| Address: Shiprocket, Plot No.- B, Khasra- 360, Sultanpur, M.G. Road, New Delhi- 110030 |
Reference AWB No.[protected]
Sub : Complaint regarding all shipment items are missing. Reference AWB No.[protected]
Dear Sir,
My shipment has been delivered on 02.09.2022 but my all items are missing. Only one complimentary item i.e. free for customer received. My courier’s 4 items total prince Rs.8000/- . I have complained within an hour with images & video after shipment delivered. On my request customer approach immediately to Amazon courier office, at Banswara, Rajasthan but they replied that we received this only. We have no idea about that. The contact number of delivery boy is [protected] (Amazon Delivery)
I have send 4.5 kg big parcel in carton but the customer received only small dummy packet. The image of delivered packet enclosed herewith for your reference.
Above small dummy packet received in the place of big carton of 4.5 kg. You can imagine.
The 4.5 kg large parcel or carton scan everywhere. The details of tracking are as under:
____________________________
Shipped with Amazon Shipping
Tracking ID:[protected]
Sunday, 28 August
13:07
Label Created
North West Delhi, Delhi, IN
Monday, 29 August
13:06
Package picked up
North West Delhi, Delhi, IN
18:14
Package arrived at the carrier facility
New Delhi, Delhi, IN
19:08
Package arrived at the carrier facility
New Delhi, Delhi, IN
21:48
Package has left the carrier facility
New Delhi, Delhi, IN
Tuesday, 30 August
06:04
Package arrived at the carrier facility
Gurugram, Haryana, IN
17:09
Package has left the carrier facility
Gurugram, Haryana, IN
Wednesday, 31 August
16:46
Package arrived at the carrier facility
Indore, MADHYA PRADESH, IN
20:48
Package has left the carrier facility
Indore, MADHYA PRADESH, IN
Thursday, 1 September
21:02
Package arrived at the carrier facility
BANSWARA, RAJASTHAN, IN
Friday, 2 September
09:04
Out for delivery
BANSWARA, RAJASTHAN, IN
11:09
Package delivered
Banswara, Rajasthan, IN
Times are shown in the local timezone
_______________________________________
I have replied to shiprocket every inquiry on email and on call but there is no solution my misplaced currier oh! Not misplaced it has been intentionally misplace by someone. I have complained on call to shiprocket are as under:
_____________________________________________
Date on call
made Complaint number given by shiprocket
02.09.2022 5246866
03.09.2022 5251111
05.09.2022 5258819
06.09.2022 5258819
07.09.2022 5258819
08.09.2022 5277233
09.09.2022 5277233
12.09.2022 5298101
13.09.2022 5306450
14.09.2022 5306450
15.09.2022 5311391
17.09.2022 5311391
21.09.2022 5311391
23.09.2022 5311391
04.10.2022 5311391
________________________________________
No result! Ultimately they closed my complaint on 12.09.2022 on portal. Screenshot attached herewith.
I have made several calls and replied them every e-mail but no solution provide by them.
I have mentally tortured by them on every call made by me because on every complaint I have to repeat the story in every time of misplaced shipment.
I have also complained to Grievance Officer, Mr. Amit Dhawan and Escalation Manager,
Mr. Abhinav Singh on e-mail.
Please look in the matter.
Thanking you.
Yours faithfully
VINOD KUMAR SHARMA
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