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Shiprocket Complaints & Reviews

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Updated: Mar 23, 2025
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Shiprocket reviews & complaints(472)

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D
dimple47
Mar 23, 2025
Mar 24, 2025
This thread was updated on Mar 24, 2025
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urgent: incorrect mobile number in order (tracking id: 19041718853213) immediate resolution required

**"Extremely disappointed with Shiprocket! My order (Tracking Number: [protected]) has the wrong mobile number, and despite multiple reattempt requests with the correct number, the delivery agent keeps marking me as 'unreachable.' Now, after 3 failed attempts, my order is at risk of being returned.

To make matters worse, your customer service only accepts complaints from the incorrect number listed in the shipment, making...
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Mrs.Khushboo Solanki
Oct 29, 2024
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Delayed delivery

I am a seller using shiprocket as logistic partner, i had picked up a parcel from jaipur on 16th of october using ekart which is a sup-partner under shiprocket logistics, They had initially given me ETA of 20th october, after which it has been further delayed to 27th october, 28th october, 30th October and now 2nd November. I went to ekart hub near me and they said it ia most likely lost but the company wont update it as lost and i wont get...
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L P CHAUDHARY
from Kolkata, West Bengal
Oct 25, 2024
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Fraud

I recived a parcel through shiprocket there is blank nothing as per my order they r not providing invoice copy not sellers detail it means they done this cheating...
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itznishat
from Kolkata, West Bengal
Sep 20, 2024
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Parcel not delivered

Address: Makalhati Thutarkol Majar, Near Anwar Para more , Kolkata - 700066

I booked my order on instagram page they send me the parcel from shiprocket company on 4th september 2024 since then today 20th september i didn’t got my parcel. I placed lots of complaints almost everyday but they’re repeating everyday saying we will deliver it within 24-40 hours but after that no action has been taken. I searched on website for their nearest brach but it has no contact number and the reviews are even worse almost everyone...
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S
SUPRBABY
Jun 27, 2024
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Paid for the services not provided

Address: E111 Phase 1 Ashok Vihar Delhi

On 15 jun 2024 I ( Company ID : 4615699) susbsribed for the paid feature paying 3540 in advance to use Inventory Managemant Feature as it was not activated in Default Plan.

But after repeated reminders and follow up the customer care seems to care a lot less about this.

I have already asked them to terminate my account and refund the amount charged....
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M
Manoj74884
from Katni, Madhya Pradesh
May 15, 2024
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mental harassment, lost money, wasting time

I am sending a parcel through shiprocket
5 April for 1 day delivery 15 Apr ko rto initiate hua
Today 15 May one month go my parcel not received
https://shiprocket.co/tracking/SRTC[protected]

I am calling one or two days daily about my order they give me mental harassment by customer care

NOW AB 24 MAY TAK WAITE KARNE KO BOL RAHE HAIN

Parcel mein laptop tha jise Maine 12000...
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Hariakram_15
May 13, 2024
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urgent complaint: delayed shipment and request for refund

Address: Aruppukottai, Tamilnadu

To Whom It May Concern,

I am Hari Kumar, writing to formally lodge a complaint against Shiprocket concerning the significant delay in delivering my shipment with tracking number JH[protected]IN, as well as the lack of communication and resolution regarding the promised refund.

The estimated delivery date provided by the courier has long passed, and it has now been 40 days since that date without any sign of the...
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k2272
May 12, 2024
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Address: 27715 signal court

Hi, my name is Karminder I ordered a parcel from Amazon in April 9 and it supposed to be delivered by May 8 but I did not received my parcel yet . This was ridiculous as it is happens to me very first time . My order no is[protected] and even I tried to contact the seller but I did not find his contact number and I called you in your customer service but you guys did not respond my call . Please solve my problem if you can else you can refund my money if you delivered my parcel in wrong address.
Shiprocket customer support has been notified about the posted complaint.
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    S
    S.Ghosh.Amp
    May 8, 2024
    Resolved
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    Resolved

    Irresponsibly kept me awaiting and asked for cancellation and reassignment

    Address: Shiprocket 416, Udyog Vihar III, Sector 20, Gurugram, Haryana 122008

    I've been waiting for my order from 30.04.2024 to 08.04.2024, and despite numerous calls to address the issue, they have only offered false reassurances. Now they're suggesting I cancel the order and reassign, which is incredibly unprofessional and irresponsible, not to mention a waste of time. I shouldn't have to go through the hassle of changing the package, downloading and printing a new label and manifest, and then affixing it to the...
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    B
    Bid432
    May 7, 2024
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    Selling duplicate chinese smart watches in the name of crossfit

    I have ordered one CrossFit smart watch having order id #34634 and it is delivered by DELHIVERY courier(awb No#[protected]) . It is the not the original CrossFit product. It is a cheap Chinese product . No response from the Customer Service.

    Note: All status message/mails came from Shiprocket([protected]@net.shiprocket.in)

    Company website : https://www.crossfit.net.in/...
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    S
    solankishruti07@gmail.com
    from Jaipur, Rajasthan
    Mar 1, 2024
    Apr 18, 2024
    This thread was updated on Apr 18, 2024
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    Resolved

    Product delivery was not attempted, OFD locked applied

    I have ordered a product from swiss beauty where first delivery attempt was made to my house and due to otp issue delivery agent took the order back, I requested for reattempt where next day i got message out for deliver but no delivery attempt made like this for next 2 days product was out for deliver and everyday i called delivery executive and he said madam i will deliver tomorrow but he never made any delivery attempt. After that they...
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    S
    Sanyam Daga
    Mar 1, 2024
    Apr 18, 2024
    This thread was updated on Apr 18, 2024
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    Resolved

    Raised a ticket but marked as closed by submitting wrong documents

    Raised a complaint against shiprocket. Did not even get the resolution and the ticket was also closed.
    The issue was related to that one of my product was missing from the package that i sent to customer. The shipment was RTO.
    AWB[protected]
    Even the photo uploaded on the POD is wrong. My POD was also not uploaded. As i said again i am saying one of my items in the package returned was missing....
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    S
    Sanyam Daga
    Feb 20, 2024
    Feb 22, 2024
    This thread was updated on Feb 22, 2024
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    Rto marked as delivered but the product has not been delivered

    Address: Ganges Chiranjibi, Shibpur, Howrah

    The product has been marked as delivered but same has not been delivered to me. It is an expensive item. Without giving OTP the same has been marked as delivered.
    AWB[protected]
    Need a faster resolution...
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    P
    Pooja vakkanti
    Feb 12, 2024
    Feb 22, 2024
    This thread was updated on Feb 22, 2024
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    Resolved

    Not received the ordered kurti, received different kurti

    I have ordered a yellow green mulmul cotton suit set on 7 feb 2023, order no : CF10139000. I have paid rs 980 on cash on delivery on 12 feb, after receiving the product when I have checked it is completely different set, which is very cheap quality not even worth 300. Please refund my money back...
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    I
    Ivatury
    Jan 16, 2024
    Jan 31, 2024
    This thread was updated on Jan 31, 2024
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    Modern fit Shirt

    CW2233098
    Modern fit Shirt XL size doesn't fit for me.I want to return the same.please suggest....
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    M
    mahadev477
    Jan 5, 2024
    Jan 31, 2024
    This thread was updated on Jan 31, 2024
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    They lost my shipment

    Hello i send my parcel through shiprocket to itly here the awb number "[protected]"and it will not delivered to my friend yet and the status showing order fullfilled and when i try to contact the support team then they response by saying to check with his local post after cheking with local post we came to no nothing has arrived yet and they lost my parcel and my parcel contain goods of more than 30000 and i am not in a situation to bear...
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    A
    Ankit5
    from Ludhiana, Punjab
    Dec 15, 2023
    Jan 31, 2024
    This thread was updated on Jan 31, 2024
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    Resolved

    Doing many fraud with the sellers

    Website: www.shiprocket.com

    The company is playing cheap tricks with the sellers now. What they had done with me is, First they lost the sent package from our store and then after more than 60 days of complaining about it, they refunded the amount into my wallet. Then after 3-4 days one of your delivery team employee, packaged a random packet and then delivered it to us claiming to found the lost package. The shiprocket team hadn't done any inquiry about this and took...
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    S
    S.Ghosh.Amp
    Dec 12, 2023
    Jan 31, 2024
    This thread was updated on Jan 31, 2024
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    Constant pickup delay

    This is the 2nd time I canceled the shipment just because of their fake commitments. Continuously I was talking to customer care but every time they assured me of the pick-up and asked for more time. But enough is enough. Don't we have value of our time? How long should we wait? Don't they have any work ethics? How could they expect people to wait for an unknown time? They should be banned. I created the order on 1st December which...
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    G
    Gautam Kumar keshri
    Dec 10, 2023
    Jan 31, 2024
    This thread was updated on Jan 31, 2024
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    I want to cancel my order

    I don't want product anymore it's tracking number is -SRTC[protected]...
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    S
    S.Ghosh.Amp
    Dec 6, 2023
    Jan 31, 2024
    This thread was updated on Jan 31, 2024
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    Delay in pickup

    I booked a parcel on 2nd December, which was supposed to be picked up on 4th December, but it was not picked up. Without any attempt, they updated that the pick-up was canceled by the seller which is completely false. Then it was rescheduled for 5th December but again it was not picked up and a message was sent updating that the pick-up was canceled on request of the seller when the delivery boy arrived, which is completely a lie. Then I...
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    any update?
    DI
    dimple47

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