Shiprocket — Product not yet received

Hello,
I had placed my order with from a shop on Instagram (@whitebear_thrifts).
The order had been placed on 13th Aug but due to issues from there side shipping got delayed.
I received a message from shiprocket on 25th August that my order has been packed. There has been no intimation from your side neither have I gotten any reply from the shop. I just want to know the status. I haven't received any tracking link or any sort of tracking number.
Attaching a SS of the message below.