Spice Jet Airlines — delay in departure

Address: New Delhi, Delhi

Our flight Spicejet SG-9111 was suppose to leave from Delhi at 10:00 pm but due to negligence of Spicejet staff there was delay in departure of flight.. and till 10:15 they were busy in filling the fuel of flight.. what if any passenger comes late will Spicejet tolerate that and wait for the passenger ? We are sitting in the flight from past 45 minutes and the staff in here doesn't even know how to behave with the passengers