| Address: 34, 1st Main Rd, 3rd Phase, J. P. Nagar, Bengaluru, Karnataka |
| Website: makeo.app/skinnsi |
My 1st 3 full body laser sessions happened without hassle.
from the 4th session, all the problems started happening right after May and I still have not been able to schedule my 4th session after 7months.
I had an appointment scheduled for monday dated 4th July at 12:30pm and it was aligned with Uma therapist. She came without the machine saying it is coming. After 20mins she said the machine that she was supposed to get is not working and now we need to order another one which will take aprox 1hr30mins to come as it is being used with one client right now. We had to cancelled the session as suggested by the therapist. Apart from this, the therapist constantly kept complaining about Skins, how the therapists are treated and that they don't care about them or customers. She could just keep going!
Chandni from escalations called the same day to apologise and got my session realigned for Thursday, 7th June. The therapist sent me a whatsap message saying that the eyeshield is not available and she can use tissue paper instead to cover my eyes. I refused to accept this solution as I can't put my eyes at risk when she does my face laser.
This clearly shows that Skinnsi takes laser sessions and customer safety very casually. Anyways, i asked her to either get the eyeshield or cancel the session. She said she will leave face laser this time and do it next time.
So this is another way of Skinnsi being absolutely casual about the clients and obviously dont care about making sure they are giving the right service everytime without fail. The therapist anyways did not show up at the appointed time. I had to cancel the session again.
sent an email stating the happenings asking for a refund for the remaining session on July 7th. Did not get a single response apart from the automated one that we have received your query.
In Nov, I tried to book a session but saw slot availablilty only after a month. Again checked in December and now in Jan, no slots available for the next 25 days and the slot timings for full body laser are pathetic- 8am and 530pm. options for 1230pm and 230pm have been removed.
I am tired of following up with them, no one cares to respond.
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