Sony India Complaints & Reviews

Hello sony team,
1. Date of purchase of music system rt3 - 11 sept from bajaj electronics hyd madinaguda.
2. System installed by sony tech at my place as of 20th sept, delayed by a week.
3. Woofer display doesnt work starting 25th sept. Reported an issue immediately.
5. Woofer picked up for service (Pranank service) as of 5 oct.
6. Need new product

In our sony bravia led screen moskito and dust goes inside the led screen after two time service in six to eight months. And we send it two time in service station also, but there is no permanent solution for your side, now a day sony bravia led is also in service station since 4 days, because of that we are facing problem. So do needful and solve it as soon as possible.

Whether is worth invested a brand name sony? No after sale service? Sony is supposed to be one of the top leading brand in india but is it really maintaining its name? What is the meaning of 48 hours in the dictionary in sony?
I am trying to register my complain in sony helpline number for past 1 month. But their queries before registering a complain dosent get over. Be in front of television ; check your switch board ; see the setting. Just tell me if my television is not openiopening how could one check. After a struggle of 3 weeks finally my complain was register on 17th october; 2016. But only i have overcome only one huddle ; now the engineer is so busy that from last 1 week he is not having time to call me. Everyday and every time the sony helpline center is telling within 24 hours there will be a call from the engineer and i have put your complain in an urgent basis. But no call had came till yet.
I just want to know whether i ll get an after sale service or not? Or my money is wasted in investing a high brand like the sony?

Why bangaluru is deprived from audition of Indian idol reality show 7 /2016 . bangaluru is one of the bigest metropolitan city of india.
So many talents are waiting for participating in this reality show.
But till today audition date not yet declared for bangaluru.
My question is ... Why you are ignoring Karnataka . is it motivated. Ans & take action accordingly

Dear Sir / Ma'am,
Following is the message I received from your end on the 3rd of Oct at 1:45pm, after I rung up and requested for someone to check my television:
Dear Customer your Service Request ID 34938264 is assigned to New Sai Electronics ; Pune ; Phone No:[protected]

I was told by you'll that I would receive a call from the service Center in 2 days.. but I received a call the very same day and was told that a technician would come to my place the next day in the morning.. I was extremely impressed with this.. but guess what.. no one turned up.. after I called and followed up, they said he would come post 2pm.. waited till 7pm and no one arrived yet.. The same thing happened again and again.. finally after some days (not sure how many but I think 5 or 6) finally a technician came.. he said one part has got spoilt and they need to replace that etc etc etc.. we said alright.. he said he would go back and that the store would call me and get back to me on the timelines in 2 days or so..

It's the 24th of October today and I have still not received a call from them.. I only have to repeatedly call the Sony callcenter as well as the service centre and literally fight.. but still of no use.. I just kept getting repeated commitments like - it will be done today for sure.. it will be done tomorrow for sure.. we are sending a reminder set email.. it will be done..

After a point I also literally cried saying I don't want my tv fixed, just return my part.. I will figure things out on my own.. but they insisted the part was fixed and the technician will come to my place..

I also mentioned that I will mention this on social media and file a police complaint against them that they have vanished with a tv part of mine.. but it seems it makes no difference as today I stand in the same place.. I guess I have to take some action now..

You'll have caused me too much inconvenience and I have no expectations any more from this team.

I will submite my mobile on sony service centre in tambaram mobile model sony xperia c4 dual the problem is touch not working that problem occured in four to five times before that i will sreviced in warrenty now the warrenty is over they told to pay and replace the touch this not my fauld and my detaila are name-Dhinesh.D contact no-[protected], job no-w[protected], ticket no-[protected] please give me solution for me i am not satisfy for that mobile and your service in service centre they will not give the proper responce i want a solution imediately

I am a permanent customer of Sony. I have 3 TVs, Sony Camera and a Home theater. I brought this home theater DAVTZ210 in the year 2011. My product stopped working after 5yrs. I live in Kharagpur. The service center is in Midnapore. When I went to Videoplaza Sony Authorized Service Center in Midnapore for service, they immediately returned my product without checking stating a reason of external part moisturized. My 1 day of work was cancelled due to journey from Kharagpur to Midnapore (14km). I just want to request you to take action against the service center as soon as possible for the inconvenience caused to me.

1. I Col Rahul Doegar had purchased a Sony Home Theatre system model number BDV- E4100 from EZone at Cosmos Mall, Siliguri for a sum of Rs 30090/- vide invoice number 93098798 dt 04 Sep 16.
2. The same was installed at my place at Malbazar within a week. However, on 30 Sep 16 (ie within two weeks of installation), the system stopped working. On submitting a complaint through the toll free number, a service centre rep reached my place on 04 Oct 16. On examination he found that the power sup system of the Blue ray disc player was faulty. He was convinced that the fault was not due to user neglect or spike in voltage sup as the system had been connected to the power supply through a digital voltage stabilizer purchased by me.
3. Since it had been barely a fortnight since I had purchased the system, I requested the company through their toll free helpline and email that the system be replaced with a new one. However, the same is being denied by the company saying that only the faulty power supply unit of the Blue Ray Disc player will be replaced and not the entire system. I had purchased the system of Sony due to the high brand value, quality and customer satisfaction associated with Sony. However this purchase has left me disillusioned with regard to the quality that Sony systems are known for. A system that develops a fault like this within a fortnight o[censored]se cannot be relied upon for its quality or reliability.
4. I am att herewith copies of invoice and warranty card for your perusal.
5. May I request you to replace the system or pay full refund against the purchase at the earliest. I am sanguine that my request will be obliged to.

Complaint #35361689
I bought my My Sony TV 46"LED in 2011. In the last 6 months it is functioning abnormally. First the picture quality was an issue which was solved by Sony service centre. Now the speaker is torn. I had lodged 3 complaints in the past but no action is being taken. The captioned complaint is also unattended for several days. PLEASE LOOK INTO THIS AND INFORM THAT IN FUTURE SHOULD I CHANGE MY BRAND.
John Nadar
[protected]

We got some picture issue - so many lines are coming in our tv. So, we registered a request for service of my led tv on 20.10.2016 and the service request id is 35459343. As all my family members will go to office on week days i requested for a service on today 22.10.2016. I was told that the service engineer will normally come with in 2 days and a visit on saturday can be arranged.
Today i am waiting for the service engineer from morning and nobody turned up. Then i called the service centre by 3 pm and they told that the matter was communicated to the service engineer and he will call us with in 10 minutes. As we did not receive any call, i called the service centre again and they gave the mobile no. Of the service engineer. When he was contacted, he told that as he is very busy, he can't tell when he can come. When i asked can he make it today?, he told that is not sure.
When i again contacted the toll free number, and spoke to them for about 15 minutes, the person told he can arrange as early as possible.

When we bought this tv, i was told that the service is readily available and if you make a call, on the day itself service people will attend to it. But, i am waiting for 2 days and i was treated like i am begging for something from you.

The television was bought on 02.08.2015, and just completed one year and two months. I do not know how a sony product is giving trouble with in a span of one year as if it is waiting for completing the warrenty period.

Take note of the above and reply me immediately - how far i have to wait for servicing my tv? is sony service ia that much careless towards its customers? are you giving the services freely without, so that i have to wait endlessly?

v. Ganesan

The worst customer services that I have ever experienced. I bought Sony Bravia in 2014 and now in 2016 due to some reason there is an issue with the display of that company. When I approached their customers complaint centre they just bluntly said that you will have to bare the cost of rs 23 grands and we can do nothing about it. In other way what they are saying is we just dont give a F to our customers once the period of warranty expires. I have a Philips LCD which I am using for 8 years without any sort of major problems.

I bought sony 55w800d led tv yesterday 16 hrs. & Put up installation request at the time from amit sales bilaspur . But till the time there are no tech. Comes to install it. What is yours service in bilaspur. Yesterday one time and today 4 times I call to service center bilaspur. Wrost service here. What should I do can I return my product or anybody comes to install it.

Sir,
I purchased one sony 22" led tv on 14.06.14 from sound of music, 44, rafi ahmed kidwai road, kolkata - 700016 vide tax invoice no. som/01860/1415 dt. 14.06.14. recently some technical problem occurred. i contact your service center - technoplaza, binoy giri apartment, fartabad more, garia station road, kolkata -700084, west bengal.

But they could not entertained or nor received my complain. so, therefore request you to kindly look into the matter as early as possible

I purchased sony xperia z3+ from online retailer amazon invoice no:ka-blr[protected] dated 29th march 2016 having imei=[protected]
On 10th of october 2016, i noticed that the my xperia phone is not responding and touch screen not working.
On 11th october 2016 when i visited you repair center teknoplaza, salt lake i found the center is closed at 12:00 noon
On repeat visit on 12th oct, i was told
A) my touchscreen is broken
B) warranty void
C) tentative cost of repair is about rs.16000, inspection charge rs115, service charge rs. 575
On 13 october, i was told the cost of repair will be rs. 13124.74 plus inspection and service charges
I was highly disappointed looking at list of charges which includes all possible charges under roof including inspecting charge, service charge, display assembly, speaker, loudspeaker, relay module, adhesive charges for under warranty top end hand set.
I asked the center to return the phone immediately as i am in no mood to accept this. There comes the surprise!
I was told that they can only return my unrepaired phone on 17th oct 2016 after 5 working days and 120 hours as it is their normal practice.

We customer spend on the brand name... If brand name is a false concept then why we shall spend on brand name?. The same facilities are available in cheaper non-branded item.
Please give me justice.

Sir/madam,
This is in reference to my sony m4 aqua dual which was purchased on 25/10/15 and was taken to the service centre with the problem of no network in sim1 is under warranty but service centre people are saying that this problem of no network is out of warranty. This time handset submitted with job no. W[protected] dt 3/10/16. When the product is under warranty why i am asked to pay for the same.
This handset is a defective product of company and having problem in month or two.
Earlier the set was submitted thrice to the sevice centre. First time for the display problem on 25/4/16 with job no w[protected] and received on 12/5/16 and second time with the camera problem submitted on 16/5/16 with job no w[protected] and third time on 23/6/16 with job no w[protected] for display problem.

Looking forward to intervene into the matter.
Thanking you

Dated 11/10/16

Rishi bansal
12, gajanan nagar,
Shahganj agra
Mob-[protected]

Hello,
I gave my ps3 for checking on 8th of october, and after 2 days got a call from the service center and they asked a rs 11000/- dd from me. I asked them to please set a reasonable amount for it as the problem is faced by many ps3 users worldwide but they said nothing and hanged up my call. Then i called the sony service toll free number and manged to talk to the manager somehow. He was such a rude person. He also refused and told me to pay 11000. They think that money grows on tree.
At first they want us to buy ps3 for 20000
Then buy games at rate of 3000 bought 10 of them = 30000
Then they want us to pay a premium of 11000 rupees to get it repaired (The problem is faced worldwide)
The total sum = rs 61000
They think that we are money making machines they don't understand the value of money.

I am customer from India, My TV had little problem so i contact in India Sony service center and send them TV for repair before 3 months (Job no. J[protected] . But unfortunately TV was not repaired and damaged completely and now not in condition of running of it.

I have contact several times verbal and written in Indian Sony repairing center as well as Sony help center. But i have not getting my TV back and also i have given advance money Rs. 5000 for repairing the same that also not getting back.

Need your help.

Amit Lukka
[protected]

I purchased a Sony Experia device from Amazon, as per the manufacturer there is a replacement warranty for 1 month. I dont know why the the device showed som symptoms of faulty immediatly after one month. I submitted the device in Sony Service centre on 8th october and called and informed the Sony CC as well. I requested for replacement of device as there are so many issues with the device( hardware and Soft ware), but i got a strange replay from the customer care executive that they cannot replace the device and they will repair the same and give to me back. I asked when ??? They replied that they don't know because the service centre not having the part to replace the faulty one and I want to wait for the same.

I agian asked them to replace because there is no use o[censored]sing a device which is faulty within 2 months.

Requesting you to help me on this.

I submit my Television set date of purchase 17.05.2012 (out of warranty), Model No. KLV-32BX350 IN[protected] serial No. 3271741 for repairing Job No. J 62470414 dated : 05.10.2016. I deposited Rs. 4500/- as advance for above repairing job at your authorized sony service center Neosa Electronics (P) Ltd. 158, S. P. Mukherjee Road, Kolkata - 700 026.

But still now nobody reply me delivery date or approxmently period for this repairing Job.

I have purchased product -Sony CP-S15 Power Bank 15000 mAh . and it was not working properly . Very bad product not expected from sony. i used one week only and given to service center to repair/replace but from once month service center people are not giving the proper response. not sure if they are taking the action or not. they are not giving my product since one month . i am very much frustrated with Sony service center.

Hence kindly request you to please support to the customer and provide me the new or repaired product or refund me the money ASAP.

Please call me at [protected] or [protected] for more details