Spice Jet Airlines — no calls from airline

I took spice jet sg012 flight from dubai to delhi on 15th october at 11.30 pm.. They damaged my 12 thousands bag despite huving fragile tag.. When i complained to there customers representatives at dat time they r like its happened no need to sought.. It's nt our fault.. Damaged a bag was a casual thing fr them.. Till now i got no ans.. Who will give me d compensation?? Who help me
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    SpiceJet Phone
    +91 965 400 3333
    +91 987 180 3333
    SpiceJet Address
    Murasoli Maran Towers, 73, MRC Nagar Main Road, MRC Nagar, Chennai, Tamil Nadu, India - 600028
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