Sony India Complaints & Reviews

HI, I have purchased a handycam in Dec'2012 with serial No. 1588153 and Model No. HDRPJ200E. Since then it has been repaired at JAYPEE ELECTRONIS Sector-2 Noida atleast 4-5 times for the same problem that hadicam doesnot detect the memory card. If an authorised service centre is unable to resolve the issue then to whom should I approach????? Each time there is an event to be captured it shows me the same error and by the time it gets repaired the event is over, be it vacation or a family function. I really feel cheated to have bought this product and actually filing a case with consumer forum to have either replacement of product or my money back as the handycam has visited the service centre every 3-4 months for the same reason.

I had purchased my sony Bravia 32 inches LCD TV in 2009, model number is KLV-32V400A. In June 2012 I had a display issue for which I registered a complaint (complaint #[protected]. During this service an IC (T CON IC) in TCON PCB had to be replaced. I was very much unhappy that within 3 years of TV purchase that this issue happened. But accepted the charges and replaced the IC. Now again within 15 months I have the same problem. I have registered a new complaint (complaint #[protected] and the service technician says that the IC has to be replaced again. I am extremely disappointed and didnt expect this poor quality from SONY. I spoke to the service manager etc., they all say the typical answer that the IC is not within warranty, cannot guarantee electronic items etc. But this is unacceptable to me considering following points: 1) Every 15 months I cannot pay 1.5K to replace my IC and just accept the standard self safe guarded remarks on warranty. There is a much big quality issue that SONY has to look into and not deliver such a product/service 2) I had paid around 46K when I bought this TV originally and the ordinary cathode TV is running in my home town for years without a issue. 3) I went with SONY irrespective of other much less options available just for the quality, which is now being proven wrong. Summary: TV MODEL KLV-32V400A Purchased on 2009 Original complaint 10521728 Original complaint on June 2012 Original complaint serviced by Koramangala service center, Bangalore current complaint 22984048 I expect sony would look into this issue seriously, fix their quality and not charge the end customer for a recurring problem

Hi, i have complainted tv problem.1 week after they comes and get my sony wega tv motherbroad. After 2days they called said 2300rps then i asked come with perfect center computer bill. His phone number is [protected]. When i am asking bill he saying if bill means amount 700rps + added so total 2750. Why what u r doing guys. Then i said ok no problem come with computerised bill. But he called to mom 8 more times regarding bill issue 10pm night. He saying i will return ur motherbroad without repairing anything. He told go and repair outside. Why??? Dear manager. Am i wrong i just asked bill? 23\12\2014. Please do action. Thanks in advance. +[protected], + (91)-[protected] | sony authorised company. No 11 a, big street, kilpauk, opposite kilpauk post office, chennai - 600010 chennai, tamilnadu Poor poor poor. Still they have my tv without repairing sony wega...

Hai, Respected Sir, Mam My name is Yogendra Singh Bhadouria and i am writing this complaint regarding my Sony DVR and a Speaker .Speaker model no is 0182573. DVR Model no DAV TZ200/CSP[protected], Serial No 4108126, Job no J42888685, on 18/11/2014 and paid 2411.00 rs in ins cash for the repair of my DVR and speaker .i was promise that i will get my DVR and Speaker repaired in 10 days but till now it has not been done .when i contacted the Sony service store which is in Gwalior, Madhya Pradesh name of the store is SONY AUTHORIZED SERVICE CENTRE GL-4 ABHIYANK ESTATE GWALIOR MADHYA PRADESH where i have submitted my DVR and Speaker they told me they have ordered the part and will let me now once they have conformation about the part but no one contacted me i have called them three times but i have never get a conform date on which i will recive my DVR and speaker it is now more than a month but i have not got any response from your sony service centre this is my very bad experience with Sony Serive centre i have never expected this kind of response form them i am submitting my copy which i have received from sony service centre .kindly get back to me ASP Regard ; Yogendra Singh Bhadouria ADD-EL 41 Deen Dayal Nagar Gwalior (MP) 474005 Contact No-[protected] Email id; [protected]@gmai.com

Dear Team, Thanks for Helping the consumers of India with your Programme. I had Purchased a Television of Sony brand on 06th of November 2014(scan copy of receipt attached). I started experiencing the problem in picture Quality after 15 days of Purchase. I lodged complain with customer care of Sony India on 26th Nov 2014 and was provided a complain ID 22599960 But the servicing team did not take any response till 03rd December 2014. I reminded the customer care on 04th & 05th December 2014, still My problem has not been attended by any Sony India Executive. May please Help Mritunjay Kr. Mishra Munger, Bihar [protected]

Hi sir,

I am Ramu.G.Krishna, an unlucky user of Sony Xperia Z1 from Ernakulam, Kerala. I purchased my Xperia on 19 th April 2014 from Alif mobiles, Oberon Mall, Edappally, Cochin (invoice number - B-0129 dated 19 April 14) and on the 6th day of purchase it got hung, which was a Saturday and the 7th day was a Sunday, and service center was on holiday. i could not reach out the Sony service center in ernakulam (m/s Madonna electronics) which was nearest to me. On Monday upon my visit there, they told its not possible to replace the phone since 7 day period was over. They just updated the software and returned the phone.

I had faced the similar problem several times and since I was not in the hometown, I could not produce it for service.But on 17 October, i had to service it again with the job card number W[protected]. Issue not resolved completely. Again on 6th November, i went to Madonna for servicing the phone, because the phone was overheating abnormally and camera was not working, job card number is W[protected]. They advised me to go for replacement (refurbished phone) and i opted the same. I received the refurbished phone within a week, and closed the job sheet. Again, on 19 November i had to service the phone again with job card number W[protected] for the same complaints.And still i am waiting for a reply from Madonna service center as my job card is still open..AWAITING FOR A SOLUTION.

In a period of six months, four times serviced and two times replaced. (for each servicing i have to take leave from my work, which is quite not acceptable)

I bought the z1 for my professional assistance. and now i am unable to use it for my works, since it frequently visits the service center.

Kindly have a look into my case sir, and try to sort out the issue.

Dear sir This is in reference to our complaint regarding our television which is not working from last one month and we are trying to reach you, we called at your customer care no many times but there is no response from your end. as we know that is Sony is a very big brand and has very good image in market but this time i am feeling that local company is better than sony these days . i think you need to improve your services or soon you will lose your image .my complaint no is 2295698/22740128 my name is Anand Babu ([protected]) SONY WORST SERVICE

Dear Sir/Mam, I am Deepak Mishra from Lucknow. I had bought 2 Sony Experia E3 Dual from Modern Communications, gomti nagar Lucknow (Bill Attached) on 18/11/2014. On 12/12/2014 my handset freezes while calling as I thought it was some system problem I tried switching it off but it hanged on showing 'shutting down' on the screen. I went to Sony Service Centre where in they Updated the Software and gave it to me back saying that the handset is OK now. After using it for 4 days same problem occurred on 18/12/2014. I went to the Sony Service Centre again where they did the software updated again and gave it back to me. Just after 2 days I am facing the same problem again. I am highly depressed with the kind of after sales services offered to me with this handset. I would request you to please change this handset and provide me another new one. I had very good beliefs with Sony handsets but the kind of problems I am having for past few days is really pulling my beliefs to negativity. I am attaching my mobile bill as well as both the job sheets. Would request you to please do the needful ASAP. Regards, Deepak Mishra

Dear sir This is in reference to our complaint regarding our television which is not working from last one month and we are trying to reach you, we called at your customer care no many times but there is no response from your end. as we know that is Sony is a very big brand and has very good image in market but this time i am feeling that local company is better than sony these days . i think you need to improve your services or soon you will lose your image .my complaint no is 22957398 my name is sachin vij 101 ghs 3 sector 24 panchkula so tell me if i should Wait for your response or go to local market for repair .but really very bad experience . regards sachin vij [protected] [protected]@yahoo.com

Dear sir We purchase LCD TV on Last year we have problem in our LCD TV we register the complain Complaint No. 22916791 booked on 17.12.2014 still your service not responses we cont. Your service center at anna nagar (Land Line No. 26217744,[protected] Every Day we try in service center they or postpone form the day onward pls request your action to solve the issue

Dear Sir/Mam I Pijush Kanti Dey have the honour to inform u that i have purchase an Sony xperia T2 Ultra smart phone previous 11.12.2014 vide Cash Tax invoice no: BFLK/524/14, bearing model no: D5322, of IMEI no:[protected], from the purchesing date my mobile is restart automatically, then i took it ur service center with consulting the dealer(Capital Electronics, Unit of Anand & Co.Electronics Pvt.Ltd) but the service center fail to solv my problem. So, I requested to u please look over in to the matter and solve it as early as possible to change the hand set with a new one, then i will be very thankful to u. Waiting for ur reply. Thanking u With regard Pijush Kanti Dey Mob. [protected] [protected] Email: [protected]@yahoo.co.in

i abey.k.peter bought a sony led 40inch hd tv on august 2013. And i got a panel conplaint during the month of october2014. i got it repaired under extended warranty, which i took for an additional of 2years duration.sony authorised dealers named madonna electronics at edapally had done the work on my television.They had done the work properly, but at the time of delivery of my repaired television, they didn give me back the extended warranty card.i had called them several times.sonebody took the phone and asked me to go there and collect it.The worst behaviour to a customer through phone.Even then, i had visited the service shop.Then the guy sitting there asked me to come another day.and the reason he told me was, the card was not found there.As the final step, i had called the manager named rakesh and told all these things happened there.He didnt replied me back anything.Also he didnt called me till this moment.i wonder what a kind of bloody service is this brand providing to customers.i expect a disciplinary action against these kind of irresponsible staffs at sony service(madonna electronics).And please do something to return my extended warranty card from those irresponsible peoples. Regards, Abey.K.Peter Muttathichira house, B.M.Nagar, edapally ph:[protected]

I am Sojwal Bisen and I use Sony Xperia M dual purchased on[protected]. My mobile had an issue of power button and it was solved by your service centre at Nagpur. But after 7 days the problem get started again. My job no. Is W[protected]. I want u take proper action against it.

My sony 32 ex 550 model has colour mixing problem last four days. i informed to shop sony dealer neyveli tvc, but they booked no.22937161 two days before.till today no response. tv problem is all fig. double line and red, yellow will not come till now also screen flickering.. when tv is idle ie no cable, no net, the same double line and colour problem. how can register complaint thro net? i have sony moble sony music system and somany product because of your brand but today i felt very sorry about ... .no satisfaction.

Dear Sir/Madam, I had bought a new Xperia C on 6th June (Invoice attached) and from the very same day the phone was not working properly so finally I went to the Authorised Sony Service Centre and software update was done and I was assured that the phone was alright. But unfortunately the problem still persisted and again I went to the ASC and this time I was told that my phone's motherboard had to be replaced and due to unavailability of the spares the can't be repaired. Now my phone is still lying at the service centre (service job sheet attached) and I am not willing to take the said phone back, I would request you to kindly replace the faulty phone with a brand new one instead. Request ID W[protected] Thanks & Regards, Krishna Kathuria.

maine T.V. mein dekha tha Ke apka ek Model hai Xperia Z1, jise watewr proof bataya gya hai .maine usi add. Ko dekh ke ye phone lia tha, par mera Z1, Aquarium me gir gya, galti se, aur vo Kharaab ho gya, usme paani chala gya, or uski warrenty bhi kahatam ho gyi, par use abhi ek saal bhui nahi hua hai ... jab maine phone lia tha. tab unhone kuch nahi btaya ke paani me gir gya to warrenty khatam ho Jaayegi. Ab aapke care services waale keh rahe hain, ke waarenty khatam ho gayi hai, please solve my issue. as soon as possible. otherwise i have only a way of "CONSUMER COURT" .

Hi, I purchased a Sony Xperia Z1 phone in India in April 14, after much research I presumed this was the best phone at that price. In June 14 the camera started giving trouble and I couldn't click a single picture. I gave it to the authorized service centre and after a lot of trouble, I got a replacement handset. I was very happy then! It has been approximately 5 months and my phone has been overheating again and the touch screen doesn't function properly after that. A couple of days ago my phone was in my pocket and when I removed it to check it, there was a huge crack on the screen and my phone stopped functioning altogether. I did not bang it anywhere either. I have looked up several forums and this device is known to have this glitch. (http://www.gizmobolt.com/2014/01/12/xperia-z1-self-cracking-screen-issue/) I have submitted my handset to the Sony service centre where they informed that this will not be covered under warranty. (Job No. - W[protected] This is completely unacceptable as this damage was caused due to NO fault of mine. This has been a very frustrating experience with Sony and it just feels like all of my money has gone down the drain. I have faced ongoing problems after buying this handset, not to mention my peace of mind due to the amount spent on this device. Kindly advise a solution towards this so that it can be resolved. Regards, Sujay Silas

I was purchased one 24" LED TV Model No. EL62 on 30.09.2014 at Viveks Limited T.Nagar Branch. I was Complained viveks one technician came and he said sensor Problem we rectify the within two or three days I called after nobody response till date. Please arrange to rectify my problem. Bill No. [protected] dated 30.09.2014

Hi, i bought Sony Z2 mobile on June 1st week of 2014. I got accidental warranty for 6 months and complete warranty for 1 year.Past week my mobile had self cracked on itself due to my personal problem i cant able to go service center at that time.Yesterday i went to Sony service center and make a conversation with there staffs.They told that your mobiles accidental warranty should be expired past week itself we should not claim your mobile by accidental warranty for this damage you should pay17000.I didn't broken my mobile it got self cracked for that, why should i pay and repair my phone.I searched in google lot of Sony z2 consumers had self cracked.Please take necessary actions for my complaint and take needed steps as soon as possible.

I purchased sony xperia z1.in period of 8 months when accidentalyy when water fell on my mobile enterd the mobile...i took it to the sony service center they told that water has enterd the mobile.they said no warrant is there where water enterd into the mobile then why to say it water proof.when selling that mobile dirtyy sonyy saying that it is water proof and from the time when i bought also touch is also not nice.theyy are cheating coustemers by saying that it is a water proof dont think that sony is water proof.they are just cheating us.i just dont recommend sony and hate it.this is first and last to use sony.