Shiprocket — mental harassment, lost money, wasting time

I am sending a parcel through shiprocket
5 April for 1 day delivery 15 Apr ko rto initiate hua
Today 15 May one month go my parcel not received
https://shiprocket.co/tracking/SRTC[protected]

I am calling one or two days daily about my order they give me mental harassment by customer care

NOW AB 24 MAY TAK WAITE KARNE KO BOL RAHE HAIN

Parcel mein laptop tha jise Maine 12000 ka friend ko diya tha
Main abhi bahut badi samasya mein hun

Laptop lost ho chuka hai kyunki only RTO mein ek 1 month Ho Gaya
Uska tracking 15 April se hua hi nahin

ShipRocket wale status update nahin kar rahi . Daily do din ka time mangte Hain jiski vajah se mujhe mental harassment ho raha hai meri order ko 2 month hone wala h refund bhi nhi de rhe