Comments
Hi, we understand this must have been extremely inconvenient for you. Accept our sincere apologies for the same as this is not something we are known for. Our team has been notified of the same and you shall be contacted in this regard, within 24-48 hours. - MB
Reply
Hi, we understand this must have been extremely inconvenient for you. Accept our sincere apologies for the same as this is not something we are known for. Our team has been notified of the same and you shall be contacted in this regard, within 24-48 hours. - MB
Thanks for forwarding my complaint.
Their email did not provide any solution, I finally gave up and sent the parcel with a regular courier service, paid 5 times the cost. This has costed me a lot of time that I could have used productively on other aspects of my business, mental stress and extra money that I had to pay from my pocket to have the parcel sent. Inspite of the long delay, Shiprocket did not have the decency to offer expedited services. They haven't held Delhivery or Xpresbee accountable for their fake attempts. Instead these 2 companies have informed me that there was no intimation from Shiprocket for pickups on dates that were scheduled by me.
As a customer of Shiprocket, I expect more transparency as I am taken for a ride in the blame game.
Their email did not provide any solution, I finally gave up and sent the parcel with a regular courier service, paid 5 times the cost. This has costed me a lot of time that I could have used productively on other aspects of my business, mental stress and extra money that I had to pay from my pocket to have the parcel sent. Inspite of the long delay, Shiprocket did not have the decency to offer expedited services. They haven't held Delhivery or Xpresbee accountable for their fake attempts. Instead these 2 companies have informed me that there was no intimation from Shiprocket for pickups on dates that were scheduled by me.
As a customer of Shiprocket, I expect more transparency as I am taken for a ride in the blame game.
The Shiprocket responses are automated. They sound like bots. The only solution I finally resorted to was to send my parcel by DTDC, spent 5 times the amount, while shiprocket was still 'trying' and still asking me for '24-48 hrs' .
Shiprocket Customer Care's response, Apr 6, 2023
Verified Support
Hello! we regret to hear that and apologize that our service did not meet up to your expectations. Your feedback is important to us and we'll surely notify our team regarding it. We wish to provide a better service in the future. - MB
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