Shiprocket — SRTP[protected] - Not attempted for delivery - Returned for no reason

kswamy60

from Chennai, Tamil Nadu

Jun 23, 2023

Address: NO 18, SREENIDHI, SRI RAGHAVENDRA COLONY

Dear Sir

We experienced an worst experience from arrogant staff and useless system from your organization. SRTP [protected] was supposed to deliver on 16 June 2023 but your delivery guy didn't turned up. No calls made...repeatedly try to reach your offices and customer care (surprise that phone numbers[protected] and [protected] is only for seller support!) with no use except arrogant attitude. finally visited to flip cart distribution hub today and find that my courier is returned without any reason! Looks no one is responsible and in your office no one is bothered about the sorry status and customer concern! I feel ship rocket and e-cart is meant for worst and disaster service and will never come back to you again... seller and shipper togather harassing the customer since there is no way to contact seller or shipper!! Good that we are not using your service for critical articles. I am not sure anyone will look this compliant and take action on indiscipline staff responsible.

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Comments

Shiprocket Customer Care

Jul 10, 2023

Verified Support

Hello! We certainly understand your concern and apologize for the hassle. We want to inform you that the shipment has been RTO delivered due to Customer Asked For Future Delivery. However, we have refunded the freight charges against the shipment to your SR wallet. Please feel free to mail us at [protected]@shiprocket.com for further assistance. - MB