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Shadowfax Complaints & Reviews

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1.8
Updated: Nov 13, 2025
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1020
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Shadowfax reviews & complaints page 2

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A
agrawalom15
from VARANASI, Uttar Pradesh
Mar 8, 2025
Mar 8, 2025
This thread was updated on Mar 8, 2025
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return/rto delivery issue - false attempt by logistic partner

Address: Churamanpur , Varanasi

AWB- R[protected]FPL, R[protected]FPL
Shadofax's delivery boy is doing multiple fake attempts to deliver my RTO/ Customer returns product which I am selling on meesho .
By doing this they will put my RTO / customer returns parcels in dispose.
Which will be loss for me ....
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N
nilsen
from Kolkata, West Bengal
Mar 2, 2025
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Order Cancellation

My order was cancelled by the delivery agent by falsly asking my OTP to change the delivery agent. he then cancelled the product from flipkart without telling me anything.
order id - OD[protected]
Delivery person's calling number - [protected]...
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M
Misha Kumari
from Greater Noida, Uttar Pradesh
Feb 24, 2025
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Deliberate cancellation of pick up by delivery partners

I am writing this to complaint against the abusive behaviour and deliberately cancelling of the pickup order by a delivery agent of yours due to some grudge that I was unavailable for pickup at the schedule time at the first day which was also because of sudden preponement in pickup on meesho due to technical glitch on their end. My two orders for pickup one from meesho and one from savana was deliberately cancelled by the same agent, namely...
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J
Jayadeep kushwaha
from Surat, Gujarat
Feb 12, 2025
Apr 23, 2025
This thread was updated on Apr 23, 2025
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Resolved

Cheating and fraud

Address: 2272 Ganesh Nagar Society Kanakpur Kansad Sachin Surat

Name - Deepak Kushwaha
I'd - 9140475
Register mobile no- [protected]

I had made an ID. To register this ID, your agent called me and made me pay Rs. 299. I had told him earlier that I live in Surat city. And if I want to work in Sachin area I must have said this 10 times, only after he told me I confirmed about it, I had done shadowfax on him for Rs 299

So I was asked to take delivery the day...
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F
Fatima Joseph
Jan 21, 2025
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SMS OTP not able to receive via SMS hence my meesho return not picked up its lomg pending why OTP not being received / sent to as sms please help resolve
Shadowfax customer support has been notified about the posted complaint.
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    E
    Eve lu
    from Dimapur, Nagaland
    Jan 6, 2025
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    Address: Nagaland, Dimapur, Dimapur, Nagaland

    Dear Shadowfax Customer Care Team,

    I am writing to bring to your attention the delayed delivery of my order, which was supposed to arrive on 3 jan 2025. Unfortunately, it was delayed by three days due to a rerouted pincode.

    I am extremely disappointed with the delay, and I urge you to take immediate action to deliver my order as soon as possible today. I would appreciate it if you could look into this matter urgently and expedite the delivery process.

    Please confirm if this is feasible and provide me with an estimated delivery time.

    Thank you for your prompt attention to this matter.
    Shadowfax customer support has been notified about the posted complaint.
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      H
      heavyice
      from Noida, Uttar Pradesh
      Dec 24, 2024
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      Product Delivery Delay

      Address: 1st Floor, Appek Building, 93/A, 4th B Cross Rd, 5th Block, Koramangala, Bengaluru, Karnataka 560095

      I ordered a product on Flipkart and the promised delivery date was Sunday the 22nd of December. I received a WhatsApp message from Shadowfax stating it is out for delivery however today is 24th December and I'm still waiting. Surprisingly, the Shadowfax Jasola facility is near to my address.

      I rang the number in the message and the person said he is on leave and the company is using his ID to assign deliveries. With these non-ethical...
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      G
      girish83
      from Bengaluru, Karnataka
      Dec 10, 2024
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      Order not yet delivered

      I am writing to formally lodge a complaint regarding the delivery of my order, with AWB number SF[protected]RAE. The delivery has failed repeatedly since Saturday, December 7, 2024, without any prior call or message informing me of the delivery status.

      Although I received a message with the delivery person's contact number, I have attempted to reach out to them multiple times, but unfortunately, my calls are consistently...
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      S
      Style Hunt
      Nov 13, 2024
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      Couldn't pickup meshoo packets today and misbehave also

      Address: Alamnagar Lucknow

      Couldn't pickup Meshoo packets today and misbehave also mr amit verma he is working in meena bakery branch in lucknow UP.
      my name is Anuj Raj Sharma
      Firm Name - Style Hunt Enterprises
      MOB - [protected]...
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      J
      Jasjasjas
      Nov 4, 2024
      Nov 4, 2024
      This thread was updated on Nov 4, 2024
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      Never delivered to my address

      Website: Shadowfax

      I would like to express my concern regarding the delivery of my recent order, which has been marked as "near the address" since October 22nd. It is frustrating to see that the delivery date continues to be extended without any updates on when I can expect the items to arrive.

      Additionally, I would like to highlight a previous order that faced similar issues. The items were kept in the hub for three weeks before being returned...
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      H
      Humaira Usman
      from New Delhi, Delhi
      Oct 21, 2024
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      I have recieved a COD order in my husband's name. It was sent through a company named Sai Creation, gujrat. Since there are multiple parcel coming to our home on random basis i recieved it by paying rs 856. But this order was not initiated by me or my husband.
      This is false order from a company named Sai Creation.
      I want my money back and i can even return the useless stuff they fooled us with
      Shadowfax customer support has been notified about the posted complaint.
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        G
        Gajsingh
        Oct 21, 2024
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        New Balance Lace up casual shoes

        I had a return pick up scheduled on 09 oct. 2024 and the return item was picked up from my address as scheduled. On tracking this order (tracking id - R[protected]]AJI) it is showing that shipment was not received at Shadowfax’s facility on 09 Oct. 2024. Also, at Ajio’s end, it is not showing that pick up was done and they are claiming that no update has been received from courier partner(Shadowfax)....
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        S
        shikhij
        from Delhi, Delhi
        Oct 21, 2024
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        I ordered from glowroad and the shipment details shows out for delivery then returned to origin as delivery partner doesn't called and said that customer refused to take order. When I took the number of courier boy from glowroad the delivery boy said ki glowroad ka order hum deliver nahi karte packet dekh kar hi mne return kar diya kyuki aapne time pass ke liye mangaya hai then I said mujhe chahiye order to bolta hai pay kar do la dunga mne bola cod packet hai then he said to kal launga aur next day call ki to kehta hai me off pe hu. And glowroad app par evening me status show hua refused by customer. Order awb number is-sf[protected]aep
        Shadowfax customer support has been notified about the posted complaint.
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          S
          singh123@
          Sep 30, 2024
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          30 september 2024
          pick up partner number -[protected], [protected]
          my number- [protected]

          pickup for company meesho

          as yesterday pickup schedule but due to some issue i was not able to receive his call today he came again said neechey aa jao mai upar nahi ayunga my mother said i am not feeling well i am alone at home please come my mother said its your duty nahi toh complaint karni padegi then my mother go down he refuse to collect product he said jha complaint karna hai kar doh.
          Shadowfax customer support has been notified about the posted complaint.
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            A
            Akshay Sukhtankar
            from Pune, Maharashtra
            Sep 24, 2024
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            Address: Susgaon Pune

            Dear Team we purchased product on meesho delivered this SF[protected]FPL
            Your delivery agent but the not provide invoice take payment his personal number
            They not update the company and not mark delivery done now not received call no any response we have receive wrong product but no invoice provide so they product not return kindly check this is delivery boy Number
            [protected] / ‪[protected]‬
            Shadowfax customer support has been notified about the posted complaint.
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              A
              activecitizen06
              Sep 21, 2024
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              Tracking Id- SF[protected]AJI (SHADOWFAX)
              Order Id- FN[protected]
              I have been tyring to get the order since many days but there is no response from the delivery partners. I ordered on 10th September and the delivery date was 16th September but the order has yet not been delivered from there end. on the Ajio app its showing that its in the nearby warehouse but no one seems to care to deliver it in my place.
              Shadowfax customer support has been notified about the posted complaint.
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                S
                [email protected]
                Aug 29, 2024
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                Hi team,

                My order number SF[protected]F is still not came till now can you please check on priority and let me know.

                Thanks and regards,
                Sabari
                [protected]
                Shadowfax customer support has been notified about the posted complaint.
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                  P
                  Panchtatava
                  from Delhi, Delhi
                  Aug 17, 2024
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                  Tracking id:SF[protected]ICY
                  One of our parcel (tracking id: SF[protected]ICY) was not delivered to the customer. Moreover, its showing delivered status on 13 august at 13:36. On further investigation, we found that the delivery man didn't deliver it to the right address but left it somewhere else( as confessed by him on the phone call conversation). Our customer hasn't received the parcel till date. She left the feedback on 14th evening, next day was national holiday so we were not able to take any action. We asked for proof of delivery from the courier company on 16th but we were denied for it, reason given was pod is available only for three days. We asked for it on 16th august( on the third day) but we were still not given. Noted that she hasn't shared any OTP to the delivery man still he managed to mark it delivered. Please take proper action against the courier company.
                  Shadowfax customer support has been notified about the posted complaint.
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                    A
                    Abhishek Pradeep
                    Aug 8, 2024
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                    Address: Bangalore

                    Wrong status update posted by Shadowfax. They were supposed to deliver yesterday and I also called the delivery person yesterday on his number[protected] at 21:08 hours and did not answer.
                    The status was updated as ‘customer was not contactable’
                    This is wrong
                    +1 photos
                    Shadowfax customer support has been notified about the posted complaint.
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                      R
                      Reshmi qwerty
                      Jul 24, 2024
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                      subject: urgent: defective product received, missing sender details, and refund request

                      Dear Shadowfax Team,
                      I am writing to formally address a critical issue regarding a recent delivery handled by your company. Today, I received a cash on delivery (COD) package, for which I paid approximately 949rupees. The package contained a shirt and trousers that are defective and entirely unrelated to any order placed by us.
                      Furthermore, the package lacked any sender information, making it impossible to trace or contact...
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