Spice Jet Airlines — breaking open of baggage in transit airport.

Breaking open of Baggage in transit Airport.

My suitcase lock has been found broken in the transit airport. Fortunately I caught red handed in the same airport when the baggage was under transfer in Chennai. When questioned, the Spicejet loader Mr Boopalan scooted away leaving my suitcase midway and I have to carry my baggage in a transit airport which was meant for transfer.

This tampering of lock is no way under any of these categories in which you deny to take responsibility - Nicks, dents, tears or scratches, or broken handles, straps or wheels. Breaking of lock is a clear intent of theft and an indication of breach of safety and security of baggage.

Ms Sipporah at the Spicejet baggage helpdesk informed me that breaking of lock is clear breach of security and intent of theft. Formal complaint submitted on 23Jan2019 at 0345 hrs. Complaint No is 42060 at Chennai Baggage Helpdesk.

What's the response and redressal Spicejet is competent of will indicate its efficacy in function