Sony India Complaints & Reviews

Purchased Sony power bank 10000mAh thru askmebazaar.com supplied 6700 mAh product stop functioning after 2-3 times use its neither charging nor getting charged when connected to socket only 4 LEDs are flashing arrange to call back product and pay my money back askmebazaar.com order ID AB3187611 dt.[protected]

Dear sir/madam, I am writing you to express my dissatisfaction with a Sony Vaio laptop (Model name- SVF15213SNW IN5, MODEL NO. –[protected] . I bought in your store 04/03/2014 with one year warranty and I also extend warranty of another +2 year with extra fee of your company. So I have total 3 year of warranty. This laptop is just disgusting bad things in my life. I got so much disappointed by this laptop. There are so many problem I face. There are window 8 installed from the purchasing time. There are a list of problem. 1. The biggest problem is that it is so much slow. It take minimum 5 to 10 minutes for start and same as 5 to 10 minutes take to off. There is a big problem of hanging. It got hang many times with 1 hour of working. 2. Laptop demand everyday for many types o[censored]pdates i.e. window, Sony update, software etc but there are a big problem about updating of these. 3. Hard disc of this laptop has been crashed and there are no help provided from your service centre. I lost my all personal data. It make me so much sad. After crashing of hard disc I purchase another hard disc from market. I face so much loss. 4. I can’t work properly with my designing software. I have so much loss with my job only reason this laptop. I definitely need this situation to be solved as soon as possible. I made this decision to buy the laptop at your store, because previous good recommendation some friends of mine gave me about your store. Thanks in advance for your response. Your faithfully, Hariom kaushik Village- Sutana Dist- panipat Haryana (132103) [protected].

After buying the product i have faced the problems following are the trailing mails and the reply from sony they just fool me all around Sony xperia C3 Dual Handset IMEI No. [protected] Work Order No. W[protected] 1 ]First incident From: [protected]@gmail.com Sent: 24/08/2015 14:05:05 To: questions.[protected]@support.sonymobile.com; [protected]@accelfrontline.in Subject: JOB NO- W[protected] & JOB NO- W[protected] Hi, I am kunal Jagdale Mob.No.[protected]. JOB NO- W[protected] & JOB NO- W[protected] are submitted on 22nd Aug 2015 at sony service center [Accel Front line LTD, Pune]. JOB NO- W[protected] I have submitted my sony Xperia C3 Dual due to facing following problems 1] Photoes taken from rear camera are looks like painting after zooming in the photo. 2] Wi-fi dose not work regularly after removing phone from stamina mode it works when unlock the phone but after lock the screen its stops like in stamina mode. 3]Music player stops automatically with blurred sound when listen music through headphones. 4]Gyroscope dose not work even in diagnostic test is failed for this. JOB NO- W[protected] 1]Headphones ear buds covers remove on sided automatically because it dose not stick well. Its been less than 2 months i buy my first smart phone paid 18k for it with high trusting on sony . Very upset with this types issues happen. if the camera & other things are need replacement for this means it was not not checked properly or if checked not debug properly this dose not expect with Sony Quality . i love sony products for music, camera & Picture quality please don't make me feel regret to be with you. Thanks & Regards Kunal.R.Jagdale Mob.No-[protected] 2 ] Sony Reply on my mail Dear Mr. Jagdale, Greetings from Sony Xperia support. We value the importance of your concern. In response to your query, we would like to inform you that as per our records your handset is ready. Hence, we would suggest you to kindly contact to Service Centre to collect your handset. Further, if the issue still persists kindly revert us back so that we may assist you better in this regard. If you need any assistance or clarifications, please feel free to contact Sony Xperia Support at the Toll Free number[protected]Working Timings-9:00am to 9:00pm: Mon-Sun) alternately, you can email us at questions.[protected]@support.sonymobile.com For the latest news, information and product support please visit www.sonymobile.com/in Thank you for contacting Sony Xperia Support. Always looking to serve you better. Kind Regards, Komal Tailor 3 ]After first time servicing I receive the handset and with same problems mail again Hi, As problem is elaborated in trailing mail & i have pick my handset submitted at service station yesterday all the problems mentioned about the handset [ JOB NO- W[protected] ] except than music player are as it is. I am very unhappy about service received.I do not buy this product to leave in service center rather than using it. There was no engineer at service center to give technical justification on the problem .In customer copy it is mentioned that Software update H/S is OK . If technician check the handset as comparing with the problem mentioned properly there will be no problem have to be occurred but still 1.Gyroscope not working 2. Camera picture looks like an painting after zooming it after software update means there is no effect of software update happen then why should without checking handset is handed over to me.3. The back cover is loose may be the internal threads are not fitted properly . If there is any need to change means product was not checked properly at the factory during manufacturing probably that whole Product that i used is must be faulty at all. I do not have enough time to visit service center again and again as facing such problems but still i visit twice. Is it all means your comprising with your quality and do not care about customer satisfication and thinking that customer will come back again again for the same problem he faced . Please provide the proper justification on the problem & let me out of this ASAP & i need replacement . Thanks & Regards Kunal Jagdale Mob.No-[protected] 4] Again sony reply Sony Mobile SupportSign upSoftware Update Dear Mr. Jagdale, Greetings from Sony Xperia support. We value the importance of your concern and seek apologies for the inconvenience caused due to the repeated issue with your handset. We understand that its not easy to visit Sony Authorized Service Centre frequently but in order to escalate your case to our relevant department the device must be at the service centre and we can help you in a much better manner through work order number. So, we would request you to please visit the nearest Sony Authorized Service Centre again and revert with the work order number of your case, so that we can keep track on the repair process of your case. For location of a Sony Mobile Service Centre nearest to you, kindly access the following web link: http://sonymobile.servicetrack.in/ We seek for your kind cooperation in this regards. Pursuant to your request for replacement, we would like to inform you that the Sony Mobile Service Centre would decide to service the phone or swap it with a working unit of the same model depending on the nature of concern in the phone and the level of servicing required. Hence, we are currently not in a position to comment on your request for replacement. If you need any assistance or clarifications, please feel free to contact Sony Xperia Support at the Toll Free number[protected]Working Timings-9:00am to 9:00pm: Mon-Sun) alternately, you can email us at questions.[protected]@support.sonymobile.com For the latest news, information and product support please visit www.sonymobile.com/in Thank you for contacting Sony Xperia Support. Always looking to serve you better. Kind Regards, Akansha Mishra Sony Xperia Customer Services 5 ] Again i mail the details as per their request and submit the phone to service center Hi, I have submitted the handset under Work-Order NO. W[protected] on 31.08.2015 at 10.15 am with the same issues mentioned with it which i faced again. Intimate me before do any kind of deviation on device with proper justification . Thanks & Regards Kunal.R.Jagdale Mob.No-[protected] 7] I again mail them after receive a phone call from sony service center HI, With reference Work order no : W[protected] As per above trailing mails i submitted handset on 31aug . Today i have received an phone call from sony service station [ ACCEL FRONTLINE LTD, Ph.No:[protected] ] at 3:42 pm .The respective person give the information about hardware deviation with product in respect to the complaint i register .The camera/ mother board need to be changed but the required hardware part is not available so its takes 10-12 days . But i already mentioned the problem that i have faced from just after some days buying the product & still after submitting the handset twice at service center and taking regular follow ups and after that this time you come to know that camera/mother bard is not working and need to be changed because it is faulty means your try to fool me first time by just updating the software .With leaving other brands i choose sony for its quality & service and this kind of things are i never expected from sony. By changing the camera/mother board now the product must working again but now i cant guaranteed & trusting that the product will working to long with this kind of defects & i do not have time to run again again to service station .Very high trusting i choose sony & invest 19 K for buying my first smart phone . I do not want any changes in the handset and kindly arrange the replacement very urgently . Thanks & Regards Kunal.R.Jagdale Mob.No-[protected] 8] Again sony replies Greetings from Sony Xperia Support. Your query has been registered and the reference number is 1-[protected]. We will endeavor to respond to your query within next 48 hours. For future emails concerning this case please include the following line in the message subject field: 1-[protected] Please do not respond to this mail since it will not be delivered to any recipient. Alternatively, if you need any assistance or clarifications, please feel free to contact Sony Xperia Support at the Toll Free number[protected]Working Timings-9:00am to 9:00pm: Mon-Sun). Thank you for contacting Sony Xperia Support. Always looking to serve you better. Kind Regards, Sony Mobile Customer Support Please visit www.sonymobile.com/in for the latest news and updates on Sony Xperia productions. Does your mobile phone have the latest software? Check and update now using the Sony Update Service on www.sonymobile.com/update [THREAD ID: 1-9L4K30B] 9] I again mail sony On Thu, Sep 3, 2015 at 10:37 AM, Kunal Jagdale wrote: Hi, Yesterday i had talked regarding the problem i have faced with Mr. Shubham Agarwal in Sony Customer Care Service . He gave me information about Repair status he was unable to give any other information . He also told m that the detailed information would be given by the Sony service Center only but the Sony Service Center representative was saying talk with Sony Customer Care service about detail information. What is going on you still trying to fooling me around i do not want any changes in the handset i want a replacement .Provide a authorized person contact number that would help me out from this problem.I do not want go with the faulty product again . There were many of my friends who actually want to buy sony mobile after seeing the handset i buy .I do not even tell them problem that i have faced and service i get from sony cause i put 19 k for the mobile now if i do share this problem as have loosing trust on you every one will feel the same for sure. Fourth day no positive reply from your side .I am loosing my patients. Dear akansha what will you do if you buy an mobile of 19k an within two months you are facing this kind of things that i am facing. just do ask your self . Do arrange an replacement. Thanks & Regards Kunal.R.Jagdale Mob.No-[protected] 10] NO reply from sony i put two reminders to them now they have put my mails to SPAM . DAY 5 Reminder s 1) Reminder ...!!! 2)-----Original Message----- From: [protected]@gmail.com Sent: 04/09/2015 09:59:14 To: questions.[protected]@support.sonymobile.com; satish.[protected]@accelfrontline.in; [protected]@accelfrontline.in Subject: Re: Sony Xperia Contact Center, Service Request: 1-[protected] DAY 5 I do not want any greetings from you and i do not have time to feel free & talk with customer care where they got no solution. I want solution on Problem. Thanks & Regards Kunal.R.Jagdale Mob.No-[protected] 11] I mail again Dear Akansha, Do you understand the time 48 Hours is two days dear my all communication are stop you do not have any idea what kind of problem i am facing . I paid 19k for the phone and your doing an doctors operation on my phone by changing camera & mother board in just within the two months.I was ready to accept faults after a year or later but not expect just after buying it . This all too much annoying and frustrating me too much...I want a replacement urgent your changing the internal things means your not worthy your quality & customer satisfication huh... is long thing . Please arrange an replacement tomorrow i cant wait any more .

SONY has to recall this mobile. Brought this mobile on 26 July 2015. Since day one there is problem in this mobile. It used to hang frequently and videos wont play, touch unresponsive, applications won't load, calls could not be made/attended. We gave it for service in Aug and got it back on 1st September 2015. Service people provided replacement. But today the new phone hanged and started overheating then it stopped functioning and the temperature was continuously rising till the battery went off. Need either a permanent fix or refund.

Sony power bank10000mah is not charging other mobile only charging xperia galaxy but my mobile yureka so i return it sony power bank is not original it not charging i seem that this power is not of sony my mobile nomber [protected] so i want return my power bank that i takes original power bank this power bank is very bad and its quality is local .

SERVICE CENTER NAME - Thakkar Mall, 2nd Floor, Swami Vivekanand Rd, Mhatre Wadi, Borivali West, Mumbai, Maharashtra 400092 WORST Service center that Sony has. SONY Please look after the people you recruit for JOB. the Employs working in this Service center are manner less. Following Names of Employs mentioned below must be fired from JOB. They are not capable enough to handle their post. Names As Follows : ♦ The Center head - 'SUDHAKAR SHETTY' ♦ 'GANESH' working at Technical desk there. ♦ 'RAVI' Manner less fellow. Tell's the Customer on his face tat you wont get your phone go. I have the live Videos of this store. That are enough to Prove the Manner less Behavior of the employs working in this store. I am a victim of the worst service by these EMPLOYS of SONY. [protected][protected][protected][protected][protected][protected][protected][pr...⇄ I purchased a new SONY Xperia C4 on "8th August 2015 - SATURDAY". FROM CROMA - Address: B-2, V Souk Mall, Boraspada Road, Next to D-Mart, Opposite Kamla Vihar Sports Club, Sector-10, Mahavir Nagar, Kandivali West, Mumbai, Maharashtra 400067. On "9th Aug 2015 - SUNDAY" my PHONE got locked with the remote lock system. ONLINE (Find my Sony Xperia). I tried unlocking it using the correct passwords and id but it was not working. Hence i had to visit back to Croma from where i purchased the phone. The Sales EMPLOY Mr. NOOR proved to be very helpful and supportive. (This guy attended my calls to help me even in the late evening. This guy Deserves an APPRAISAL.) Mr. NOOR tried helping me the ways possible to solve my phone error. But he found that Service Center needs to take care of this. I was not aware about where the SONY service center is near by as this is the First time i am shifting from SAMSUNG to SONY and that too just because of the good Communication and Good sales Tactics of Mr. NOOR. He Guided me the way to Service center. 10th AUG 2015 - MONDAY I went to the service center. There was no one to attend Customers on the Entrance, or near the Token counter. I Directly went to the Desk counter and asked them dont you have someone to Guide Customers to operate your Token machine. Their reply was RUDE. He tells me are you illiterate -(In HINDI) please take a token. I took a token and Submitted my phone. Now i asked the Counter GIRL how many days will it take (as its my new phone and i am excited to explore it) the Counter Girl replies i Don't know, may be 3-4 days, i said okay So shall i come to collect the phone on "14th AUG 2015 - FRIDAY" . She said we will call you. I said "OKAY". I waited till FRIDAY, i did not get any calls from the service center. I called the Service Center, the phone keeps ringing but no one picks up the call, i am telling this after ringing the phone for 13 times between '12pm - 2pm'. I got Dam Pissed off by that. I went to service center to get my phone. That time i told them that I was calling you but no one received the call. With me there were more Customers with the same complaint. Hence for a proof with me i too a Video footage in my Phone. Before Taking footage I asked 'RAVI' (your employ) how many days more will it take. At that time Ravi tells me that the Phone has gone to SONY head office and cannot be repaired at Service center so will take more 5-6 days or more may be. I got super angry as its my new phone and for such a small issue there is no Commitment of time. I took a video footage and asked him for a confirmation, in footage he tells me that Collect it on MONDAY - 17th AUG 2015 for sure. I received my phone back on MONDAY. ON Tuesday - 18th AUG 2015, there was a new problem in phone. When i open touch application In-Built, phone lags, and when i start Screen recording and open torch application the PHONE Totally Hangs. Hence on 18th AUG 2015 i again went to service center for this issue, and i asked for a refund. But Those people tell me that we cannot give you a REFUND, I asked WHY? i have not even used the phone for 1 day and this phone is Getting hanged for No reason. The told me that this is the problem with all Xperia C4. and showed me the same. I agreed and had to compromise because Sony does not give a refund even if there is a peace is defective. I was unhappy with Sony and my money is wasted. ON "20th AUGUST 2015 - THURSDAY" I installed few apps from play store, and few apps are not getting installed. WTF. Is it a SONY smart phone or a CHINA phone. I installed Camera application YOUCAM which i used on my SAMSUNG device. After installing you cam app. the phones main camera Video recording stopped working, it gives me an error " Camera in use by other application Cannot record videos". I uninstalled 'YOUCAM' software. Restarted the phone. then too camera not working. i Formatted the phone from Bios Factory restore. THEN TOO CAMERA VIDEO RECORDING not WORKING. Same error. Went To Service center back on 21st AUGUST 2015 - FRIDAY. Mr. Ganesh at service center Did a complete Software re-installation for the phone. I came back home. Now this time the, "OK GOOGLE" stopped working. "OK GOOGLE" Smart lock stopped working. then later in the evening The Camera again stopped working there was the same error. I again took back the phone to SONY Service Center. Again i asked for a Refund. This time i Spoke to Mr. VIRAL. He again says i don't have the permissions to give the refund, i asked him to get the permissions. This time he notes down all the errors in my phone and tells me I will give you peace to peace replacement of this Device. I asked him How many days.? Its been half a month i am just going on getting the phone to Service center and i am not getting any strong resolution. TODAY Is 4th SEPTEMBER 2015. And i am still waiting to use my New phone. I NEED a COMPENSATION for this trouble faced because of SONY. MY MONEY and PHONE Both are With SONY. ================================================================================...⇄ VIDEO LINKS : 1. https://www.youtube.com/watch?v=3s6G29IeMdQ&list=PLSjOlk6aTHSm5jwhCQOOYvic4okDLT...⇄ 2. https://www.youtube.com/watch?v=bzbWhUvHDuc&index=2&list=PLSjOlk6aTHSm5jwhCQOOYv...⇄ BY ROHAN MHATRE. M : +91 [protected].

I have purchased Sony xperia z ultra about 3-4 months before and i have visited sony service center in varanasi, uttar pradesh branch and not getting a satisfactory response by the company. sony xperia z ultra screen is broken by an accident and i have made complain but the mechanics in the service center are not giving a clear suggestion. i am suffering from last one month with this problem and not getting a solution. please i want a quick response by the company as i have suffered a lot. hope i will get a quick reply soon. thankyou Gulshan Kapoor Varanasi, U.P. ph: [protected]

We have a LCD TV, which we were purchased on 26/01/2012, three year back. And suddenly on dated 11/08/2015 the video visibility goes out from the TV, we contact your good self and ask for assistance on Dated. 13/08/2015, and your customer care representative suggests that yours TV mechanic will visit to us in between 2 days. But your Mechanic will give us a visit on dated 17/08/2015, and he told the Panel got damaged, but how he fails to Ans . He said its happens usually. we got into shocked that we have spend a big amount to purchase this TV and only in between the panel got problem how this happens and Why. Then we give a visit to your service centre on dated. 18/08/2015 your representative over there gives us the same ANS. Its happens some time it’s an electronic product, and any cause will happen any time. And kept the TV with him and said we will let you know the exact problem and solution over phone in between 2 days after checking and RND. but they don’t give us any call by a week .when haven't got any call from your service centre we contact our own .And then they replied your panel was damaged which need to replace and for that we need to pay half of the money. We paid the money on dated 24/08/2015 and he give us 7 days time to repair and hand over the TV . But after a continues fallow up we are unable to get Our TV repaired. It’s almost Take more than 1 month from the problem occurred to our TV and we continuously follow-up to your good self by phone and by self visit but there was no solution from your side as yet ...I hope you may understand without a TV me and my family was suffering and hurrahing from last 30-40 days. Please look into the matter and give the solution ASAP.

Date- 19 august 2015 1st- service id # [protected] my phone use to get switched off due to over heating of the handset. even while just browsing on YouTube the set use to get terribly heated. I complained it to the service centre( krish electronics mumbai malad east.) and submitted my handset. I was told I would receive a call in the evening on the same day regarding what is the issue. if its a software problem or a hardware problem. I didn't receive any call from them. next day i called them to check the status at that they infirmed me the set was ready for collection n they have just updated the software. as i received the set i was checking the set in the service centre only the set got switched again due to heating or some internal issue. i showed it to them and they said they would raise a new ticket number for replacement and i, l get a new set within 7 days. and i, l be informed about the same. after that i neither received any call from them nor any SMS was received. date- 27 august 2015. as said above i went on 7th day to check the status of the set since i didn't receive any communication from them. after going there employee said there is no new ticket # raised for replacement. as per their records ticket # [protected] was closed (software updated). than the service centre manager Prakash Mane approached me and said that it was their mistake they forgot to raise the ticket number. and was promised that i would get my new set within 4-5 days. they raised a new ticket # [protected] after that and said that he(manager) will personally look inti the matter and update me on the status. again there was no communication from their side. 5 days later when i called up they said that ticket has been raised but they haven't received some part for which they are waiting. they assured me again they inform me the next day regarding the status it. next day called and informed that the process has delayed n request for another more 4 days and assured me that they'll keep me informed about what's the status. after 2 days i received a call stating that the person they were contacting for the issue is on leave currently so again they asked for another more 7 days. that's how pathetic. i mean they never contact you unless you call them again and again to ask the status. just delaying the whole processes. i was assured that the replacement is done usually in 7 days and see how many days they are taking. that's how pathetic after sales service SONY is providing. really shame on you sony. the people at service centre are totally irresponsible. also the standby set they provided isn't working well. touch doesn't work at times.

This is regarding an item i purchased last month from Flipkart and which turned out to be fake. The Order id is - OD[protected] and the item purchased was a SONY powerbank of 10000 mah capacity from the seller "Auraa". The order was received nearly a month ago but the powerbank has not been holding charge since then. Encountering this problem i had to take it to a Sony service centre for resolving the problem. On inspecting the product they discovered that the powerbank was not only fake but also was an example of a high level of fraudulence. The circuit of the product contained a small battery (hardly 1500mah) and most amusingly had a piece of steel rod used in building construction to make the powerbank weigh heavier. Photos are attached in the mail below. This is not only a case of a faulty product but an extreme act of deceit and crime from the seller 'Auraa'. I demand serious action against this and resolution of my problem.

I purchased a LED SONY Bravia TV. Now found a scratches mark on TV screen & a unwanted a little bit light coming in that small span. My tv at the moment has within the warranty period. contact ten days back on 24.08.15. with sony customer care, next day service engineer visit my place & after that no response coming in 9 days. i am contact 6 to 7 times but they are no response, their voice is very nice "call back shortly". They are just cheating with me. pl. help. Complaint no. 27195780 Thanks with regards, Somnath chatterjee ph.no. [protected]

Hi, please help me out, I have placed an order for a Sony TV with an incorrect delivery address, when I m writing to [protected]@paytm I m not getting any fruitful results, they keep on saying that the address can't be changed. Order no:[protected]

I have a sony tv model no.32ex330. before a month it is stop working. my complaint no is[protected]. now they are saying that the board which i have replaced and payd 7000 rs is again will change and i have to pay the money again although that board is in warrenty for three months. please look into my matter. i m second tired with my sony product.

I purchased Sony Bravia LCD KLV-40S550A in 2009. It was all perfect all these days but it suddenly switched off on its own and later didn't Start. Sony Authorised Service Centre Technician checked the unit and reported the problem in mother board. He told sorry sir the mother board for this model is not available. Sir this isn't fair at all. A company should keep the spare parts until 10 years from the date of launching of a model. I bought such an expensive LCD but it's totally waste now. Please look after this sir. Jinesh Jain Cell: [protected]

I am chanchal wadhwani from Bhilai chhattisgarh. one month ago i purchased sony M4 aqua mobile from sony show room raipur worth Rs 19, 500. Sony M4 Aqua claims that it gives 13 Mp camera rear and 5 MP front but if your compare other sony mobile or samsung mobile there 8MP is far better than sony M4 Aqua. i have complaint to sony customer care so many times they say that there is setting problem in the mobile and i have corrected the setting accordingly. But the camera and picturequality is very poor. samsung's duos prime camera (10, 000RS) is far better than M4 Aqua. please help.

I have bought a phone named as Sony Experia ZL 1.5 years back. And I am clearlu saying that I have taken a good care of the phone throughout my use with the phone. And all of a sudden a month back the phone starting switching off automatically even in the fully charged condition of the battery. The phone gets switched of without any reason and the phone could be used only when it is kept for charhing. And it could not be used by any other means. So by the next day I went a authorised sony service center, and told and discussed with the service centre people in detail about the problem in my phone. And then, they informed me that this Z series of the phone's could not be repaired by any way of servicing or repairing process, and they even said that, they don't even have the authority to open the phone and go through the internal hardware of the phone, which is the rule given by the Sony Company itself. And then informed me that, this phone can only be replaced and could not be repaired by any Means. Ok, then I asked about the replacing process. Then they told me about the replacing process, that is, I have to pay the 50% of the amount of the current Max retail Price of the phone in the market. Then the total cost of the phone will be 26200 + 14000 = 40200 INR This is not fair for a buyer for a simple smart phone of Rs. 40200. This is the service which is given to the customer by an International Company. And no one informed me about this when I went to buy the phone 1.5 years back. A phone which gets defective automatically for no reason and could not be repaired by the company service centre itself. What a worst company. I will never buy any sony product any more. WORLD'S BIGGEST WORST COMPANY

Sir i am the regular customer of Sony products. I purchased Sony LED TV, HOME THEATER, CAMERA, MOBILE . I am very happy with the performance. So with this good will now i purchased Sony vaio touch screen laptop just few months back and i used it for very few hours . Your service center informed me that it is mother board problem . Now i want the replacement of that computer sir . I am really disappointed by its performance i hope that your company will oblige me

Dear All, if you consider to buy sony product. please read my below email before you buy it specially sony TV. Also be ready to spend heavy replacement cost. They are asking me to pay Rs.15360 only after 8 months. I am still waiting for my TV panel to be replaced. Sony is just business minded and asking only for money without paying attention to customer satisfaction. THIS IS GENUINE EMAILS AND REPLIES WITHOUT ANY CHANGES. I AM REALLY FED UP WITH SONY TV. JUST WANT TO HIGHLIGHT THAT HOW SONY INDIA IS PATHETIC IN THEIR RESPONSE AND TOWARDS CUSTOMER. -------- Forwarded message[protected] From: Mohammad Ghouse Date: Tue, Aug 11, 2015 at 5:11 PM Subject: RE:'SonyIndia=[protected]'Service of Sony BRAVIA Model: KDL-32W670A IN5 bearing Sr.no : 2804124 purchase from Dubai. To: Sonyindia.[protected]@ap.sony.com, [protected]@ap.sony.com Dear maam, It's very easy for you to sorry whereas I have faced a lot of trouble given by Sony for over 2 months since my fist complaint on 4th June. It's really a very painful experience of my life. THIS IS THE MOST THIRD CLASS SERVICE I HAVE EVER FACED IN THE ENTIRE WORLD. You have taken good 2 months of MY VALUABLE time and ultimately given me negative feedback. I feel VERY DISAPPOINTED WITH SONY PRODUCT AND SONY TEAM. I HAVE SUFFERED EACH AND EVERY DAY EVERY MOMENT OF MY PATIENCE TO HEAR FROM YOU. HOW CAN SONY PEOPLE WILL TAKE SUCH A LONG TIME OF 2 MONTHS TO GIVE ANSWER TO CUSTOMER. I STILL CANT IMAGINE. ON 27TH JULY OF MY CALL TO CUSTOMER SERVICE WITH MR.ANUBHAV YADAV I HAVE EXPLAINED MY FULL PAIN AND HE APOLOGIES ME VERBALLY. BUT I WAITED PATIENTLY TO GET THE POSITIVE ANSWER FROM YOU BUT IT SEEMS THAT SONY INDIA IS NOT INTERESTED IN CUSTOMER SATISFACTION. RS 15360 IS A VERY BIG AMOUNT FOR A CUSTOMER WHO HAVE BOUGHT NEW TV IN JUST ONE YEAR. I HAD CHOICE OF LG SAMSUNG TV BUT I CHOOSE SONY OVER THEM CONSIDERING I WILL HAVE PEACE OF MIND FOR ATLEAST 3 TO 4 YEARS BUT NOW I REALSIED I MADE BIGGEST MISTAKE OF MY LIFE. I THANKS SONY INDIA FOR OPENING MY EYES WITH POOREST CUSTOMER SERVICE AND MUCH PAINFULL EXPERIENCE. I WILL NEVER EVER BUY SONY PRODUCT IN FUTURE AND NOR RECOMMEND ANYONE. THANKS ONCE AGAIN. MOHAMMED [protected] On 11 Aug 2015 16:44, "SonyCare" wrote: (SONY replied to my email dated 7th July on 11 august which came after my reminder on 11 august. SONY TOOK 45days to reply my email dated 7th july –WORLD CLASS SERVICE) Dear Mr. Mohammad Ghouse, Greetings from Sony India. Thank you for patronizing Sony products. This refers to your e-mail sent to our Service management and subsequent reply to you by the undersigned dated on 6th July 2015 in regard to the service of your BRAVIA Model: KDL-32W670A IN5 bearing Sr.no : 2804124. As explained in our earlier, Electronic failure may happen in a product in course of time. Service estimate Rs. 15, 360/- for Display panel has been communicated to you by our service center. We request you to approve the estimate so that we can carry out with the necessary services in your set. Kindly let us know your decision on or before 18th August 2015 as we shall keep this service request open till then We regret that we are unable to comply with your request to service the product free of cost or at discount. We solicit your kind understanding in this regard. Thanking you and assuring you best of our service support always. Warm Regards, Sony India Pvt Limited Nilima Dharve Customer Care Centre –West [protected] Forwarded message[protected] From: Mohammad Ghouse Date: Tue, Aug 11, 2015 at 1:00 PM Subject: Re: 'SonyIndia=[protected]'Service of Sony BRAVIA Model: KDL-32W670A IN5 bearing Sr.no : 2804124 purchase from Dubai. To: Sonyindia.[protected]@ap.sony.com, [protected]@ap.sony.com Dear Nilima / Service Head. I sent email on 7th July and waiting for your response. Its already one complete month & 4days. I am really surprise that brand like Sony is not committed towards customer satisfaction and delaying matter for such a long time. In the meantime; i made several phone calls to customer service with below detail but still did not get the proper solution. 1. called 27 july at 5.50pm - spoke to Anubhav Yadav 2. called 31 july at 4.35pm - spoke to Priyanka singh 3. called 9 aug at 10.20am - spoke to Chandni singh and then Mr.Anil Kumar. With my above all effort and trouble still waiting for your positive answer. All the time of my calls, i have been assured that resolution will be done in a week's time but its already 2 months now. As i informed paying Rs.15500 for panel replacement is not in my budget that too in just one year of TV purchase. I once again request you to please look into this matter and consider in replacing panel Free of Cost as a matter of goods gesture towards your frustrated customer waiting since last 2 months for your response. Awaiting for your positive answer. Thanks and regards, Mohammad Ghouse [protected] [protected] Forwarded message[protected] From: Mohammad Ghouse Date: Tue, Jul 7, 2015 at 4:08 PM Subject: Re: 'SonyIndia=[protected]'Service of Sony BRAVIA Model: KDL-32W670A IN5 bearing Sr.no : 2804124 purchase from Dubai. To: Sonyindia.[protected]@ap.sony.com Dear Nilima, Thanks for your email which finally came after 25days. I was about to lost my hope of getting a response from Sony India. This is really heartening to know that Sony is not striving to put an effort and support customer who has put in hard earn money in buying and trusting Sony product.This email from you is letting me regret on my decision to buy sony product. As i have mentioned earlier TV bought from Dubai and its covered under Jumbo electronics warranty which is the sole distributor of Sony products in entire UAE. Its just one year and you are asking me to invest another Rs.15500 (which is like paying 50% of the TV cost once again). Also i would like to mention that your service centre (sonu electronics mira road) are very rude towards customer approach and i will request to get this service through some other service centre. Kindly look into the same. This is really hurting me hard and i am truly disappointed in choosing Sony Bravia over other competitor like LG and Samsung. I really feel that Sony product quality is depraving day by day and i will be reluctant to choose Sony product in future. I again request you to look at the entire situation from customer's point of view and considering that only just one year is passed after investing a good amount in Sony TV. Awaiting for your early positive revert for the customer satisfaction Yours faithfully, Mohammed Ghouse [protected] On Mon, Jul 6, 2015 at 2:31 PM, SonyCare wrote: (SONY replied to my email dated 13 june on 6 july after 3 reminders. SONY took 25DAYS to reply my email dated 13june) Subject: Service of Sony BRAVIA Model: KDL-32W670A IN5 bearing Sr.no : 2804124 purchase from Dubai. Dear Mr. Mohammad Ghouse, Greetings from Sony India. Thank you for patronizing Sony products. This refers to your e-mail sent to our Service management in regard to the service of your BRAVIA Model: KDL-32W670A IN5 bearing Sr.no : 2804124. We sincerely apologise for the inconvenience felt by you. We had received your service request at our Authorized Service Centre – M/s. Sonu Electronics dated on 10th June 2015 vides Job no: J51407629. Upon inspection by our Engineer, we find the Display panel is needed to be replaced for the satisfactory working. Service estimate for Display panel has been communicated to you by our service center. We request you to approve the estimate so that we can carry out with the necessary services in your set. We regret that we are unable to comply with your request to service the product free of cost or at discount. We solicit your kind understanding in this regard. Thanking you and assuring you best of our service support always. Warm Regards, Sony India Pvt Limited Nilima Dharve Customer Care Centre –West From: Mohammad Ghouse Date: Wed, Jul 1, 2015 at 1:21 PM Subject: 'SonyIndia=[protected]' DISPLAY SCREEN PROBLEM- Sony Bravia To: sonyindia.[protected]@ap.sony.com Dear Sir, I am waiting for your response on the complaint. I am waiting for reply since 13 June. Its already 3 weeks passed. Please give me happy reason to be proud owner of Sony product. Please don't disappoint your good customer by not reply for so long. Awaiting for your positive answer ASAP. kind regards, Mohammad ghouse [protected] [protected] Forwarded message[protected] From: Mohammad Ghouse Date: Tue, Jun 23, 2015 at 9:16 AM Subject: Re: 'SonyIndia=[protected]' DISPLAY SCREEN PROBLEM- Sony Bravia To: Sonyindia.[protected]@ap.sony.com Dear sir, I send email on 13th June and it's already 10 days have passed and I did not recieved answer to my complaint. I would appreciate if you could look into my complaint and grievance asap. Awaiting for your early positive response. Kind regards, Mohammed ghouse [protected] [protected] Forwarded message[protected] From: Mohammad Ghouse Date: Sat, Jun 13, 2015 at 5:47 PM Subject: Re: 'SonyIndia=[protected]' DISPLAY SCREEN PROBLEM- Sony Bravia To: Sonyindia.[protected]@ap.sony.com Dear Sir, Even for same complaint i called customer care and spoke to Mr.Nikhil on 7 june under ref no. 25834528. Looking forward for your positive revert towards giving customer satisfaction. Kind regards, Mohammed ghouse [protected] [protected] Forwarded message[protected] From: Mohammad Ghouse Date: Sat, Jun 13, 2015 at 5:03 PM Subject: DISPLAY SCREEN PROBLEM- Sony Bravia To: sonyindia.[protected]@ap.sony.com Dear Sir, I had purchased Sony Bravia LCD model no. KDL-32W670A and warranty certificate is attached herewith. This was purchased on 1 may 2014 from Jumbo electronics Dubai. Its just over one year. Recently i have faced issue with display. Vertical bar (abt 4inch) is appearing in middle of screen which after 1 hour turns into black bar (photos are attached). I called local Service centre in MIra Road (post code 4011107) and engineer visited on 5th June and said we will get estimation of repair. They took 7 days to turn around and finally someone called me on 12th june and said that estimation to replace LCD panel will cost Rs.15500. . I was shocked to know that Panel is damaged so early, i have normal use of television and even since last 2 months we could not use TV due to school holidays and family travelled to native. So with minimal usage i am hard to believe that Panel is damaged. I trusted Sony brand considering its long term durability and i am totally disappointed with such problem and that too in such a short time.I bought TV just one year before. I am totally dissatisfied with Sony brand (though i have sony other product including sony ZR mobile ) and very much reluctant to buy any Sony product in future. Being a Sony buyer; i request you to look into this and do the needful. Rs.15500 for panel replacement is out of my budget. Awaiting for your early positive revert. Kind regards, Mohammed Ghouse [protected]

I am using android lollipop latest version. Even updated Sony Music app. But while hearing to songs.. A crackling sensation in song occurs and song stops abruptly. It is so annoying to see this. After it stops It starts again after 1-2 mins.. The cycle keeps on repeating. Till now I went to Sony customer care. In hitex hyderabad. They said there was a problem with headphones as they checked my head phones with another Sony mobile in their office. But it is not problem with headphones. Plz check on this

I have 40" LED sony bravia purchased @ 65000 INR which is now 2 years old . After 1 year of warranty suddenly display panel is showing black vertical lines on the screen, Sony engineer told to fix this its require new panel costing 22, 000 INR. Now After reviewing lot of websites and customer forum i found this is manufacturing defect as almost all televisions are facing same problem. Need consumer forum team help to get my faulty models fixed from Sony it is manufacturing defect.