Shiprocket — Useless customer care

Address: Pune

I had dispatched goods to my client via SHIPROCKET AWB no SRTP[protected]

The goods left my premises on 16th feb 2022 and reached Hyderabad (destination city) on 20th Feb, then for the next 8 days it remained in Hyderabad without any delivery attempt whatsoever. On the 2nd of March it was marked RTO without any attempt of delivery or NDR remark, Today is 10th March and the parcel is still in hyderabad not having moved a single location.

When I spoke with Shiproket Customer Care, which they claim to be " best customer service" i'd like to point out that EACH EVERYONE OF THEIR CUSTOMER CARE EXECUTIVES IS USELESS AND THE JOB COULD HAVE BEEN DONE BY A BOT since all they do is repeat the same data which is on my screen while adding the occasional sorry.

All I am asking is for the location of my parcel so that I can have it picked up and delievred myself