Skinnsi — Not refunding money for unavailed service

Website: makeo.app/skinnsi

I had raised a request with Skinnsi to cancel the Full body laser hair removal (8 sessions)
package (order no: G91EJ7) that I had booked on 17 August 2022 and refund the amount for the same. I have recently been diagnosed with generalised tonic clonic seizures and I am under medication for the same. My doctor has recommended not to go for laser hair removal at all as it would trigger the seizures again and I have to be on meds for lifetime.

I haven’t availed a single session till now, so the package is totally unused but still they refuse to refund my money. Can you please help me with getting my money back?
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