Sony India Complaints & Reviews

दिनांक 28.9.16

सर,

मी आपला सोनी झेड5 साधा, जॉब नंबर W[protected], दिनांक 19.9.16 ला डिस्पले गेला म्हणुन वारंटी पिरीयडमध्ये रिपेरींगला परत टाकला आहे. तसेच 22.9.16 ला आपल्याला सोनी कंप्लेंट वेबसाईटवर मेसेज पाठविला आहे. आणि मला आज 29.9.16 पर्यंत माझा डिवाईस वारंटी पिरीयडमध्ये रिपेरींग करुन अद्याप मिळालेला नाही आहे. तेव्हा आपण लवकरात लवकर तो डिवाईस वारंटी पिरीयडमध्ये रिपेरींग करुन देणे. तोपर्यंत तो डिवाईस मी घेणार नाही. अन्यथा मला पुढील कारवाई करावी लागेल. धन्यवाद.

आपला स्नेहांकित,

श्री शिवाजी नारायणे

I have bought a sony bravia led tv 46"for an amount of 85000 rupees but now the screen panel is not working. so i contacted the customer care and they asked me to approve an amount of 30800 rupees just for its repair which is more than 1/3rd of the cost of tv. moreover, i can buy another tv like loyd 42" in that amount. also there is no guarantee that the product will be working even after repair. the main thing is the product i m using has never been mishandled and it has never gone through any external impact, even then the screen failure is an evidence that the sony led tv has a manufacturing defect. then i decided to put forward my point to sony india through email and they didn't even bother to reply at the end. i was so frustrated and decided never to buy a sony product. today we see a lot of advertisement on tv about sony bravia led tv and sony is spending a lot but if the company spend only half of that money on hiring better engineers, the product wouldn't be a failure. so i advice to all that never go by brand name sony and advertisements.

Dear sir / madam

My name is sanjeev arora mobile [protected]
With extreme disappointment i am writing my bad experience with sony led kdl43w800c product. Within 1 year the motherboard which is the main component of the product stopped functioning. I have to call service centre many times to get same repaired. Mr shakil ahmed customer care representative was really rude on my request of extending warranty because i lost my trust from sony product.

From product quality to customer service was worst experience ever compared to other product i have purchased.

I am writing to get either my complete product change or extend the warrant complimentary. So i get a self grantee from sony that they them self trust their product and in return can assure their client that the product will not damage me for another two years because of their poor quality.

By Anonymous User

Sony Channel has stepped behavioral attitude towards serial Ek Duje ke Vaste. Its a harassment for the whole cast and crew to stopped /wrap up the show 7-8 episode in the middle of story. This show is very famous among many people internationally. They have stopped repeating and put all the blame PH. Any show may get definite slot so how can they pressure PH to change the lead or wrap up the show. This show has 5 th position worldwide. .One can check twitter/ facebook where all complaints about not to close show in the middle or pressurize PH to wrap the show. They have done like before also. Better if this channel's broadcasting right be cancelled.

I had registered a service request for my sony home theatre system repair on 19-aug-2016. This complaint is assigned to benchmark infotech, ganganagar, bangalore on 20-aug-2016. Till today nobody has called & attended the complaint. Some how i came to know that the problem is with my dvd optical lens. I have disassembled a lens from dvd myself & took defective lens to benchmark infotech service centre to order new lens on 14-sep-2016. I have explained the above thing to them but they didn't respond properly. I have ordered new lens on the same day. They took rs. 1000 advance to procure the spare lens from head office since the part was not available with them. Till today (26-sep-2016) i didn't receive the part. I called them several times but they are not responding properly. My home theater is idle from last 1 month.

Sony's products are good until anything happens to them. After sales services are worst than any Chinese phone makers in the market none of the Customer Support Calling Agents, Chat Support or the service center will help you if your product needs repair either in warranty or without warranty. It was my bad luck that I bought a Xperia M5 dual and so is the result I'm having in my hands.

The Sony service has now become a big headache for me. I submitted my phone on 17th August at Rai & Sons, Sector 47C, Chandigarh they send it to L4 Ludhiana after 25 days phone came back and service request was closed and I was told that my phone will be swapped and it will take 1 or 2 more days but after 4 days I received a message that says that a new service request has been created to swap my phone and when I called Sony Center they said in a day or two I'll receive my phone. Today when I called customer care they are saying we don't know how much time will it take but it may take 5-6 days. I'm getting sick of Sony's after sales service.

40 days is too much long time to wait for my phone(and still waiting). My newly created ticket id is: W[protected] and the older one was W[protected] please help me.

None of the Sony representatives is helping neither the calling agents nor the Rai and Sons also I'm not getting any reply even from servicehead(a)ap.sony.com this is really weird. Please help me to get out of this, just swap my phone and send it to me.

I'll request everyone not to buy any of Sony products.

Sir I have complaint sony customer care centre on August 14, 2016. One technician has came at my home one August 17, 2016 and open LED and working for one day he charged 600/- Rs . for that. he has not given any kindly of receipt of payment. Sir I contact to service centre of Club Electronics, South Extn.II, New Delhi. on august 21, he said product will bring at centre. I brought and gave centre of sony tv. one august 21, 2016. he said today or day after day I will convey the message what is problem. he convey on august 27, that panel of LED will replace with new one. total amount panel is 10670 /- Approx. I have deposited half payment of that. He has not any telephonically talk with me from his side I have contacted many times. he told that part will come within 10-15 day. Sir I have facing problems after i have paid the half amount as he required. Sir he had not conversation with me so far regarding that how time will take for resolve.
(LED Sl. No. 3257253. of Service Centre )
Sir I shall be very grateful to you if you help me in this regard.

Birendra Kumar
D-31, I. B. Conoly, Bapudham,
Chanakyapuri, New Delhi 110021.
Mobile. [protected]

Gave playstation 4 500gb for repair, no display.service center says can't be repaired has to be replaced as it was in warranty.it's 15th day today no response from service center.called sony india representative.he said wait for fruitful decision of sony india.they are just lenghtening the time and not responding in a systematic way.they should tell me what and when i will get the exchanged ps4.not sent to upper officer thing

Dear sir my Sony laptop E15136/S I[protected]GB-W8 stolen I also complaint to the police station but not yet telling please help me. I purchased my laptop in kopal computers at Secunderabad in 2013 June .my laptop stolen in Vizag December 2015 22nd date. Immediately complaint to police station in gajuwaka Vizag but no one address my laptop please help me.

My laptop Sony vaio svf1512sns has 3 year warranty under 2 year they have repaired more than 4 times again hard disk issue rised and have to replaced i have given laptop on 27_08-2016 and today they called to take the laptop[protected] when I went to received the laptop they are charging 12800 rupees and I said why should I pay i[censored]nder warranty they said u have not mentioned that I told them but now they are saying like that now they are saying call me on Monday[protected] i told I want today they are saying if you want today we will open the parts and take the laptop behaviour is very rude I need justice I know again they will change the parts please help me

I had given my Bravia TV for repair almost a year back. Service after more than 1 month confirmed that the TV set is not repairable due to unavailability of spare parts. As the TV of out of warranty they informed that Sony is giving 25% discount at the list price on the purchase of the New TV set. We are Ok with that and went for purchase of new TV to the service centre. But they denied to accept our Cheque and asked to submit the draft. We talked to the customer care and they had confirmed that both the Cheque and Draft shall be acceptable to the service centre. However even after that the service centre is not ready to accept the Cheque. Now after almost 1 year they had called again and still stuck to the same point. Also the executives at the service centre are very rude and that very shabbily. Can anyone look into the case.

Reference : Sony BRAVIA TV Model KLV-32EX300 Serial no. 2672637.

I have given my TV for service to your Authorized Service Center M/s Onus Services, Patna vide Job no. J62067466 dated[protected] with symptom – Lines on screen. Upon inspection of the set by our engineer, the Display Panel needs to be replaced to service the product.

Till date my TV do not get repaired and now I got mail that it would be be get repaired and I have to buy new TV.

I got the following reply from SONY TV:

Since the spare avaibility is limited, as an alternate option we provide you an offer of a new Sony BRAVIA TV at 75% of the set’s Maximum Retail Price (MRP) i.e. 25% discount on the MRP of the new product.

Though this complain I want to raise some point:

1. I have purchase this on March 11, approx 5 and half year back and this was my second SONY TV which I have purchased in 2004 and its running successfully till date. DO you want to say that life of new TV is shorter than old one?
2. When Sony have sold the TV, why they should not give the parts and service?
3. Why should I buy new TV again from Sony where parts availability is too tough?
4. Is the resale value of the 5 years old TV is 25% ? We are already getting discount of 7 to 10% in Sony, so only additional discount is only 18 to 15%.
5. What is my fault?

Team Sony,
Request you to please call me against job No. W[protected],
its just 3 months post my phone being repaired twice once for motherboard replacement and second for screen replacement due to screen touch issue under warranty, just in 105 days my screen touch has stopped working and the service dept advised me to pay 6K to replace the screen

Self approached authorised sony service station at yamuna nagar haryana named as 'vipan electronics' for enquiring price of new remote of sony dvd player for model no. Hbd-dz 340 k, however they told me to submit first 290 rs & then only they will advise price of remote & if i donot buy then this money is non-refundable. Just to enquire the cost they took 290 rs which is highly unethical as per policy. Kindly look into matter & revert. Awaiting ur prompt action on service station centre on same.

I purchase my xperia z1 (c6902) on[protected]
Now i have problem of heating, not able to receive call as and sometime receiver not working.
I go to shree sai services (sony care)
On[protected]. and give my phone there for repairing.
After 2 days they call me and say that the estimate cost for repairing is 17000.

But sir my phone is in under warranty so why i have to pay money for repairing.
And one other things is that i pay rs. 16990 for my phone when i purchase.
I call many time to customer care of sony and also mail to service head but no one give me reply.

Shree sai services (sony care)
Ph : [protected]
Ticket id :- [protected]
Job no :- w[protected]

Dear sir/madam,

I had purchased sony 32 inch lcd tv on 2013 from croma with an extended warranty.

Around two to three weeks back my tv started giving me display problems and i called the help center, even wrote a mail to them but no action is taken.

The tv mechanic told total cost involved would be 14-15 thousand. After spend 36 thousand on the tv, in three years i would need to spend again 14-15 thousand.

Even after multiple followups we have got no response from the customer care.

Request you to assist in the repair of the same.

Name - jayesh thakkar

Number - [protected]

Many thanks.

I am use sony m4aqua duel phone. i am submit this phone 6 time in servoce center. but problem not solve. my job no is w[protected]. i am purchasedphone december2016. after 3 months set is out of warranty. i am not going udaipur for every times when phone is problem. i am middle class family and comany not stifisedme. please replace phone i am goingconsumercourt

I buy sony experia m5 of Rupees 35, 500/- on date 30/11/2015 and getting some problem in it, like i can't make call from it and touchpad also not working so, i went to sony service center (S.S ELECTRONICS KANGRA) on date 08/09/2016. They submit my mobile on date 08/09/2016 and till now date 20/09/2016 didn't respond. Each time when i ask them about mobile they continue extending the date..

now i am very much upset from Sony’s service. so please help me to solve this problem as early as possible.From last one month I didn’t contact to anyone and due to this I am going in loss in various manner boz I didn’t hve any kind of data with me..
email:- manish.[protected]@gmail.com
[protected]@gmail.com


service center Job No. W[protected]
Ticket ID [protected]
IMEI No. [protected]

I bought this mobile som 7 months back.My screen got broken and from that time they cudnt repair my phone screen.Customer service people told screen is not available and you can buy a 24000Rs mobile for some 18000Rs which is not affordable for a student like me and it would be a total expenditure of 15000Rs for my z ultra plus 18000Rs for the new 1.This is not fair.I enquired if the screen is available anywhere else and nowhere the original screen is available.Then im using a normal touch mobile till now.Nw when i again called the customer care they were like they will provide wth a refurnished piece for 7500 Rs.Bt my mobile i havnt even used for a month.its brand new and how com you provide me wth a mobile Wch had complaints and had been repaired and given.
I hope necessary steps will be taken.Either i shud get my mobile repaied with a new screen for which im ready to pay for the repair or any oder sony mobile for the present market price of my mobile.

Dear Sir / Madam,

I am not happy your services, you cheat me. Your service centre is totally frauds. It is not possible that main board same problem after replacement.

I want refund my money only.

Now, I am going to Lounge a case against Sony service centre, Gurgaon and Sony India .

Satyapal Yadav
[protected]

Sent from Yahoo Mail on Android

On Fri, Sep 23, 2016 at 3:14 PM, SonyCare
wrote:
Dear Mr. Satyapal Yadav,

Greetings from Sony India. Thank you for patronizing Sony product.

This is in reference to your e-mail dated 20th and September 2016, addressed to us, regarding your Sony BRAVIA TV, Model No.KLV-24R402A, Serial No.5432270.

We understand your concern towards your Sony BRAVIA TV.

We would request you kindly allow us to pick up the product at our service centre so that proper inspection can be done. As a special case consideration, management had approved transportation charges on free of cost basis.

We regret that without proper inspection of the product, we would not be able to derive on any conclusion on this matter.

We solicit your kind understanding in this regard.

Thanking and assuring you of our best services always.

With Warm Regards
Shakil Ahmad
Customer Relations Officer – North Region
Sony India Pvt. Ltd