Shiprocket — Wallet money to bank account

Shiprocket is total disgusting and useless. First you have to recharge wallet for 500rs and then no one came to pickup my parcel and now they are not refunding my wallet money to my registered bank account. Everything is just ### their responses, services, and CUSTOMER support too. They just ask to wait and they are trying to make a fool out of people and clearly stealing money. I raised a ticket which is still open and they are mailing me that you issue has been resolved but my problem is not resolved. They are total fraud just don't ever use this garbage shiprocket.