Sony India Complaints & Reviews

I PURCHASAED SONY EXPERIA E3 MOBILE FROM DEEP DEPT STORE & ART GALLARY, MEERUT(MOB NO- [protected], [protected])ON DATE 5/12/2014 BILL NO 2777 THE PROBLEM IS THAT AFTER INSERTING SIM CARD AND STARTED MOBILE THE SYMBOLE OF SPEAKER WITH BEEP SOUND APPERED ON SCREEN AFTER 1MIN INTERVAL AND DISTERBUING ME AND IT CONTINUE UNTILL SWITCH OFF THE PHONE, IVISITED THREE TIMES TO SERVICE CENTER AT MEERUT, EVEN LEFT MY PHONE FOR 3-4 DAYS BUT MY PROBLEM NOT SOLVED AND WHEN I ASKED FOR D.O. THEY SAID THAT D.O. WILL ISSUE WITH IN SEVEN DAYS OF PURCHASE ONLY . WHERE AS I VISITED SERVICE CENTER WITH IN 2 DAYS OF PURCHASE.I.E AGAIN ON 7/12/2014, 9/12/2014 PLEASE DO NEEDFUL SO THAT COMPANY REPLACE MY PHONE.

I use Sony Xperia M dual and it was purchased on jan 27 2014. I live in Nagpur city and so thus I go to the Sony Service Center and put my phone for more than 7 days as it has problem that power button was not working. The phone was ready anf get hand over it towards me. And now just after 7 days the problem become same. Kindly help me

Dear Support Team As discussed with the customer care executive, yesterday I submitted the issue in writing on questions.[protected]@support.sonymobiles.com. I also attached 3 pictures of the Handset in Question, but didn’t receive any response, not even for acknowledgement or receipt of my issue at the mentioned email id. I am unable to attach any picture on this portal. Let me detail my issue to you, my handset is barely 2 months old, there are no scratches/ any cracks on the phone and from day one, the best quality screen guard is installed. The handset didn't fall or was exposed to any damage, yet the service center people are saying that there is an internal damage. When the handset was not exposed to any damage how can there be any internal physical damage, more over I don’t use this handset at all times, the problem clearly is in the handset and I am being asked to pay 8500 rupees for the display screen replacement. In addition to rupees 24, 000 and something within the span of less than 2months, I am being asked to pay 8500 additionally for no obvious damage, this is unacceptable. Not expected this from Sony. 1st issue is with the Bad experience o[censored]sing Sony Handset and 2nd Issue is in the manner in which the issue is being handled. I always thought that Sony is reliable in this aspect.A hefty amount of rupees 8, 500 is being asked to pay for a damage that is a result of no exposure that may have resulted in this. I purchased Sony Handset thinking that though it is expensive at least it will be a long term reliable experience, but this incident has forced me to draw a bad experience and I would never recommend Sony Handsets to any acquaintance and am further going to raise this issue if my grievance is not handled in a proper manner. It’s a matter of consumer dissatisfaction. Kindly respond to my complaint with a valid solution. Parul Dhawan [protected]

I am great fan of Sony due to its brand and quality so I have bought a Sony LED 3D Smart TV 42 inch on Oct 25th 2014 during Diwali sale at Reliance Digital Banjara hills Hyderabad with 1 year brand warranty and 2 year extended warranty. It’s just 1.5 months now and it started giving an issue which I raised a complaint with reliance digital and they requested me to get in touch with Sony customer care. Sony technician visited my place and he gave the information to me that pixel has got broken in the display panel internally and this is an physical damage to the television set. When I asked the technician to show the physical damage or a crack or a scratch he says that’s how the Sony display panel is and directs me to some dot in the display panel which I cannot see. He gave an example of soft toy or Rasgulla sweet. If you hit the panel with that also it will damage the panel. He says I am liable to pay for damage of panel. Why I should I bear the cost when there is no physical damage/crack/scratch on the equipment? The damage has occurred in the internal display panel of the TV. Why the Sony display panel is so delicate that even with soft items the panel gets damaged. . Is it that I was sold an defective piece during festival offer which is giving issue within a month? After spending 80, 000/- rupees customers are not fools to damage the equipment and spend nother 30, 000 for display panel.

In past few days, I am suffering of mobile problem. I have purchased Sony mobile Xperia E3 of dated-17/10/2014.In last 20 days some problem coming like Network problem and shut down problem, so I have gone to service center 2 to 3 times and he has solved this problem by hand to hand but no better result, so I have talk to customer care of sony mobile after that again gone to service center dated-15/12/2014 and he submitted my mobile in his service center(ticket id no.[protected]) and resolved and told that again this type of problem will not come in future. But, this type of problem has not resolved and current time this type of problem is continue and I am suffur. So, I want to cylinder your product and replace it. Thanks and Regards Rakesh srivastava mobile no.- [protected]

Hi, I would like to start my complaint with one feedback first which is "Sony has the worst customer service in the whole electronic world". In October, I started asking for Table Stand for my Led TV, where I was promised to get it in week times. Now, December is going to be over and I have not received anything yet. I would like to share the people names and number who are responsible for this pathetic service, if there is anyone who can take action against them (May be fire them from job), I would really appreciate. I contacted Sony Service Center, Koramangala, Bangalore and the people I spoke with, are as follows: 1. Dhanlakshmi 2. Vijay 3. Harish 4. Stephen 5. Shivakumar (Technician) 6. Manas (Technician) 7. Sandhya after waiting of 2 months, I have received the table top for my TV on 16th Dec, 2104, where I raised this problem in last week of October. On top of that, the produt delivered to me by Manas, was not the right part. It did not fit in the TV. Now I am calling again and again to the guys, and the only response that I hear from the personnels sitting over there is, "Sir, we will call you back". Noone does I just want to know, If personally or through any other means, I can inform to the higher authority people to shut down this cheap, pathetic, immature service center in Koramangala, Bangalore? I do not expect any reply from you either, since you also work for Sony. With no regards, Vikrant Mangal +[protected] Email: vikrant.[protected]@gmail.com

Hi, My name is Aadil and I've recently purchased a Sony Bravia LED. Its my first LED deal with Sony, previously I was using Samsung. To start with, I'm disgusted by the way your customer service department works and the way my complaint is dealt. I was looking out for an LED to support all video format and while purchasing the LED from Rahul Electronic (Goregaon), I carried my pendrive to check if the videos I want are playing or not. All my Videos were playing fine in the demo LED of the retailer but since I've received my LED, most of the formats don't play. I explained this to the technician who came to setup my LED and he confirmed it could have been a problem with my pendrive. Later, i checked other 2 pendrives and had the same problem. I recorded 6 videos from my mobile phone out of which 2 are not getting played although all videos are of same format. Non of the video of my pendrive which i carried with me to the retailer are working in this LED. I explained and compliant about this to your customer service on 7 dec. On 8 dec, i had a technician visiting my place and confirmed there's problem and he needs to send a senior technician. After this, no one turned up. I called up again on 10 Dec to your customer service. Once dialing the customer service number, i get connected to an advisor to whom i explained everything, he said he will need to transfer my call to complaint team. As soon as the call is transferred, the next advisor disconnects the call. I called again and same thing was repeated 7 times. After getting disconnected 7 times, i got irate and directly asked for a supervisor and spoke to Nitin (i guess). He said he will contact the service center Krish Electronic and call me back to provide updates. Within 10 mins he called me and got a conference call done with Krish Electronic who confirmed someone will visit me on 11 dec to check the problem. NO ONE TURNED UP... On 13 dec, i called again.. Again an engineer was booked. NO ONE TURNED UP AGAIN.. On 14 dec, I called and spoke to siddharth, who kept me on hold for 20 mins and transferred me to other advisor and I had to explain everything all over again. I was on the edge of losing my patience but i still explained everything again and was confirmed an engineer is booked for 15 dec and yet NO ONE HAS COME TO MY PLACE TO FIX THE DAMN LED.. I'm tired of calling your customer service and feel I have done a terrible mistake choosing to buy SONY LED. I thought with a such a big name, you have a better service but i was wrong. Why do you sell products when you don't have the capacity to provide service?? I'm awaiting someone to call me and I hope this email doesn't reach deaf hears. My mobile number is[protected]. Awaiting a call from you soon. Thanks and Regards, Aadil

Dear Sir I perchesed sony m2 model in last but there is defect occured in my mobile from perechesing I called service station job kit no.W[protected] But they told me that your camera parts not available at all in service station Please resolved my problem suddenlying Thank's Kruti wankhade Mo.[protected]

1. Purchsed a sony experia E3 SS on[protected]Serial No-[protected]) from CROMA Kamla Nagar. 2. I gifted it to my father. He started using it after getting a micro sim from airtel store. 3. Within a day o[censored]se the phone started hanging. We made a call and it did not discinnect following which it hanged. The phone did not even switch off when tried to. 4. So we reported this problem to sony service centre(competent house connaught olace) and received 2 days. They reported that they had updated the phone software. 5. The same problem occurred next day and this time the handset was submitted at sony service centre(Dhanvi Communications Kamla Nagar). they again updated the software and returned the phone after half and hour. 6. But the problem occurred once again and the set was submitted at the service centre(Dhanvi Communications) for the third time. They returned the phone after two days reporting that there was a problem in motherboard. 7. The problem remained the same and this time the set was submitted to CROMA whose receipt i am enclosing with my complaint. 8. I expect a prompt action in this matter as i am experiencing a lot of inconvenience. 9. Having a good brand value i purchased a sony smart phone but my experience has been very disappointing. 10. Wating for a permanent solution. SHEFALI SHANKER 91-[protected] shanker.[protected]@gmail.com

Hi, Please refer to previous complaint ref 1-[protected], I've been trying to get in touch with you with no satisfying response. This is highly irresponsible and unprofessional on Sony's part. If you can track how old my phone is through the IMEI number please check and tell me if this is how bad the phone should be. A fully charged battery for my xperia sp doesn't last two hours. I visited Service Centre time and again during warranty with nothing productive coming out of it. Not only implying how I wasted all my money investing in a sony phone but also expecting quality service. Ever since the phone has come back from the service centre, the battery has gone worse.I can't even resell this phone cuz the phone is that bad in demand that the value has depreciated by about 75 per cent. Tell me what I should do about this and I expect consistent support from sony this time because if it is disappointing again then I doubt I'd ever buy a sony product or recommend one. You will have one promoter converted into a detractor.

Bought a Bravia LED TV Model No - 40 R 452 billed date 28-Oct-2013 Chassis no - [protected], and is not working since Oct14. Made the complaint with service Centre in OCT Month and they identified that there is some problem with TV Tuner Card. Have asked them to get the repair done in OCT14 as the product is in warranty only but No one from Service Centre has acknowledged it or tried in reaching us replacing this faulty component. It’s almost more than a month and product went out of warranty and now service Centre is acting actively and asking charges for the repair work. Believe the service centre team was waiting for the product warranty to go out. It’s been really un-professional on part of service centre no acknowledging the Complaints on time and spoiling a renowned brand image globally.

Hi my name is Rekha, i purchased Sony xperia E3 mobile on October 26th 2014, till now i've gone to sony centre 4 times and all the time they flashed my mobile and once they have changed the mother board also i have all the job sheet numbers with me.but the problem is again i got the new problem with this moblie, i am asking for replacement of the same but they are not ready to replace my mobile, i am very much upset with this.

DEAR SIR, I HAVEPURCHASED A SONY PSP FROM PLANET-M BHUBANESWAR, ON DT.2.10.2014. THEY HAVE CONFIRMED ABOUT MY ASSURED GIFT BY MAIL, BUT TILL DATE NO ASSURED GIFT HAS BEEN RECEIVED.KINDLY ARRANGE THE SAME FOR ME AT AN EARLIEST.

Totally disappointed with Sony Repair Service. There is nothing more disappointing than buying a Sony Xperia Z series. I used to be a loyal Sony customer and bought a variety of products - PS3, LCD, LED but I regret buying a Sony phone..And the Story is- Charging port of My phone was not working...and I think it is the most used port of any phone. I went to Sony Repair Center..and I was told that it would cost me 16000 Rupee because entire motherboard would be replaced just to fix the charging port...almost half the price of Phone. ..It was cost to repair the charging port...unbelievable...A tricky way to grab customer money. Also I was suggested by SONY Repair Center Executive to get my phone repaired in local market. What the hell...why have you opened the Service centers...??? I would say very poorly designed phone..with a tag of waterproof just to fool customers.

Hi, My name is G.V.K.Nanaji two months back i purchased home theatre from Reliance digital in kilkattlai when I am purchased at that time they gave the one year warranty but one week back i gave the complaint my home theatre is not working still today they didn't respond could you please the take any action.change me home theatre Thanks & Regards, G.V.K.Nanaji, Plot no.2/285, Srinivasan street, krishnanagar. nanmangalam, kovilambakka, chennai -- 600117.. cell no.[protected]

Dear Sir, I have made a service request for my Sony Tv on 13/10/14. My service request id is 21509566. Based on this request, you have told that the service person from west Tambaram will attend to it. Service person came around 15/10/14 and told that 3 parts to be replaced . He noted down the spares to be replaced and told me that he will be back in 3 days time. But no response after that. I thought that due to heavy rain in Chennai, he is unable to come. Later after about 15 days time, I called Sony Customer care and asked about the reason for the delay in servicing. I am very shocked to hear that my service request has been closed without any intimation from the service dealer nor from the Sony Customer Care. When I enquired Customer Care, they told that I told the service person that I am not interested in servicing my Tv. But no such things happened. Then the service dealer gave me the service person mobile no.[protected] and asked me to contact him. When I enquired him, he said that he will definitely attend the service on the immediate Saturday. From then I am repeatedly following him till last week and he is giving me the same answer i.e the next Saturday. He told that he is busy in LCD tv service which are within the guaranty period. You can talk as if I ( V.Kannan from Ullagaram ) am talking and he will definitely say that he will come this Saturday.. I would have searched for other private service person if he would have told me earlier. I don't know what responsibility does Sony Tv have in handling existing customers. I have bought my Tv in the year 2007. After that I have gone for servicing only one time in 2009 at CTECH Electronics, Chennai-113. Although your product is excellent, the way you handle the customer complaint is worst. You have not even intimated me about the closure of my complaint . I have dealt with Maruthi, TVS products . They are enquiring me about their service after their service. It is sad to intimate you that you are lagging a lot in that area. This has made me clear that I should never go for Sony product in future. Regards V.Kannan Mobile No.[protected]

Respected Authority, I Sanket Chordiya have bought Sony laptop(Product name-SVF15219SNB, DATE of PURCHASE-25/9/13)and also have upgrades to 3 yr warranty which is now valid till 24/09/2016. (Warranty pack serial no-212358). ISSUE- As per your ‘SERVICE-CENTRE’ description of problem :- “There is a crack found in the (fibre)material around screws, near hinges, which is causing the keyboard and base of laptop to detach from each other. This is either due to tightening of hinges.” Since there is no physical damage occurred by me(I do not play any role in tightening of hinges) and is solely due to false compatibility of hinges during configuration/packaging of the product itself or poor material of the product, I had requested them to ‘replace the base’ to which service centre asked me to pay Rs.5500/- Although this should be covered in the warranty, you have failed to agree to take any remedial action and are therefore in breach of contract. I would make one final request for you to take remedial action in accordance with our contract. If however you are not prepared to do this, I will have no choice but to instruct a third party to take this action and will then seek reimbursement from you in full. I look forward to hearing from you Yours faithfully, Sanket Chordiya

My sony xperia z screen has automatically cracked and touch is not working. sony support doesn't provide me a resolution. While after going to service centre they told we cant do anything. you can replace your phone but you have to pay 80% of cost of new phone and the replacement will done only in selected stores in India. Its very pathetic and non-sense. Its a manufacturing problem they have to replace it free of cost. plss provide me some justice. If problem persists in all Z series sony must be banned from selling any products in India like Xiomi.

Hi, The issue is that i had brought a Sony Z ultra phone from sangeetha store which is a authorised Sony outlet. This phone was brought on 15/March/2014. Recently the phoe has a scrach on the screen due to which the touch screen does not work. When i approached the Sony service centre in Indranagar(Bangalore) they denied to service my phone as the service centre claims that the phone is damaged and the screen/display damage cannot be fixed. I did inform them that the phone was not dropped or meet with any accident. The manager at the service centre says the display could have been damaged because i should have kept the same in my pocket or due to sum pressure the display might not work. The service center did not fix the phone though there is a warranty on the phone for the next 4 months. Insteard they asked me to pay 10, 450 to get a refurbished phone or pay 18, 000 to fix the phone display for the same phone. They also gave me another option to purchase a new phone with 20% discount. I was cornered to pay 10, 450 to get a refurbished phone. I had to pay 10, 450 without any other option. I did pay 42, 000 when i brought this phone and i got a warranty of 1year on this product assuming that sony will fix any problem that relates to the phone atleast during the warranty period. But sony service center is only trying to collect more and more money for the same product. Please help me get the payment that i made in the amount of rs10, 450 back to me as sony should fix or replace my phone because i still have the warranty active. Regards, Keerthy Phone no - [protected] Email address - Keerthy.[protected]@gmail.com Bill/Invoice no - Fin/For/54 Job no when given phone for replacement on 08/12/1204 - W[protected]

I bought a P & S camera, model X-60, and at the time of purchased was promised by the distributor that I there will be an interest free EMI for 6 months. However, my Credit Card provider has been refusing this and has been charging me an interest rate ( 13%) + service tax. This falls under a false promise by Sony/ Distributor and needs be fixed ASAP. - Jagmeet SSuri # [protected]