Sony India Complaints & Reviews

I had submit my laptop on 16 se 2016 service executive told that they provide the laptop within 7 day after that I contact them many times but they have not provide me a satisfactory answer and provide the next date on every call/visit please provide me a my laptop after service on utmost urgent basis.

My email id is [protected]@gmail.com
Mobile ni.[protected]

Please revert me on above contact details

Handset was submitted for servicing on 29th Aug 2016 and has not yet been serviced. No specific ETA provided for the handset repair and i have called several times now to enquire about the same and i am being told that it will take another one week. Received a message on 15th October that the initial WorkID has been expired and they have generated a new one for the same.

Sony power bank is fake delivered from emart.com is not working emart.com is a fake web site which selling local products under names of some superior companies like sony. this web site make money loss to people who wish to buy those products under offers offered by emart.com.they shiped a fake power bank in not working condition and without having complete components.
So don't buy this product

I am really frustrated with your sony service i am going to throw my 1 lac android tv to your store and make it worst for your company if you don't get my tv fixed. I called on 11th october 2017 they said they have some technical issue so call us on 15th October and our tv gurantee expired on 13th ocotober .

The problem was SONY sound there was some little bit noise so technician tried to help from phone of service centre and then all sound gone now worst technician visit us who even don’t know how to put wire (single) my family had to help him out to carry from wall. Now TV technician saying without any knowledge that tv sound card is gone it will cost 15k (without checking or testing anything)

THIS IS SONY BRAND i am really surprised.

IF YOU PEOPLE DON”T RESOLVE MY ISSUE WITH 48 hours i am going put all over internet and POPULATE this note and throw you TV to SONY CENTER STORE .

YOU Have torched me mentally i am frustrated because of you people

Call me at [protected]

In only 4 yrs sony tv become non functional.
I have spent 57 thousand to buy it, with a mind set that i want to buy a best tv.
But it was my mistake to purchase it as in only 4 yrs their is a display problem with this tv and the company is saying it is of no use to get it repaired, as it will take 12 to 14 thousand to get it repaired, where as you can buy a new tv in 16 thousand with 5 yrs warranty.

Please help me to understand that, sony is equivalent to chinese brands, where we can not trust to pay a huge amount.

I have sony xperia z2 7 mobile brand which was i bought 32000rs as expected that mobile have all kind of applications and good brand mobile but as per specifications i was search this mobile have worked with lte services but actually there is no any option to change the network so as i understand i can't use this mobile as per 4g network so please kindly request to you please respond and resolve this problem otherwise i will communicate with owner of the company as soon as possible if not resolved. thank you. my contact no is [protected]

I have purchased new Home theater in the month of July 2016. But it started giving problems. It always go on standby mode. I have complained to sony customer care and they have visited the hose to check. But it was temperary solution and the issue is reoccurring. I had call customer care and complain again. They never came to help. I called back to check the status of the complain but still no response from Sony.

I have a TV that is 2 years and that does not on some times. After giving complaint one executive visited our house and said the TV Screen is damaged and hence it does not run. Asked for 28 thousand to replace it. But how come it runs when we unplug the power cable and re-plug it. He said bcz of display is damaged.

Need support in fixing the issue.

I have bought sony c4 dual model phone with last 10 months i have faced 3 times service issue. When ever i ask to sony customer care ther is no response they telling me that just ask at service center but in service center they telling that this model is getting repeated problem i don't know what to do so i made a complaint at here if possible help me

Regards
Dinesh kumar r
[protected]

I had complained many times since 06/10/2016, regarding repairing of my TV.to the customer care, Raipur (G C )as well as to the delhi office through toll free number.Last complain is ID 35281717.But nobody has attended the complain till date.Also the same has been register to the complain board.The TV has sound but the picture is not appearing. I had checked up with the cable connection, which is ok. i had purchased this tv from LOTUS, RAIPUR &the bill no. Iis. 81R 1006726, dt.13/02/2016.my reg. mob. nob. is [protected], &[protected].

21/08/2016 I made an installation request and got revert message - assign to B.R Enterprise. Same day Mr.Anuj Mittal mob : [protected] visited and after opening the box found that table stand and wall mounting are missing. He took photocopy of invoice with him. On 22/08/2016 I got message - assign to star electronics and on 23/08/2016 Mr. Roshan mob: [protected] called me and said that we are unable to help you contact your dealer. After contacting dealer they didn't give any satisfied answer.
My product details as follows:
SONY LED MODEL NO : KDZ42W700B
PURCHASE ON 28/07/2016
INSTALLATION AT : FLAT NO 602, C-1B SAMRIDHI APPT D.D.A HOUSING COMPLEX SEC-18B DWARKA DELHI PIN-110078

KINDLY RESOLVE THE ISSUE AS SOON AS POSSIBLE

THANKS
VIJAY KUMAR
PH:[protected]
EMAIL : [protected]@yahoo.com

Sir, My above model TV was running quite well but since one week it is giving a problem. The problem is when I switch on the TV it sometimes starts and sometimes picture did not apper on the screen. After -3-4 gentle knock/thud on the top of the TV /or moving/ or jerking the TV it blinks and picture starts appearing on the screen and TV works very nicely. The picture and sound quality is excellent. The TV switch on/ off button is also needs to be checked, whether the problem is due to that. But my layman"s understanding is that either something is loose or some parts etc. is defective, which is causing the proble. Therefore, I lodged a complan to your All India Toll Free No. on 06.10.2016 and the complain number is 35030394, I am putting up in Patna. The Patna service man visited my residence yesterday i.e. on 13.10.2016 and refused to do anything saying that the TV is old and he would not touch it. Then from your Toll Free service I was advised to put an e-mail to this effect which is narrated above. Since TV Screen and sound is excellent, I feel there is still not time to discard the TV and rather try for its repair. I request you to kindly, look into the matter and suggest the course of action/ option to me.
With Regards.
Rajiv
Flat No. 42, Exhibition Road, Patna-800001

We bought Sony Bravia TV in the month of MAY, 2015th great hope of spending another decade in its company.
We bought it from FLIPKART vide Invoice No: KOL_DAN_01L[protected].
But the set started malfunctioning in AUGUST this year, precisely after 15 months of purchase.
Next, the Sony were contacted job number 33938541. A technician visited us with strict vow that he would not touch the TV set, (since he is not authorised to do so. What for he came ! ), but collected his fee of visit ( for which he is authorised, at least) and left. Of course he promised, the Sony would contact us for repair of panel.
Next Sony contacted us and started bargaining for the cost of replacing .starting from Rs 16000 + fitting charge to fitting + transport charges -with no guarantee that this will not malfunction again.
Their standard plea is that the set has crossed one year of purchase.
I want to know whether after spending huge sum for SONY BRAVIA
can a buyer not hope for uninterrupted performance for several years?
Can the SONY take cover under the stale plea o[censored]npredictability of electronic item for defects of its product?
Am I to believe that SONY is marketing third grade products here with no quality assurance but free to charge high prices for it ( since complaint forum is flooded with similar complaints from many customers) ?
Future customers should be aware about the experience of their predecessors before thinking for a TV set at home.

Sony india — *sony bravia klv 40r452a - 6 times red light blinking issue*

4 reviews
User jitesh sony on jun 26, 2015
Submit a complaint
This complaint is regarding the sony bravia kdl - 48w600b we had purchased on september 13, 2014 on 25/09/2015, we faced an issue with the television automatically switching off while we were watching it. when tried to restart the set, we experienced an issue which is a known issue worldwide i. e. 6 times red led blinking issue. the red led blinks on and off for 6 times and the tv is not operating properly. before calling customer support, we performed factory reset; however, the problem still persists. even the technical support couldn’t resolve the issue and informed us that an engineer would visit us there will be a charge for 230 inr for the visit and service charge would be rs 1200 as service charges inr. also, if the problem is with any part, we will have to bare the charges and this entire process would take 10 – 15 days, which didn’t make any sense as the issue is not because of mishandling or careless use of the product but with the product/model itself. during my conversation with customer care, i requested to speak with a manager so that i could escalate the issue and expedite the process; however, i was informed that there was no manager available and i would receive a call back, which i didn’t. it is very disappointing when you have to go through this with a brand like sony. if an led tv from a brand like sony doesn’t work for even 2 years, on what basis should customers differentiate between sony and other brands? it makes more sense to buy products from cheaper brands which cost far less, and unfortunately if there are problems, the repairs are also going to be cheaper and faster. thanks! syed sajid [protected]

We have procured sony lcd tv-32' (32bx300)-04nos & sony lcd tv-40' (40bx400)-03nos, but the display screen are simultaneously going rough, hard & spotted. as per attached photo for your reference (out of 07nos tv 04nos tv found same case).
Please look in to the matter sympathetically and arrange to replace all 07nos tvs for company image, reputation and customer satisfactions.

Nb:any query regarding complain pl. contact mr. jugal kishore pradhan (mob:[protected])
M/s:jindal steel & power limited
Trb iron ore mines
Tensa-770042
Sundargarh, odisha

I bought a new Sony Audio System on 30th August 2016 with model Sony MHC V6D. Within very short usage (on 3rd Oct 2016) I found the it stopped functioning and emitting heavy smoke from the back side of the system. I immediately raised a complaint on Sony customer support but I found the local service executive turned after two follow ups. He examined the system and told us that system needs to be transferred to the Service center and he will get back to us with the vehicle.its almost 10 days and no one responded till now. I followed up the service center twice, But of no use and no response. I brought Sony Audio System spending Rs.30, 000 with loads of expectations on the Brand, Service and Performance. But, I was disappointed in all aspects. I request Consumercomplaints.in forum to take my disappointment to the notice of Sony India and get a solution to my problem immediately. Service Request ID: 34862215

I have one sony kdl-32w670a led tv. Screen of that tv has been changed by sony last year and this screen is in warranty of one year. Now screen again not working and i complained within warranty period. Sony service center told me after one month of complaint that they do not have that part any more. Now they offer me to purchase new led tv with 25% discount on mrp and 12741 rs. Less for money paid for screen. I want to know why i should pay 15500 rs. For same configuration led tv as i have while it should be repaired free. Product is not available is not customer fault and why customer born that money. I am not in condition to pay and already one month passed on this query with sony. My complaint date is 01/09/2016 and complaint no. Is ccid 34274757.

I gave the music system for repair on 25/08/2016 to Sony authorised service centre in Khothrud, Pune, India. Job no. J62064858. I was told that the parts were ordered and if we dont receive the parts in 10 days, you can take back the music system. In last almost 3 months, there was never a single phone call from the service centre. I called them several times, every time I got the answer that we will get back to you in 2 days. I never got any call from them. Today, when I called again, they said very shamelessly that if you want you can come and take the music system back, we dont manufacture the parts here, if company doesn't send the parts, it is not our problem. It is very frustrating. And it was very arrogant tone in which they were talking with the customer. They did not even apologize for the delay from their side. Very shameless attitude.

I bought sony home thatre model htrt3 1 month ago but its display gone in just after 20 days. I have logged the complaint in call center and my request id is 34768796. Engineer did not visit and without checking picked up my equipment by pick up boyon 28th september 2016. Now i am regularly following up from call center and service center as well but i am not giving satisfied answer tha when i will get my home theatre back. Call center people are dumb and always gives same reply and denied to transfer the call to senior. No one try to follow up with call centre even.

Service centre address is f 1 info solutions & services pvt. Ltd; 208; 2nd floor; ashok bhawan 93; nehru place; new delhi

A big no to sony product. Worst service ever received by call centre ans service center as well.

Ram bisht
[protected]

Plz don't use any sony products, its too much bad response also bad quality products from sony. I complaint regarding my RV 22 deck on customer care 5 times, till not ans from sony...it's too much harestments fromm sony, plz don't purchace any sony products friends..

My music system not repair, also service centre behave rudly, also not return my system

I have sony tv bravia kdl42w700b.
I am not able to connect this with bose speaker on blue tooth.
Same speaker i can connect with ipad easily.
This to when i go to setting and on blue tooth sign on tv it start searching for the device but it cannot find although the device bose speaker with blue tooth connectivity is switched on and kept next to to.
Please help.
Thanks
Regards
Uberoy