i feel this is fraud happened with me. This is my sincere request to take action and provide resolution asap. Thank you.
            Shadowfax customer support has been notified about the posted complaint.
            Dear Sudesh,

            Greetings from Shadowfax!

            We deeply regret the inconvenience caused. Request you to share the AWB number at [protected]@shadowfax.in in order to assist you further.

            Regards,
            Team Shadowfax
            SudeshWaghmare's [Complaint's author] reply, Aug 4, 2022
            AWB R287297486AJI
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              P
              Pandit Prajakta
              Aug 3, 2022
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              Address: Bangalore Karnataka 560060

              I ordered few things from an app called as freeup where one seller posted few things as a gift to me in a very cheap price and I brought that. They couriered through shadowfax. The delivery was very late and half of the items were Missing. The seller guaranteed me that she packed it but it was not there in the parcel. The parcel made was fully packed with no tear to fall or get misplaced but still the items was missing. Someone tampered with my parcel from your employees and I can't even raise a complaint on freeup, because they will just tell me to return the parcel and I'll get my money back which is not what I wanted. The items in the parcel were many according to the money and I even have to return the rest of the items. Very pathetic service! I can't even raise a complaint. Please find out who is responsible for such heinous act and take strict actions. I really used to like shadowfax as for delivery but now I'll prefer any other service than this.
              Shadowfax customer support has been notified about the posted complaint.
              Dear Pandit,

              Greetings from Shadowfax!

              We would like to take a closer look at your concern. Please share your AWB number at [protected]@shadowfax.in in order to assist you better.

              Regards,
              Team Shadowfax
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                Y
                Yamuna7
                Aug 3, 2022
                Resolved
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                Resolved

                Shadowfax,

                I had placed an order in Ajio which I have returned due to some reasons, the return pickup is scheduled by shadowfax on August 1st 2022 I got message that the pickup scheduled for today, same day rider came and I have returned my order to him But today i.e 3rd aug 2022 I got message for same order pick up schedule which I have returned on August 1st itself, I am trying to connect to the number provided in message but it is not connecting when i tracked the details I got to know that the return is still in pickup mode. I am providing the screenshots of messages please look inti it ASAP.

                Thanks
                Yamuna.
                +3 photos
                Sep 6, 2022
                Complaint marked as Resolved 
                Shadowfax customer support has been notified about the posted complaint.
                Verified Support
                Aug 06, 2022
                Shadowfax Customer Care's response
                Dear Yamuna,

                Greetings from Shadowfax!

                We tried reaching you on your mobile number but were unsuccessful as the call went unanswered. Please share with us your convenient time for us to connect with you.

                Regards,
                Team Shadowfax
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                  A
                  Adhiraj2002
                  Aug 2, 2022
                  Resolved
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                  Resolved

                  Address: Borbheta tini ali, Jail road

                  Order I'd - R[protected]KR is delayed in return
                  Sep 6, 2022
                  Complaint marked as Resolved 
                  Shadowfax customer support has been notified about the posted complaint.
                  Verified Support
                  Aug 02, 2022
                  Shadowfax Customer Care's response
                  Dear Adhiraj,

                  Greetings from Shadowfax!

                  We understand your concern in regards to the pickup. We have forwarded your concern to our team and will get back to you with an update at the earliest. Please bear with us.

                  Regards,
                  Team Shadowfax
                  Verified Support
                  Aug 04, 2022
                  Shadowfax Customer Care's response
                  Dear Adhiraj,

                  Greetings from Shadowfax!

                  As per the update from our team, we would like to inform you that the shipment has been delivered back to the seller.

                  Regards,
                  Team Shadowfax
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                    S
                    shubhi@12
                    from Kolkata, West Bengal
                    Aug 1, 2022
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                    Address: 135, 4th Floor, 1st Cross Rd, Srirampuram 5th Block, Koramangala, Bengaluru, Karnataka 560095
                    Website: 135, 4th Floor, 1st Cross Rd, Srirampuram 5th Block, Koramangala, Bengaluru, Karnataka 560095

                    I have not any receiving orders from shadowfax company and shadowfax my totally earn money cut. And I contact with shadowfax manager they do not give any reply and not receiving call.
                    Shadowfax customer support has been notified about the posted complaint.
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                      S
                      Slari
                      from Bengaluru, Karnataka
                      Jul 31, 2022
                      Resolved
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                      Resolved

                      Address: Online delivery

                      My order from meesho the watch and bracelet I did not receive it from shadowfax that partner had called me and told that he will deliver it next day but he did not give any delivery but he has updated that has delivered in both the meesho and shadowfax app and that shadowfax did not reply when I sent MSG through help and no response.
                      Meesho is telling that u have given otp and we can't help.
                      Plz make me that product reach my home or the refund to be done bcz it's a paid product
                      +1 photos
                      Sep 4, 2022
                      Complaint marked as Resolved 
                      Shadowfax customer support has been notified about the posted complaint.
                      Verified Support
                      Aug 01, 2022
                      Shadowfax Customer Care's response
                      Dear Slari,

                      Greetings from Shadowfax!

                      We regret the inconvenience caused. Please share your AWB number with us at [protected]@shadowfax.in so that we can assist you further.

                      Regards,
                      Team Shadowfax
                      Verified Support
                      Aug 04, 2022
                      Shadowfax Customer Care's response
                      Dear Lakshmi,

                      Greetings from Shadowfax!

                      Please be informed that we have updated the status of the shipment from our end, we request you to contact the seller for further assistance regarding the refund.

                      Regards,
                      Team Shadowfax
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                        9
                        9928
                        from Hyderabad, Andhra Pradesh
                        Jul 30, 2022
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                        I have placed the order with Meesho and delivery date shown 1st of August. When I have track the order it shows delivered which I have not received. Without doing the delivery how can be marked as delivered. I want the order. Tracking I'd SF[protected]FPL
                        Contact number [protected]
                        Shadowfax customer support has been notified about the posted complaint.
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                          R
                          RidhiChopra
                          Jul 29, 2022
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                          I have been ordering a single thing from meesho, since more than a week

                          But your couriier person was so illmannered, abusive rude and misbehaved with me number of times on call
                          Also cancelled my order number of times by his own

                          Please take strict action against this courrier boy!

                          Worst exprince!
                          Shadowfax customer support has been notified about the posted complaint.
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                            S
                            ssayeeda
                            from Bengaluru, Karnataka
                            Jul 29, 2022
                            Resolved
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                            Resolved

                            Product not delivered while tracking it's says delivered

                            Address: DOMLUR, BANGALORE

                            Ref. to AWB No. SF[protected]FPL dated 27.07.20200 received message going to deliver today... but didn't receive.. when I have done the tracking it's showing delivered at night 9.57pm...It's not delivered..no message too..
                            the same thing happened before got message delivered but they delivered after 2 days.. after raised a complaint... I think here delivery boys are playing they don't have tab on delivery boys...
                            please do...
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                            E
                            E coli
                            from Ghaziabad, Uttar Pradesh
                            Jul 27, 2022
                            Resolved
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                            Resolved

                            Since 1 week I have registered for pickup but still they are not sending anyone
                            The time for parcel pickup gets delayed I want my payment but no body is coming to pick the parcels
                            +1 photos
                            Aug 30, 2022
                            Complaint marked as Resolved 
                            Shadowfax customer support has been notified about the posted complaint.
                            Verified Support
                            Jul 27, 2022
                            Shadowfax Customer Care's response
                            Dear Customer,

                            Greetings from Shadowfax!

                            We're sorry for the experience you had. Please be informed that we have highlighted your concern to our team and will get back to you with an update at the earliest.

                            Regards,
                            Team Shadowfax
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                              R
                              RajaA@
                              from Cuddalore, Tamil Nadu
                              Jul 26, 2022
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                              Address: Mariyamman koil street, Kammapuram

                              Fake product delivered
                              Shadowfax customer support has been notified about the posted complaint.
                              Dear Raja,

                              Greetings from Shadowfax!

                              We understand your concern in regards to the shipment. Please write to us at [protected]@shadowfax.in with your detailed concern along with the AWB ID for better assistance.

                              Warmly,
                              Team Shadowfax
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                                A
                                Abdul Basit Sakharkar
                                Jul 26, 2022
                                Resolved
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                                Resolved

                                Address: 32X6+4H7, Sector 12 D, Sector 12, Kopar Khairane, Navi Mumbai, Maharashtra 400709

                                It has been more than 2 days since my order recieved at shadowfax kopar khairane location and my delivery address is in airoli.still they had not delivered my order nor they are updating.what kind of delivery service they are providing.
                                Requesting you to investigate on same.
                                Mentioning my order details.

                                Order ID:- 350452

                                Name:- abdul basit sakharkar
                                Contact number:- [protected]
                                +1 photos
                                Aug 30, 2022
                                Complaint marked as Resolved 
                                Shadowfax customer support has been notified about the posted complaint.
                                Verified Support
                                Jul 26, 2022
                                Shadowfax Customer Care's response
                                Dear Abdul,

                                Greetings from Shadowfax!

                                We understand your concern in regards to the delivery. Please be noted that we have highlighted your concern to our team and will get back to you with an update at the earliest.

                                Regards,
                                Team Shadowfax
                                Hi Shadowfax,

                                There is no revert from your side and nor your care team have contact me.

                                Still your service taking too long to deliver the nearest address. You are giving me estimate delivery of next day and on next day you update that next day will be the estimate delivery.

                                Travel hoodie - Comment #4028663 - Image #0
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                                  B
                                  Bhushan Umap
                                  Jul 25, 2022
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                                  Address: Dattwadi bus stop wadi , Nagpur 440023

                                  My oder is return please
                                  Shadowfax customer support has been notified about the posted complaint.
                                  Dear Bhushan,

                                  We'd like to inform you that Shadowfax is a logistics company and we deliver the shipment that is received from your seller. Kindly connect with your seller for further assistance regarding your query.

                                  Regards,
                                  Team Shadowfax
                                  Dear Bhushan,

                                  We'd like to inform you that Shadowfax is a logistics company and we deliver the shipment that is received from your seller. Kindly connect with your seller for further assistance regarding your query.

                                  Regards,
                                  Team Shadowfax
                                  Dear Bhushan,

                                  We'd like to inform you that Shadowfax is a logistics company and we deliver the shipment that is received from your seller. Kindly connect with your seller for further assistance regarding your query.

                                  Regards,
                                  Team Shadowfax
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