Spice Jet Airlines — damage of baggage

Address: Mumbai City, Maharashtra, 400093

This is to bring into your notice that we traveled today with sg6276, bom to jaipur, where we had very bad experience. Your ground staff mishandled our luggage due to which it broke. It is a big 28” inch tommy hilfiger trolley bag. You may see the pictures for your reference. It is in very bad condition now, which is not replaceable or fixable. It is 7-8 months old trolley bag, costed around 12-15 thousand.
I had also filed a written complain for the same just after the incident at jaipur airport. Please see the attached copy of the same.
I request you look into this matter urgently and provide money back as per the actual cost of it.
It has been 15 days that we are waiting for reply. No revert from them. Backend person said to pay 3000 for a 15000 bag. No revert from nodal officers after so many escalations.
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