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Sony India Complaints & Reviews

www.sonyindia.co.in

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Updated: Nov 26, 2024

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So far, so good. Sony India is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Sony India will keep up the work and continue to help more customers with their concerns even better 🤝

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Address: Lucknow, Uttar Pradesh, 226002

Website: www.sony.co.in

Dear Sir,
Details of my device are as follows
Name: Rahul Singh
Phone nr:[protected]
E-mail:[protected]@hotmail.com
Country: India
Operator: Vodafone
Product(s):Sony Xperia M5 Aqua
IMEI nr:[protected]
Build number:E5663

1. I had purchased a Sony Xperia M5 dual Sim Mobile handset Model E5663 recently and this handset Is known to be water resistant as far as company...

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Address: Rangareddy, Andhra Pradesh, 500074

Website: www.sony.co.in

I've brought sony klv- w75d 49inch tv on july 1 2016...recently on august ending ive got problem regarding my tv panel..Its showing red light blinking 6 times...i've contacted sony they sent an engineer to check my tv and he said that it need replacement of panel...So its been like 25 days still we didn't get the replacement of panel...very poor service by sony...don't by sony products they are waste of money...

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I got an issue with my television for which I registered a complaint on toll free number as on 12/9\2016, I'd being 34512034 and my complaint was immediately assigned to my respective city's service centre STAR SERVICE CENTRE IN RAIPUR. Not being attended by any technician within 48 hours as told I gave a follow up call in raipur service centre and came to know that my complaint has been cancelled WITHOUT BRINGING IT TO MY KNOWLEDGE. I reregisterd...

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I have compliant 4-9-16. My TV audio not work . My compliant no.registered with us vide ID 34355479. Now one week ago one techniques come and say I have taken part next day but till date they are not come and I call then they are say me if your argent . Then take the TV in service center . I have Sony many call in customer care but they are not follow my compliant. Then I have say I talk to you senior about my compliant. But they are not...

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: www.sonymobile.com/in/products/phones

Dear Sony
I am very much dissatisfied with your service I submitted my phone at your service center located at Laxmi Nagar, Delhi on 4th of Sep 2016 its under warranty and due to some reasons its not turning on Date of purchase 14.08.2016 .I visited there again and again but no positive response .They told me that your phone is not turning on because of water and there will be a charge for repairing around Rs 14000, Frankly speaking...

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Address: 560098

Website: www.consumer compalints.in

Can the company let me know what would be the cost of replacing the led panel for Sony Bravia KDL EX520 40 LED TV. and where i can procure the panel. We dont trust the service centres as it is not run by the company itself. EArlier the company used to run the service centre and the trust factor was great.

My TV was working fine but suddenly last year it started to show pink and green colour. I called the service centre and...

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Address: New Delhi, Delhi, 110035

Hi I have purchased Sony bravia smart led tv last year with the Satyam electronics, pritampura delhi and since the first day the product is defectice and sometimes turn off itself, changing colour and sometimes neber turn on due to which earlier i have made complaint to them with in 2/ 3 months of purchasing the same and their person had come and taken the product to their lab infoming me there is problem in the mother board of the tv and...

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Address: Panchkula, Haryana, 134109

I submitted my mobile for repair at sony service center.When i got my mobile back, Sim tray was missing from it. I complaint about it but they are saying that they have inserted it while handover. it can be checked from CCTV footage that they did not inserted it. but they refused to show it. i am not able to use my mobile because of this. please let me know where can i report this. my email id [protected]@gmail.com

Below...

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Address: Ahmedabad, Gujarat, 5000038

We purchased a sony 42 inch TV about two years before.we handled it very nicely. With out any reason the pannel of tv set gone bad. All of sudden it stop workinganf what only we see on the screen is two bright line. SONY TV Service Center says this is common problem with sonyTV products.
repairing cost is more than half of the new set.
Do not buy Sony TV. This a watse product of Sony. However other producs like camera are good....

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Registered complaint on 10th Sept.2016 Request no. 34480482 assign to authorized service center Teknika Electronics Dombivli (E) = [protected] /[protected] . Try to contact them 40 times but they neither receive call nor come back. Today is the 5th day but till our issue has not resolve nor attended. How co like SONY has appoint such unprofessional service centers. We are just stupid we purchase SONY product....

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Address: 201306

This mail was send to Neeraj Kamra

eep sah
11:55 (11 minutes ago)

to Neeraj
Dear sir/madam,

This is in reference with job no W[protected]. At the time when phone was submitted to you, phone was switched off and water damage identified by your service center expert. After two or three days I received a call from your end about to change motherboard and battery as damaged by water....

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Address: Hazaribagh, Jharkhand, 825301

I bought. Phone from Sony in April 2016 and 2 months later his ear speaker getting damage and I submit my phone in service centre fortune hazaribagh in 23/7/2016 and yet my phone not give me back I'm contact in service centre he told me your phone is given back in 7/9/2016. But my phone is not given back my phone register no.[protected] and job no.w[protected]....

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Address: Amravati, Maharashtra, 444601

We have repaired the home theatre player on 29/08/16 at Sneha Ele. Sony Authorized service centre Amravati (M.S.) problem recognised centre port not working so change part no.[protected] nos. of IC CXD9788AR invoice no. J6/FY16-08/000440 Amount Rs. 1652.00. But problems continue now the service centre repairing estimated of Rs. 2250.00 for change the Motherboard. Now we totally confused for repair or not. If they firstly give the total cost...

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Address: 560098

I had purchase a sony bravia Led TV EX520 40 and now I am facing a problem with the panel. It is showning vertical green line and the picture is hazy. I called the authroised service centre for detecting the problem. But they are charging exobitant price almost the cost of TV for replacement of panel. It looks like I can buy one more tv of different brand with the cost of repair.
Sony being a branded TV good at its product. I am surpirsed...

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Address: Panipat, Haryana, 132103

Website: Sonyindiacare.com

Subject: Replace of led tv.

Sir im sunil jain from panipat. My mobile number is [protected].
I purchased a 32" Sony LED in JULY2016.Now i am seeing a vertical bar of white line and distortions on the screen.I complained to the customer care and they came to inspect the TV.They told that it was the display panel problem . I mean after buying a top quality product and that failing within one month o[censored]se...

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Address: 400092

I had purchased a sony xperia m5 ds/gold mobile phone on 24th july 2016. After few days of purhasing the phone i started facing battery issue, my phone used to get discharged even after charging for hours. I handed over the phone to service center for looking into the matter but till date i have not yet received my phone back resiong that it is not repaired. I had buyed the phone looking after the reputation of the company but the service...

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Address: Pune, Maharashtra, 411004

Service given by Aaradhya enterprises(Pune) was not good but it was worst. The behavior shown by Lady over there was quite surprising. She wasn't even listening my problem clearly and giving vague answers to my problem. She was talking harshly and rudely. I thought sony's customer service was best but now i don't think so. If the service people don't know how to do talk with customers and if they don't know the knowledge about technical things...

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Address: Kolkata, West Bengal, 700033

I recently purchased television, which is not working.
I raised a complaint (no.[protected] on 30th August and was told that someone will come and attend to the problem in 48 hrs.
When no one came to attend to my complaint I raised another complaint (no.[protected] on 3rd September.
The service request was assigned to Neosa Electronics (P) Ltd. Phone No.[protected] / 40159525.
I also spoke to the person there...

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Address: Panipat, Haryana, 132105

Sir i am sunil jain from panipat.my mobile number is [protected].and my complaint number is 34473929.i purchaged sony led tv one month before in panipat.today sony service enginer come to at home and checked the led tv. he told me led tv panel destroyed and told me we are repaired led panel desplay but i am not ready for repaired of led tv. please replace with new led tv .thank ing you....

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Address: Khordha, Odisha, 751020

Hello,

I am using Xperia Z5 premium Dual Phone since November 2015, but I am facing lot of Problem.

1. - Hang
2. - Heating Problem
3. - Poor Battery Life
4. - Poor Camera ( Response Time and Taking picture is not clear in low lights)
5. - Head Phone Jack port un-functional ( Hardware Issue)

I replaced my Phone Recently via Sony Service center and they gave a a swap...

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