Spice Jet Airlines — charged me money for my luggage when it did not exceed 14 kg

Address: 737122

I travelled in sg-.192. From delhi to bagdogra. I was a bit late to arrive and when they started to check in my luggage they charged me 400 extra i askd why but the staffs were very rude. They said my luggage was shown 0 kg in booking thats why i had to pay. But my quesn is it did not exceed 14 kg.14. Kg is the right of passenger then why charge? That time i was in hurry so could not do anything. But iam a student so i want my money back, so disappointing and when i went to sit the sit was so dirty full of wet tissues and when i askd for help the air hostess handed me the tissues and told me to clean on my own.. What service is this? The addendants were so rude and arrogant
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