Spice Jet Airlines — damaged bag

Address: 400092

Was traveling from hubbaly to mumbai on spicejetflight.on 23/12/218 On arrival saw my bag was torn. Showed it to the spicejet agent at the airport. She said will receive an email regarding the same. Nothing received yet. Flight no. Sg 2548. Photo was taken by pooja soni at 2 pm at the counter of baggage claim. Pls do the needful. The bag cost is 7500 rs Hve submitted the complaint to spicejet by mail but no answer received yet
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Dec 27, 2018
Updated by deepashroff
Came to know that miss pooja soni who was at the baggage counter had not submitted my complaint at all. She just fooled us by telling that she had submitted the complaint
 
1 Comment

Comments

It is impossible to check such complaint as the author has not attached :
- e-ticket copy or boarding pass
- bag tag
- PROPERTY IRREGULATORY REPORT (PIR) or DAMAGE REPORT, issued by the agent, who had receved your claim at the airport.
You need to have this documents.

1. There is a time limit for submission the complaint for a delayed / damaged baggage:
7 days following the flight, if the baggage is damaged.
It can be done at the air carrir site or to the agent of the air carrier in the airport.
the air carrier must issue the damage report or PIR or any other document after the receipt of the comlaint.
if the agent has not issued the It is impossible to check such complaint as the author has not attached :
- e-ticket copy or boarding pass
- bag tag
- PROPERTY IRREGULATORY REPORT (PIR) or DAMAGE REPORT, issued by the agent, who had receved your claim at the airport.

2. There is a time limit for submission the complaint for a delayed / damaged baggage:
7 or 21 days following the flight, if the baggage is not receved.
It can be done at the air carrir site or to the agent of the air carrier in the airport.
The air carrier must issue the damage report (or PIR) or any other document after the receipt of the complaint. The damage report must produce damage item in figures/currency.
If the agent of air carrier had not issued the Damaged Report or similar document in the time of the receipt, it is fraud.

3. The air carrier has 15 days to compensate for your damage folowing the receipt of your complaint at the airport, if you are in India.

4. The air carrier liablity for damaged/delayed bagage is limitted by the law.
All additional claims on compensation have to be addresed to the air carrier at the air carrier site,
follwoing 15-30 days of the 1st attampt to claim.
In 15 days of the date of your complaint, the decision on the compensation or its refusal
has to be issued by air carrier to your e-mail box, stating your name and air carrier name.

5. Following 15 days, if you had no response or no compensation,
all disputes on damages have to be resolved in the court of the country of the departure or of the arrival, and not later tha in 1 or in 2 years, depening upon the country.

6. You are advised to save
- bag tag
- e-ticket
- PIR or damage report, which was issued by agent
OR
- your own submitted complaint at air carrir site, if the agent had not issued the DAMAGE REPORT at the airport,
- any reply of the air carrier to your name / e- mail box.

Note, it is usless to request the same subject matter more than 2 times from the same air carrier (example, gimme 1000 ruppes for damaged luggage).

7. The later solution (if no compensation received) is via local court only.

8. The expected expences for legal civil matter can be:
- government fees [ from 200 rupees or from 2000 rupees depending upon the court] + own efforts,
- legal fees for assistance of a lawyer or of legal professional [ from ~5000 rupees] + own efforts
The fair court shall award all reasonable losses, moral compensation, paid fees by judgement.

I am not associated with the above air carrier / government.

Regards,
Sr manager for ICAO irregulations matters
Aryan enginners ltd
email for request with documents:
aryan {at} vivaldi.net, where {at}=@

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