Spice Jet Airlines — convenience fee refund

Hi,

My name is megha nickson rozario and my pnr number is hfj6fh.

At the time of booking on 18th december 2018, one of your customer executive had assisted me with the booking as well as he ensured that i will get the refund of the convenience fee of rs. 2250/-

After waiting for more than 10 days, i called up spicejet on 7th jan 2019 to find about the refund, but to my surprise, no such request was placed by your team.

Then i requested your team to place the request for refund, but today being 21st jan 2019, i still haven't received my refund.

It is more than a month after booking my ticket, and still no response.

Can i expect my refund or should i just assume that spicejet bluffs its guest for encouraging bookings because my flight is on 26th jan 2019.

Let me know.