Shiprocket — About the Account Manager of ShipRocket

Hi Team,

on 14 sept i have started my men's grooming online business for which i used shiprocket as my aggregator, i thought it would help me to grow my business.
after few day they assigned me a person named Ashish ([protected]). I really don't how to use my word for this person.
He just ruined my business within in a month only.
Whenever i need his help he just gave me attitude that i am an account manager of about 350 sellers, i don't have time to check your emails, send me your queries on my WhatsApp.
I started the same, whatever i had queries i used to call him and update him about my issues and made him remember that i sent him a WhatsApp message as well.
But he started ignoring my messages and i did complaint so many time to shiprocket as well but no action yet.

Is there anyone who can help me here????????