Spice Jet Airlines — no reply

I ve been complaining to claim for the refund for my spicejet booking
X83pmi from several weeks but both company and agency is not responding properly... Why there is so much of delay in resolving problems online. Moreover, we are fed up writing long notes as this site doesn't pick up small sentences... What to do... Paytm dosnt have a live chat option to get immediate response... Are u planning to make us wait for an year??